2. P roblem S olving I nnovator Solving Tomorrows Problems Today Identify the need and reason for the PSI. Clearly document the Opportunity Description Identify the need and reason for the PSI. Clearly document the Opportunity Description Emergency Action Emergency Action Problem Definition Development Computer generated Problem Description User edited Problem Description User edited Problem Description Opportunity Validity & Viability Opportunity Validity & Viability

3. COVER PAGE

4. This INFORMATION is placed here as an Auto Field Is an EMERGENCY ACTION required? When will it be implemented? What ACTION must be taken, with immediate effect, as a damage control action? APPROXIMATE COST of emergency action Auto Fields are recognized by the Colour of the TEXT Auto Fields cannot be edited Emergency Action

5. IINTERNAL or EXTERNAL CUSTOMERS name (who suffers because of the problem?) WWhat the Product or Process is USED for (the application) TThe Date which the PROBLEM was FIRST noticed (date reported & date noticed) TThe QUANTITY of the Product that was received (the scale of the problem) TThe CONSEQUENCES of the PROBLEM (and its effect) Problem Definition refers to Problem Definition Development

6. An automated Problem Description is constructed This cannot be edited from this location This automated Problem Description can now be edited Computer generated Problem Description User edited Problem Description User edited Problem Description

7. Once complete, It is recommended to provide a DESCRIPTION of ”Why” the Problem is or is not viable for a Process Improvement Exercise An Assessment of the Opportunity Validity & Viability can be conducted Answer the APPLICABLE questions, Y/ N and briefly Justify your answer Opportunity Validity & Viability

8. P roblem S olving I nnovator Solving Tomorrows Problems Today This completes the DI Problem Identification Now start the D1 Management Confirmation