1. Famous from New Zealand “How to get noticed from the most creative country in the world“

2. Create a great experience

3. Service matters

4. Feedback is your friend

6. Deliver on the three “P’s”

7. Be clear on your experiences PROMISE

9. Define your PERSONALITY

10. Deliver at all the PERFORMANCE POINTS Service Booking Sharing Communication Memories Feedback Value Partnerships Connection Points

11. Social Media is your (free) friend

13. To connect, engage and reward customers to drive positive word of mouth

14. To be more relevant, innovative and differentiate your brand

15. To benefit from peer trust, advocacy, influence and reach

16. To manage and grow brand reputation

17. To recruit the “right” staff and energise internal culture

18. To gain insight, feedback, opinion and sentiment

19. Social Media is your (free) friend

20. Embrace creativity

21. What is your higher purpose?

22. Higher body and soul

23. Improving quality of life through the automobile

24. To give everyone in the world a common way to boast ?

25. To enable all to learn more about Maori culture through entertainment ?

26. What is your higher purpose?

27. Famous from New Zealand “How to get noticed from the most creative country in the world“