1. New Models for Engagement – Connecting People, Employers and Jobs January 28, 2010 1

2. Dr. Catherine Chandler-Crichlow Executive Director Centre of Excellence in Financial Services Education (TFSA) 2

3. Agenda 3 1.The TFSA – CoE: Mandate and Mission 2.The focus on talent 3.The role of the City 4.The role of government 5.The role of the education/training community 6.The role of the industry Update on the Centre of Excellence

4. CoE Mission and Mandate Mission To be the catalyst that strengthens and expands upon our talent pool to elevate Toronto region’s global stature as a Financial Services hub 5/9/20154

5. CoE Mission and Mandate Mandate To drive strategies through research, cross-sector collaboration, marketing and branding to:  Act as a research and information aggregator on region’s talent and educational strengths  Enhance the quality of the region’s financial services-related educational offerings  Facilitate a cross-sector dialogue with focus on building our talent and educational advantage  Attract top local and global talent to Toronto region’s FS sector 5/9/20155

6. The Centre of Excellence Service #1 Aggregate or create strategic information on regional and global talent-related issues to provide direction and foster cross-sector innovation on emerging program and career sector needs and enable other CoE services Service #2 Work with employers and educators to strengthen and improve alignment, focus and quality of financial services-related educational and training programs by facilitating working sessions and encouraging cross-sector dialogue on relevant talent-related issues 6 The focus on Talent

7. The Centre of Excellence Service #3 Attract local graduates to the financial services sector through effective branding and distinctive marketing, communication and information programs focused on increasing public awareness of career choices and opportunities available within the financial services sector Service #4 Attract global students to relevant programs and talent through effective branding of career and educational opportunities available within the Toronto region in collaboration with marketing efforts undertaken by our partners 7 The focus on Talent

8. The Drivers 8 The City And Government Industry Education

9. The Role of the City of Toronto  CATALYST: The innovative & proactive force in developing the initiative  INCUBATOR: Gave life to the initiative: resources in cash and in kind  COLLABORATOR: Pulled together stakeholders to seek a common mandate  PARTNER: A meaningful mix of vision, expertise and neutrality  RUDDER: Articulating a direction forward in growing Toronto and the FSS as a Global Hub for Education and Talent (The Deloitte Report, Boston Consulting Group research, GFCI, etc.) 9 From the outset the City of Toronto has been the:

10. The Role of Government  Provincial: Financial support for the CoE, and various project funding to attract and promote business  Federal: Smaller amounts to support community building  Both levels now play a more significant role as the TFSA gets an expanded role  Both levels place a premium on cross-sectoral collaboration among key stakeholders such as industry and education 10 Government as a strategic partner:

11. The Role of Educators/Trainers Local educational/training institutions have:  Been eager and actively engaged with industry and government  Been a driver for aligning educational/training programs to the talent development needs of the sector  Provided expertise and considerable information sharing on FSS- related curricula  Been the bedrock through their active participation and volunteerism at all phases of the initiative 11 From the outset:

12. The Role of Industry The financial services employers have been:  Providing critical information needed by the City and government on talent trends in the FSS  Advocates for aligning educational/training programs to their talent development needs  Transparent in sharing the talent challenges they face now and potentially in the future  Prioritizing the areas of greatest need to provide a focused approach to addressing talent gaps 12 From the outset:

13. The Integrative Approach 13 Labour Market Development The City And Government Sector Education and Training

14. The Human Factor The Human Touch at the point of origination:  The “intrapreneur”  The “writer of the music score”  The idea generator The Human Touch at the point of growth and expansion:  The “entrepreneur”  The “conductor”  The politician 14 People Drive Change:

15. Dr. Catherine Chandler-Crichlow Executive Director Centre of Excellence in Financial Services Education (TFSA) 15