1. Dave Moore Head, Health, Safety & Wellbeing 11 March 2015 Santander UK Positive about Mental Health

2. 2 Our Values. Our Approach Health, Safety and Wellbeing Policy “ As a socially responsible employer we will actively promote the benefits of physical health and positive psychological wellbeing; encouraging everyone to lead a healthy lifestyle, supporting them during challenging times” 1 Integrating our services To make this happen we have taken an integrated approach to managing Health, Safety and Wellbeing Safety at Work Physical Health and Psychological Wellbeing Occupational Health Employee Support At Santander we are committed to being “simple, personal and fair” in everything that we do.

3. 3 Mental Health. Business Implications 2 Anxiety & Depression, Non Work Related Stress, Work Related Stress- trending upwards For Santander now commonly the top 3 reasons for sickness absence Significant contribution to short-term absence (13%) Major and growing contribution to long-term absence (41%) Direct/indirect cost implications for Santander

4. 4 Positive about Mental Health 3 Strategic risk management Mental Ill health Managing WRS Managing NWRS Mental Health Training Mental Health Support Programme We have taken action in 4 key areas; including proactive and reactive measures Managing Work Related Stress Line Manager Guidelines Colleague Guidelines E leaning Face to face coaching Formal risk assessments Managing Non Work Related Stress Colleague Guidelines Employee Assistance Programme Personal Support Services Flexible Working Policy Positive about Mental Health Training Phase 1; branch network Phase 2; contact centres Mental Health Support Programme Bespoke product Colleagues absent with anxiety & depression Collaborative approach Pilot exercise

5. 5 Positive about Mental Health 4 Care first deliver the programme through a UK network of qualified counsellors with specialist expertise in anxiety & depression  GP co-operation from outset  “Structured support”  Clear milestones  Focussed on early RTW Initial telephone assessment – referral to specialist counsellor for “therapeutic intervention” Support Meeting 1Support Meeting 2 Support Meeting 3 Support Meeting 4 RTW plan developed Support Meeting 5 Preparation for RTW Support Meeting 6 Post RTW Santander Mental Health Support Programme Key principles Needs an effective working partnership between all stakeholders  Colleague  Line manager  HR  GP  HSW Practitioner  Supplier