1. 1 Welcome Communicating for success… Building effective relationships in your business

2. 2 Communicating for success… Nikki Dodd and Liz Edwards Who are we? What do we do?

3. 3 Communicating for success Personality Types (Social Styles) An introduction… The four groups Identify their characteristics Identify YOUR own personality type Source: Merrill D W and Reid R H

4. 4 Communicating for success Who do you interact with in business? What business relationships do we need to build?

5. 5 Analytical Driver Amiable Expressive We are all likely to possess two or more traits. Additionally, we are likely to demonstrate a different trait depending on the setting.

6. 6 Analytical  Systematic  Well organised  Diplomatic Amiable  Dependable  Loyal  Easy going  Friendly  Quick to reach decisions Driver  Enjoys challenges  Motivated  Practical  Focused on results Expressive  Outgoing  Enthusiastic  High energy  Ideas generators

7. 7 Analytical  Cautious  Logical  Orderly  Conventional Driver  Talks fast  Decisive  Forceful  Independent  Assertive  Competitive Amiable  Sensitive  Patient  Relaxed  Supportive  Team person  Stable  Trusting Expressive  Sociable  Talkers  Charming  Dramatic  Motivating  Confident  Optimistic

8. 8 Analytical Driver AmiableExpressive

9. 9 Communicating for success When interacting with others it is not only YOUR style to think about... It is the style/personality of the person you are interacting with...

10. 10 Analytical Considerations... ✔✖ Talk factsOverlook the past Focus on detail and accuracyRush things Allow time to ponderBe too personal Be logical and well organised Communicating for success

11. 11 Driver Considerations... ✔✖ Focus on the presentFocus on the long term Be brief and efficientGive too much detail Get to the bottom lineGet too personal Communicating for success

12. 12 Amiable Considerations... ✔✖ Be easy and informalPush for too much detail Be FlexibleHurry them Allow time to ‘feel good’Confront them Emphasise team approach Communicating for success

13. 13 Expressive Considerations... ✔✖ Focus on the futureDwell on details Illustrate conceptsBe cool and impersonal Focus on the big pictureTalk down to them Compliment them Communicating for success

14. 14 Communicating for success Personality Types (Social Styles) An introduction… The four groups Identify their characteristics Identify YOUR own personality type Source: Merrill D W and Reid R H

15. 15 Communicating for success Thank you. For more information about Outset Torbay please call 0800 032 2905 or go to www.outsettorbay.co.uk