1. Effective Communication Nicole Gasparri, CGFO

2. Create the Environment Welcome Introductions Ground Rules Concerns

3. Opening Communication Form Groups

4. Effective Communicators What makes an effective communicator Rate yourself 1 - 10

5. Effective Communicators Speak clearly and concisely Speak in another’s world Listen Present Understanding / Compassion Empathy

6. Loud Speaker 4 Parts to a Conversation – what you are saying to yourself – What you are saying out loud – What the other person is saying to them self – What the other person is saying out loud

7. Effective Listening EXERCISE

8. Effective Listening What is in the way of your ability to listen?

9. Effective Listening Being right Concern for what is next What you have to do later What you are not saying Judgments, assessments Crafting your defense

10. Effective Listening EXERCISE

11. Truth About Communication There are always 3 sides – What you think was said – What they think was said – What was really said

12. What are you talking about ? Consider that your life experience is in direct correlation to the conversations that your having

13. Exercise: What are you talking about? WHOWHATPERCENTEXPERIENCE Co-workers Family Friends Community Org Other

14. What are you saying? Consider what you are saying is giving you your experience ….. – What’s wrong – what’s right – What there is to overcome vs. being responsible – What you have to tolerate vs. a solution – Negative – positive

15. What could you say? It is up to you to be responsible for what you say and how you leave people…. – What is another way to say it? – What could you be talking about?

16. What gets in the way? The unsaid How things should be Rackets ** ** The Three Laws of Performance

17. What gets in the way? Rackets – Persistent Complaints – Fixed Way of Being – Payoff – Cost ** The Three Laws of Performance

18. Old vs. New Old BehaviorNew Behavior Judging / Assessing Acknowledging Anticipating Listening Knowing / Not Understanding Informing Partnership ThreatenedNon – threatening

19. Old vs. New Old Experience New Experience - Disconnected - Connected - Disinterested- Interested - Disempowered - Empowered

20. Take away …. What is one thing you will take away from today? What do you see would make the biggest impact in your communications? What is an action you will take to effect your communication?

21. Effective Communication It is up to you; you get to say how it is going to go!

22. Thank You!