1. Training and Communication Solutions for your Business Workplace Communication – help your students get their message out there...loud and clear! Presented by Leonie Russell, Principal, Dimension Communications 2012 Training and Communication Solutions for your Business

2. What does it mean to get your message out there ‘Loud and Clear’?

3. Training and Communication Solutions for your Business What do they need? Writing Speaking Research People Management Good Business Communication

4. Training and Communication Solutions for your Business Getting Your Message Out There Q What would you consider to be good preparation?

5. Training and Communication Solutions for your Business “I want to be listened to.”

6. Training and Communication Solutions for your Business Listening

7. Training and Communication Solutions for your Business 7 1 page report with key points, for members?, reinforcing the message, refer back to key points, no misunderstanding Questioning?

8. Training and Communication Solutions for your Business “Which communication style?”

9. Training and Communication Solutions for your Business Good Communication?

10. Training and Communication Solutions for your Business Constructing Your Message Spider diagram, Who, what, where, when, why, how? 1. Opening - Purpose 3 Key Points 2. Body - Detail What they’ll remember 3. Conclusion - Summary

11. Training and Communication Solutions for your Business Subject: Directors Responsibilities as discussed Hi Linda, Offences and penalties Please find attached a summary document of the Offences and Penalties as outlined in Division 5 of the Work Health and Safety Act 2011. This includes penalties for individuals, individuals as a person conducting a business and body corporate. The attached document from the Safe Work SA has more information regards discriminatory, coercive or misleading conduct. It states that ‘the model WHS Act prohibits: any person authorising or assisting discriminatory conduct for a prohibited reason; coercion or inducement to exercise a power or role or not to exercise that power or role under the model WHS Act; and misrepresentation about a person’s rights, obligations or ability to make a complaint seeking compliance with the model WHS Act.’ Email Etiquette

12. Training and Communication Solutions for your Business On the spot fines Buinesses can still receive on–the spot fines for breaches in regards to the following issues and others. Housekeeping Excavations Work at heights Falling objects AsbestosHousekeeping Excavations Work at heights Falling objects Asbestos Directors responsibilities Regards director responsibilities the WHS QLD website describes the following: The new laws require company directors to: acquire and keep an up-to-date knowledge of health and safety matters gain an understanding of hazards and risks associated with the company’s operations ensure appropriate resources are available to eliminate or minimise risks from work carried out ensure appropriate processes for obtaining information about incidents, hazards and risks, and responding to them ensure processes for complying with duties are implemented, e.g. reporting, consultation arrangements, training and instruction verify the provision and use of resources for the matters listed above.

13. Training and Communication Solutions for your Business They have a 5 minute video on this website (link to page below) which is targeted at Executive officers. It’s called ‘Executive officers: Know your responsibilities under the new laws.’ Maybe this is something you could distribute to the Board and Executive for them to watch. Would help a lot I’m sure. http://www.deir.qld.gov.au/workplace/publications/multimedia/executive- officers/index.htm I can put together a short summary document/table on directors responsibilities if required to complement the penalties document. Let me know. Hope this assists. Cheers and regards, Leonie Leonie Russell Communications Expert

14. Training and Communication Solutions for your Business Report Writing Executive Summary Table of Contents Introduction Body – Key points Conclusion Attachments, graphics, references if required. Executive Summary Table of Contents Introduction Body – Key points Conclusion Attachments, graphics, references if required.

15. Training and Communication Solutions for your Business Blogs/Articles/Websites

16. Training and Communication Solutions for your Business Good Preparation Construction Practising Remembering Visualising Good Preparation remembering - treat well, visualising – successful delivery

17. Training and Communication Solutions for your Business See…

18. Training and Communication Solutions for your Business 18 Q What did you hear from a good/bad speaker? Breathe, relax., speak slowly, a conversation with more than 1 person, well structured, svoice Hear…

19. Training and Communication Solutions for your Business 19 Feel… How do they feel about you? Confident, comfortable, believing in your cause, want you to succeed

20. Training and Communication Solutions for your Business Your Message Q What could you improve? 20

21. Training and Communication Solutions for your Business

22. What can you do to help your students?

23. Training and Communication Solutions for your Business Identifying needs Writing Speaking

24. Training and Communication Solutions for your Business Help your students get their message out there... loud and clear.

25. Training and Communication Solutions for your Business ph: 0405 479 060 web-blog: www.dimensioncommunications.com.auwww.dimensioncommunications.com.au email: leonie@dimensioncommunications.com.auleonie@dimensioncommunications.com.au facebook: https://www.facebook.com/leonie.m.russellhttps://www.facebook.com/leonie.m.russell twitter: http://twitter.com/leoniemrussellhttp://twitter.com/leoniemrussell linkedin: http://www.linkedin.com/in/leonierussell1http://www.linkedin.com/in/leonierussell1 Leonie Russell – Communications Expert Thank you for listening!