1. Using Your Voic
M6 Release 7.1Business Feature Set Default Menu Options
Revised August 31, 2007 TR

2. Voicemail Message Waiting Indication To Access Your Voicemail
A stutter dialtone and/or visual indicator (depending upon the capabilities of your phone) indicates that there are unread messages in your voice mailbox. This indicator will remain lit as long as you have unread messages in your mailbox.
To Access Your Voic
From Your Own Phone
Lift the handset and either dial *09 or press the Messages button (if available)
Enter your voic password
If you have new messages, the messages will be identified and played.
After hearing any new messages, you will be presented with the Voic Main Menu.
From Another Phone
From an internal phone, dial 555 (or the code provided by your Service Provider)
From an external phone, dial the main telephone number for your Automated Attendant and enter Alternately, your Service Provider may have provided a direct voic access number.
When prompted, enter your extension number
When prompted, enter your voic password followed by the # key

3. Voicemail (cont’d) To Access Your Voicemail (cont’d)
Using the Web Portal
Log into your web portal account
Click the Voic tab
Click the Inbox subtab
To hear the message through the speaker on your PC, click the icon next to the message you wish to hear.
To have the system call your phone and play the message through your phone, click the icon next to the message you wish to hear.
Using Your Client
Open your client
In order to retrieve voic messages using your client, your service provider must provide POP/IMAP access to your voic account and your client must be configured to retrieve voic messages from the voic server. Contact your service provider for further information.
Open the message containing the voic you wish to hear
Open the voic attachment
The Player application will launch automatically
Press to hear the voic message.

4. Voicemail (cont’d) Voicemail Main Menu Key Feature 1
Play Inbox Messages 2
Play Saved Messages 3
Change Password 4
Play Greetings 5
Record Greetings 6
Access Personal Distribution Groups 7
Compose a New Message 8
Manage Custom Operator Number *
Exit the Voic System

5. Pause/Resume Playback
Voic (cont’d)
Message Playback Options
Action
Before Message
During Message
After Message
Skip Envelope NA #
Skip Message 8
Reply to Message 2
Dial Originator 3
Delete 4
Save 5
Forward Message 6
Replay Message 77 7
Rewind 5 Seconds
Pause/Resume Playback
Skip Ahead 5 Seconds 9
Skip to the End 99
Skip to Previous Menu *

6. Voicemail (cont’d) Replying to a Message
While listening to messages, you have the option to reply to the sender. To reply to the current message, press 2.
You will be prompted to record a message.
After the tone, record your message. Press the # key when finished.
Select an action
Press 1 to Send the message. The message will be sent and you will be disconnected from the voic system.
Press 2 to Change the message. The message will be deleted and you will be prompted to record the message again.
Press 3 to Review the message. The message will be played back and you will be prompted to select another action.
Press 4 to Set Message Options. Mark the message Urgent press 1, Private press 2, Return Receipt press 3, to Clear the Options press 4, or * to return to the previous menu and select send.
When retrieving messages, urgent messages will be played before any normal messages. The recipient may also choose to be paged whenever they receive an urgent message. Private messages cannot be forwarded.
Press * to Cancel.

7. Voicemail (cont’d) Dialing the Originator
While listening to messages, you have the option to call back someone who left you a voic message. To dial the message originator, press 3.
This capability will not work if the voic system was not able to record the Caller ID information when the original voic was received or if your phone is configured with call restrictions which prevent you from calling the originator’s number.

8. Voicemail (cont’d) Forwarding a Message
While listening to messages, you have the option to forward a message to another recipient. To forward the current message, press 6.
Enter an extension number or Distribution Group Number followed by the # key. Repeat this step until you’ve entered all the desired destinations.
Press the # key when finished entering destinations
You will be prompted to record an introduction.
After the tone, record your introductory message. Press the # key when finished.
Select an action
Press 1 to Forward the message. The message will be sent and you will be disconnected from the voic system.
Press 2 to Change the message. The message will be deleted and you will be prompted to record the message again.
Press 3 to Review the message. The message will be played back and you will be prompted to select another action.
Press 4 to Set Message Options. Mark the message Urgent press 1, Private press 2, Return Receipt press 3, to Clear the Options press 4, or * to return to the previous menu and select send.
When retrieving messages, urgent messages will be played before any normal messages. The recipient may also choose to be paged whenever they receive an urgent message. Private messages cannot be forwarded.
Press * to Cancel.

9. Voicemail (cont’d) Composing a New Message Access your voice mailbox
If you have new messages, the messages will be identified and played. To skip to the Main Menu, press *
From the Main Menu, press 7 to compose a new message
Enter an extension number or Distribution Group Number followed by the # key. Repeat this step until you’ve entered all the desired destinations.
Press the # key when finished entering destinations
Wait for the tone, record your message. Press the # key when finished.
Select an action
Press 1 to Send the message. The message will be sent and you will be disconnected from the voic system.
Press 2 to Change the message. The message will be deleted and you will be prompted to record the message again.
Press 3 to Review the message. The message will be played back and you will be prompted to select another action.
Press 4 to Set Message Options. Mark the message Urgent press 1, Private press 2, Return Receipt press 3, to Clear the Options press 4, or * to return to the previous menu and select send.
When retrieving messages, urgent messages will be played before any normal messages. The recipient may also choose to be paged whenever they receive an urgent message. Private messages cannot be forwarded.

10. Voicemail (cont’d) Changing Your Voicemail Password
Access your voice mailbox
If you have new messages, the messages will be identified and played. To skip to the Main Menu, press *
From the Main Menu, press 3 to change your voic password
Enter your new voic password followed by the # key
Enter your new voic password again followed by the # key to confirm
Password Restrictions:
Passwords cannot match your telephone number (extension or full telephone number) (example my telephone number is and cannot be 1212 or the full digit string of )
Passwords cannot contain a string of your telephone number (extension or full telephone number) (example my telephone number is my password cannot be or because it includes my extension or telephone as a portion of the password)
Passwords cannot match your last 3 passwords
Passwords must be a minimum length defined by the administrator (example 4 digits minimum)
Passwords do expire at a value defined by the administrator (example every 60 days, etc)

11. Voicemail (cont’d) Recording Your Personal Greetings
Access your voice mailbox
If you have new messages, the messages will be identified and played. To skip to the Main Menu, press *
From the Main Menu, press 5 to record your greetings
Select which greeting you’d like to record:
Press 1 to record your No Answer greeting. This greeting is played for your callers when you don’t answer your phone.
Press 2 to record your Do Not Disturb greeting. This greeting is played for your callers when you have the Do Not Disturb feature active.
Press 3 to record your Busy greeting. This greeting is played for your callers when you’re talking on the phone.
Press 4 to record your Name.
Press * to return to the main menu.
After the tone, record your greeting. Press the # key when finished.
Listen to the prompts to review or save and use this greeting.
If you don’t record a personal greeting, a generic greeting will be played for your callers.

12. Voicemail (cont’d) Hearing Your Personal Greetings
Access your voice mailbox
If you have new messages, the messages will be identified and played. To skip to the Main Menu, press *
From the Main Menu, press 4 to hear your recorded greetings
Select which greeting you’d like to hear:
Press 1 to hear your No Answer greeting. This greeting is played for your callers when you don’t answer your phone.
Press 2 to hear your Do Not Disturb greeting. This greeting is played for your callers when you have the Do Not Disturb feature active.
Press 3 to hear your Busy greeting. This greeting is played for your callers when you’re talking on the phone.
Press 4 to hear your recorded Name.
Press * to return to the main menu.

13. Voicemail (cont’d) Distribution Groups
Distribution Groups are used when you want to send messages to a group of users.
There are two types of Distribution Groups:
Personal Distribution Groups are managed by the end user and are available only to that user. A user may have a maximum of 20 Personal Distribution Groups (i.e., Groups 80-99). Administrators control the number of personal distribution groups per user.
Corporate Distribution Groups are managed by the Service Provider and can be used by anyone within the company. A company may have a maximum of 70 Corporate Distribution Groups.

14. Voicemail (cont’d) Creating a Personal Distribution Group
Access your voice mailbox
If you have new messages, the messages will be identified and played. To skip to the Main Menu, press *
From the Main Menu, press 6 to manage Personal Distribution Groups
Press 3 to Create a new Personal Distribution Group
Enter the 2-digit Distribution Group number you’d like to create followed by the # key. Personal Distribution Groups must be in the range
After the tone, record the group name followed by the # key. Press # again to confirm or * to re-record.
Enter each of the destination extensions followed by the # key. After entering all the destinations, press # again.

15. Voicemail (cont’d) Editing a Personal Distribution List
Access your voice mailbox
If you have new messages, the messages will be identified and played. To skip to the Main Menu, press *
From the Main Menu, press 6 to manage Personal Distribution Groups
Press 2 to Edit an existing Personal Distribution Group
Enter the 2-digit Distribution Group number you’d like to edit followed by the # key.
Select the type of modification you’d like to make:
To list all members, press 1.
To add a member to the group, press 2. Enter the extension number followed by the # key. Press # to confirm or * to cancel.
To delete a member from the group, press 3. Enter the extension number followed by the # key. Press # to confirm or * to cancel.
To hear the group name, press 4.
To change or re-record the group name, press 5. After the tone, record the group name followed by the # key.
To return to the Distribution Group Menu, press *

16. Voicemail (cont’d) Deleting a Personal Distribution Group
Access your voice mailbox
If you have new messages, the messages will be identified and played. To skip to the Main Menu, press *
From the Main Menu, press 6 to manage Personal Distribution Groups
Press 4 to Delete a Personal Distribution Group
Enter the 2-digit Distribution Group number you’d like to delete followed by the # key.
Press # to delete the group or * to cancel
Hearing the List of Personal Distribution Groups
Press 1 to Hear the listing of Personal Distribution Groups
To skip ahead to the next entry, press #.

17. Voicemail (cont’d) Custom Operator Assistance Number
Your Operator Assistance Number is the number or extension where callers are transferred if they press 0 during your outgoing greeting.
To Hear or Change Your Operator Assistance Number
Access your voice mailbox
If you have new messages, the messages will be identified and played. To skip to the Main Menu, press *
From the Main Menu, press 8 to hear or change your Custom Operator Assistance Number
You will hear that you have the default operator assistance number or your custom operator assistance number
Press 1 to Change Your Custom Operator Assistance Number
Enter the new operator assistance number followed by the # key. Press * to cancel. When entering an internal extension, simply enter the extension number. When entering an external number, do not use an Outside Access Digit (e.g., 9) or a leading 1 for long distance calls.
You will hear your new operator assistance number and be returned to the main menu
Press 2 to restore your default Operator Assistance Number. Your default Operator Assistance Number is usually your company’s main telephone number.

18. Voicemail (cont’d) Voice Mail Notifications
Voice Mail Notifications are used to notify you when you receive voic messages. You select when to be notified: Never, For Urgent Messages Only or for All New Messages.
You can be notified three different ways:
Numeric Pager – A numeric code will be sent to your pager.
Voice – The system will call you at a specified number and ask for your voic password. After entering your voic password, you’ll be able to listen to your messages. If the system doesn’t reach you, it will try to reach you three times at five minute intervals.
– You’ll receive an that identifies the Date, Time, and identification (Name and Number, if available) of the caller.
Voice Mail Notifications are configured using the Web Portal. For more information about configuring Notifications, refer to the Web Portal User Guide.

19. M6 Voice Mail Flow Chart – Default Menu
3 - Change Password
Main Voice Mail Menu
2 - Play Saved Msgs
1 - Play Inbox Msgs
7 - Compose Msg
6 - Access Dist Grps
5 - Record Greetings
4 - Play Greetings
8 - Custom Operator
After Playing Inbox Msgs
2 - Reply 3 - Call Originator 4 - Delete 5 - Save 6 - Forward 7 - Replay 8 - Continue * - Main Menu
Playing Inbox Messages
2 – Reply 3 - Call Originator 4 – Delete 5 – Save 6 – Forward 7 – Replay 77 - Beg of Msg Pause/Cont Fast Forward 99 - End of Msg # - Skip Envelope
Play Greetings
1 - Play No Answer 2 - Play DND 3 - Play Busy 4 – Play Name * - Exit
Record Greetings
1 - Record No Answer 2 - Record DND 3 - Record Busy 4 – Record Name 5 - Replace w/Default * - Exit
Post Greetg Recording
1 – Review 2 – Delete & Rerecord 3 – Save & Use * - Cancel
Custom Operator
1 - Change Operator 2 - Restore Default * - Exit
Playing Saved Messages
2 – Reply 3 - Call Originator 4 - Delete 6 – Forward 7 – Replay 77- Beg of Msg 8 - Pause/Cont Fast Fwd 99 - End of Msg # - Skip Envelope
Access Personal Distribution Grps
1 - List Groups 2 - Edit Groups 3 - Create Groups 4 - Delete Groups * - Exit
After Playing Saved Msgs
2 – Reply 3 - Call Originator 4 – Delete 6 – Forward 7 – Replay 8 - Continue * - Main Menu
Compose Msg.
1 - Send 2 – Change 3 – Review 4 - Set Msg Opts
Set Msg. Option
1 - Urgent 2 – Private 3 – Return Receipt 9 – Clear All * - Main Menu