1. eSolutions Service Desk IT Services for Students

2. Who am I? eSolutions Service Desk Here to help... -Caulfield: Monday – Thursday 9 am – 8:00 pm, Friday 9 am – 5 pm -Clayton: Monday – Friday 9am – 5pm Saturday: 10am-3pm -Non-Semester: Monday – Friday 9 am - 5 pm Phone: 9903 2777 Web: http://www.monash.edu/esolutions/contact//http://www.monash.edu/esolutions/contact//

3. After hours access for computer labs or lounges http://intranet.monash.edu.au/esolutions/students/lab Registration can take up to 3 working days to process before you can access the lab after hours.

4. Available computer labs at Caulfield

5. Available computer labs at Clayton

6. Lab setup Log in with your Monash username and password My documents is synced across labs and library 5Gb storage

7. Softwaredownloads for students Monash provides some free software downloads for students http://intranet.monash.edu.au/esolutions/software/catalogue/ind ex.htmlhttp://intranet.monash.edu.au/esolutions/software/catalogue/ind ex.html Some available software: –Microsoft security essentials –Endnote –Nvivo –SAS http://www.itsnotcheating.com

8. Connecting to Monash Wireless Eduroam? Pop-up box will appear, enter in the username space: username@monash.edu.au and your password username@monash.edu.au Wireless printing? Yep! Visit: https://printers.monash.edu.auhttps://printers.monash.edu.au

9. Google Apps! 25Gb storage Ability to forward emails to a personal account other useful tools: >Google Docs, Calender, Drive... HDR Students are also eligible for a Staff-like computer account

10. Submitting an online request IT related queries can be submitted via Service Desk Online: https://servicedeskonline.monash.edu/

11. Change your password every 6 months Authcate passwords expire every six months. Restrictions mentioned on change password site: -Eg: m0na5hun1

12. Password changes Set a personal identification word (PIW) Via my.monash portal PIW not working? Contact an eSolutions Client Services Officer for a password reset.

13. Step 1: Log in

14. Step 2- Choose category

15. Step 3- Submit the request

16. Step 4- View and Respond to the job

17. Monash University Studies Online (MUSO) Support Introduction to Blackboard and Moodle

18. What is MUSO MUSO is a collection of tools which lecturers have available to assist in their teaching Includes: –Blackboard –Moodle Buseco students will only be using Moodle

19. An Introduction to Moodle 2 Updated 08 February 2012

20. Once enrolled, links to your units in Moodle will appear here You can also go directly to Moodle using this link Find your unit in Moodle: Access Moodle via my.monash portal

21. Moodle Interface Unit overview Profile Settings

22. Submit an Assignment...Click the Add submission button...Click the Send for marking box

23. Respond to a quiz...when you’ve finished the quiz you must always press the Submit all and finish button...you must click Submit before you click Next

24. Where to go for help 24 For more information or assistance with using Moodle, click the Need Help? link.

25. ‘Need Help?’ page

26. Questions?