1. Treat the Cause, Not the Symptom Treat the Cause, Not the Symptom Integrated Pest Management Approach to Fighting Bed Bugs Presented by Ron Harrison, Ph.D. Director of Technical Services

2. Overview  Orkin’s Partnership with AH&LA  Why Integrated Pest Management Matters  Integrated Pest Management Approach  Innovative Pest Management Techniques to Combat Bed Bugs  Free Bed Bug Resources

3. AH&LA and Orkin Partnership Efforts  Sponsored Bed Bug webinar on Sept. 28th  Developing Green Guideline for IPM with Green Task Force  Available in Nov.  Participating in Bed Bug expert panel at IHMRS  Sunday, Nov. 14th at 1pm  Working with Education Foundation to add more IPM content to courses and textbooks

4. What Can You Do to Prevent This?

5. Beyond Bed Bugs: Why IPM Matters Guest and Employee Health Prevent bites, rashes and allergens Compliance Pass foodservice health inspections Sustainability Support sustainable operations Liability Maintain all documentation Hotel Reputation Impact guest satisfaction

6. Integrated Pest Management What is IPM? Collaborative and ongoing cycle focused on preventive measures  Assess the situation  Implement a customized plan  Monitor, document and communicate

7. Bed bug sighted & reported to pest management provider Bed bug confirmed & situation analyzed Implement non-chemical remediation If necessary, implement targeted chemical remediation Model IPM Response to Bed Bugs

8. Conducive Conditions Shelter Access Food

9.  Educate staff  Inspect regularly – every room, every time  Establish a bed bug policy  Assist in preparing for treatment Bed Bugs 1019 Prevention: Create a Process

10. Prevention: Inspect Continuously HOT SPOTS  Mattress tags and seams  In bed skirts and skirt seams  Box spring  Ceilings  Floor boards  Electrical outlets  Buckling carpet or wall paper  Under seat cushions and end tables  Behind headboards

11. Prevention: Identify Pests Early Look for signs and understand not only where to look, but HOW to look…  Inspect for bed bugs, cast skins, fecal smears  DNA swabs  Bed bug sniffing dogs  Emerging methods

12. Treatment: Non-Chemical  Non-chemical options  Disposal  Laundering  Heat

13. Treatment: Chemical  Chemical treatments by a licensed professional  Non-residual chemical treatments  Residual chemical treatments  Fumigate

14. When Do Chemicals Make Sense? Discussion  Are there scenarios when using chemicals early on to prevent a pest is more beneficial than the chemicals you must use to rid your hotel of the pest later on?

15.  Bed Bugs 101: A Hospitality Professional’s Guide to Recognition and Prevention  Available in English, Spanish, Russian and Hindi  Orkincommercial.com under the Orkin University tab  Bed Bug Inspection DVDs  Trains your housekeeping staff on how to inspect  Available for order through an Orkin account manager  In-House Training for Customers  Schedule a free in-person training with your Orkin account manager Free Bed Bug Training Resources