1. 1 Leicestershire County Council Adults and Communities Department Provider Forum 2 nd September 2010 The Hampshire approach to Personalisation and Market Development

2. 2 - Hampshire County Council (2008) held a Commission of Inquiry into the future services for adults in need of support and care to: The Hampshire Model - Understand implications of Personalisation for all levels of local government and public services - To develop a system for care and support in Hampshire that will ‘truly make a difference’ http://www.hants.gov.uk/adult-services/aboutas/consultation- involvement/consultation-outcomes/commission- personalisation-homepage.htm

3. 3 Universal Offer Customer access an information Universal Offer Customer access an information Free Crisis Care Safeguarding, prevention and crisis response/re- ablement Free Crisis Care Safeguarding, prevention and crisis response/re- ablement SDS Self-directed Support Planning and Brokerage SDS Self-directed Support Planning and Brokerage Market Development Ensuring appropriate in-house and external services are available Market Development Ensuring appropriate in-house and external services are available Process and Efficiency Ensuring processes are efficient and supporting policies are developed Process and Efficiency Ensuring processes are efficient and supporting policies are developed Carers Carers Strategy Carers Carers Strategy User-Led Initiatives SUCI Standards Expert User Group User-Led Initiatives SUCI Standards Expert User Group LD Transformation Campus Re-provision LD Integration LD Transfer LD Transformation Campus Re-provision LD Integration LD Transfer The Hampshire Model

4. 4 Self-directed assessment with professional support identifies outcomes Support Plan written by individual, with support as required Individual knows how much money they have been allocated to achieve outcomes Individual chooses how to control the support required to achieve their agreed outcomes The individuals journey to get social care support through self-directed support

5. 5 - To stimulate and support the development of the social care market to give control and develop greater choice for the consumer in line with personalisation. - To ensure greater flexibility and innovation in support and service provision to meet the demands of consumers - To develop competition to drive the development of effective and efficient support and service provision Market Development key objectives

6. 6 Commissioning / procurement of support – Local Authority options Market segmentation and the Hampshire model Prevention / Early intervention (Universal offer) Acute/ Crisis (Free crisis care) Long term support (SDS) Place shaping (Grants / contracts) Commissioned services (contracts) Individual purchase and self funders (Personal Budgets) Highly accessible consistent service Highly skilled consistent intervention Highly flexible, bespoke, creative, supportive responses

7. 7 - Services will need to be flexible, adaptable, innovative, consumer centred and business like – there is an expectation that quality will go up and that services will be more efficient and effective - Services will have to support the individual to achieve their assessed outcomes. Therefore services will have to focus on these outcomes. - Services that provide good quality support that offers opportunities for individual solutions will prosper Impact of SDS on the market?

8. 8 - Services will need to be able to meet a range of purchasing options: - Commissioned from a framework agreement - Individually purchased - Individual Service Funds - Consumer marketing will need to be developed, targeted at individuals rather than commissioners, to support informed decision making Impact of SDS on the market?

9. 9 - Providing creative & innovative solutions to meet service users support needs in their community - Niche markets for specialist care - Increased partnership working with other organisations – to provide a more holistic seamless service - To develop business skills to drive more effective support to customers and to support organisational development - Chance to review structures and processes and make changes Opportunities for support providers

10. 10 1) Am I clear that I fully understand personalisation in Hampshire and what changes are occurring? 2) What are my organisational values and what does my organisation want to achieve? 3) What support do we currently provide and how do we know this is meeting the needs of our service users? 4) Exactly what support do we want to provide and to whom and how will we deliver it? 5) How will we let people know about the service we want to offer? What are the key questions for providers?

11. 11 What are we doing – provider support? - providing, through the market development website, up to date information about the roll out of Self-directed support and other information that will support providers to get themselves ready for personalisation - developing a range of framework agreements that Adult Services will only commission services from. - providing support and training for both Personal Assistant and Personal Assistant employers (to be based around the Common Induction Standards for Care Workers) - conducting research and gathering information to support providers

12. 12 Provider support - website www.hants.gov.uk/market_development

13. 13 Provider support - website

14. 14 What are we doing – provider support? - continuing to support providers through training and workshops linked to Personalisation and Self-directed support including an e- learning course for provider services staff - involving key over-arching organisations, CAH, HCA and HDCP, as Self-directed support rolls out - developing social enterprises and micro-services - developing mechanisms and processes Individual Service Funds