1. Interactive Patient Counseling Pharmacist Patient Consultation Program Unit 1 “the prime questions”

2. In the tool box, so far: OBRA 90 (as a guide) The pharmacy care process Courtesy – like Introducing yourself! Rapport – using patient names, getting to know your patients Body language – Get ‘CLOSER’ Listening skills –Empathy –Asking open ended questions –Summarizing and verifying information Encouraging your patients to ask you questions

3. A look at what you will be learning how to do: Heather Ferguson ’03 Don’t worry about your drug knowledge Watch for the basic skills in the tool box Be watching for nonverbal clues This is what the ASP patient counseling competition will be like, and the APhA national competition

4. The Prime Questions What did your doctor tell you this medication was for? How did your doctor tell you to take this medication? What did your doctor tell you to expect?

5. The Prime Questions Final verification –Just to make sure I didn’t leave anything out, tell me again how you will be using this medication?

6. Open vs. Closed Ended Questions Open ended provide more information –Tell me more about the symptoms you are having… Closed provide only limited information –Did your doctor tell you to take 1 tablet daily? –Do you know how long you will need to take this medication?

7. Refills Show and tell –Place the pill in the lid and ask the patient: –So, what are you using this medication for? –And how do you take it? –And are you having any problems?

8. Patient Counseling Plan Print this from web. –Prepare for the counseling –Introductions –Prime questions –Final verification –Follow up

9. Video: PPCP1