1. Cisco UC/Collaboration for Midsize Companies

2. Cisco Midsize Collaboration Portfolio
Cisco Midmarket Unified Communications Portfolio Overview
Cisco Business Edition 6000 Solution Overview
Cisco Business Edition 6000 Release 9.1 Enhancements
Key Take Aways

3. Addressing Midmarket Business Needs with Flexible Deployment Options
Delivering Consistent End User Experience
Features/Solution Flexibility
(Cisco WebEx Cloud & Cisco HCS)
Cisco Collaboration Cloud
Cisco Business Edition 6000
(On-premise)
Cisco offers you a choice of deployment models – On-premise or Cloud-based in support of Cisco Unified Communications and Collaboration.
This choice enables you to choose exactly the right model to best fit your business communications strategies and services.
For On-premise options, we offer two excellent solutions:
Cisco Business Edition 3000 is designed for companies supporting up to 300 users, 400 devices and 10 sites. The Business Edition 6000 provides advanced communication and collaboration for up to 1,000 users, 50 sites, and 100 contact center agents.
For customers preferring to leverage Cloud –based services, Cisco Hosted Collaboration Solutions (HCS) is available.
Let’s take a closer look at both our on-premise and our Cloud-based solution offers.
Cisco Business Edition 3000
(On-premise)
Average Customer Size
0-20
20-50
50-100
© 2009, Cisco Systems, Inc. All rights reserved.
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4. On-premise Communications Solutions for Growing Businesses
Cost-Effective, Easy
Essential Communications
Cisco Business Edition 3000
Affordable, Simple Advanced Collaboration
Cisco Business Edition 6000
Foundational UC
Collaboration Applications
Video
(Point-to-Point)
Cisco WebEx
Cisco Jabber UC UC
Cisco WebEx
(Cisco Cloud-hosted)
TelePresence
Messaging
& Paging
IM & Presence (Cisco Cloud-hosted)
High-quality Endpoints
Customer
Collaboration
The Cisco Business Edition 3000 is a highly reliable and secure solution that provides essential communications features for businesses, including the ability to mobile-enable your employees, deliver high quality point to point video with industry-leading endpoints, support unified messaging to access your voic and on any device and connectivity for all locations deployed.
In addition, there are cloud-based services available to the Business Edition 3000, which include web conferencing and desktop sharing with WebEx, Instant Messaging and Presence services via Cisco Jabber. We will discuss these capabilities later in this presentation.
We also have the Cisco Business Edition This is our affordable single-server solution that provides growing businesses with full-featured collaboration capabilities, integrated in one virtualized server. The solution is built with the powerful voice and video call control engine in Cisco Unified Communications Manager.
The Business Edition 6000 is simple to manage and maintain with embedded Cisco Prime Collaboration, and has a flexible architecture to mix and match collaboration applications and endpoints, delivering to your business interoperable advanced video communications, enhanced mobility and bring your own device (BYOD) capabilities with Cisco Jabber, high-quality conferencing with Cisco WebEx, and award- winning customer collaboration with Cisco Unified Contact Center Express, and more.
The Business Edition enables growing companies like yours the ability to choose the exact Collaboration services you need to meet the high-expectations of your employees, customers, and business partners today, while scaling with the pace of your company’s growth for tomorrow.
Speaker Note: For more detail, consult the backup detail section for individual slides on the Business Edition 3000 and You can pull them into this section, as warranted, based on your customer discussion.
Mobility
Mobility
WIRED
WIRELESS
WIRED
WIRELESS
Messaging
Right-sized for
Right-sized Unified Communications
Enterprise-class Collaboration

5. Cisco Cloud Collaboration Solutions
Cisco Hosted
Cisco WebEx Cloud
Partner Hosted
Cisco Hosted Collaboration Solution (HCS)
Meetings
Messenger
Collaboration Applications
Cisco WebEx
Cisco Jabber
Customer
Collaboration
Social
TelePresence
TelePresence UC
Cisco Cloud Collaboration solution include a comprehensive set of collaboration options including TelePresence, Collaboration Applications, Customer Collaboration and Unified Communications.
Cisco Cloud Collaboration solutions provide customer choice – solutions tailored to serve different segments and consumption models.
Cisco Hosted solutions are delivered from the Cisco WebEx Cloud and offered by Cisco partners
Partner Hosted solutions are enabled by Cisco platform and architectures which allow our partners to deploy collaboration solutions in a virtualized environment.
Partners deploy these solutions in their network leveraging Cisco validated architectures and best practices to enable flexible consumption models – enabling customers to fully outsource solutions from the cloud, scale an existing private enterprise deployment with cloud based resources or hybrid solutions.
Partner Hosted solution include Cisco HCS and the Cisco TelePresence Exchange System.
Speaker note: For additional content on Cloud, see backup detail and feel free to pull this slide forward here in this presentation based on customer interest.
Applications and Services Delivered Through the Partner

6. Sophistication Meets Simplicity Cisco Business Edition 6000 Solution Overview

7. Why Cisco Business Edition 6000?
Affordable
Lowers TCO with server consolidation for reduced hardware footprint, power, and cooling; serves up to 1,000 users and 50 sites
Interoperable
Links multiple 3rd party and legacy TelePresence devices seamlessly together to form a true Collaboration platform
Simple
Streamlines operations, administration, and management with deployment flexibility through unified provisioning
Highly-Available
Offers optional server redundancy and Survivable Branch (SRST) providing peace of mind
Scalable
Increases ROI with agility and 99% investment protection; grows with the company
Sophistication Meets Simplicity
Cisco Business Edition 6000
Enterprise-Class Collaboration for
Small & Midsize Companies

8. Cisco Business Edition 6000 Solution Overview
Feature-rich, Enterprise-class Collaboration Solution Optimized for Midsize Businesses
Cisco Business Edition 6000
Large choice of devices
Unified Messaging and Paging
Rich Media Presence and Instant Message
Web Conferencing
Customer Care
Consistent services whether employees work in the office or remotely
Capacity for up to 1,000 users, 100 contact center agents, and 50 sites
Drives lower TCO, employee efficiency, and business transformation

9. Cisco Business Edition 6000
Cisco Business Edition 6000 Integrated Collaboration Platform with Embedded Application Options from the Factory
Server Virtualization
Cisco Unity® Connection
For voic , automated attendant
Cisco Jabber
For instant messaging, presence
Cisco Unified Attendant Console
For call routing, distribution
Cisco Unified Contact Center Express
For customer care
Cisco Business Edition 6000
on Cisco UCS® 220 M3 TRC # Rack-mount Server
Cisco Emergency Responder
For emergency services
Cisco Unified Communication Manager for call control
Cisco Prime Collaboration For day 1, day 2+ management
All virtual machine servers can be managed by their individual native GUIs.
Cisco TelePresence® Video Communication
For H.323 interoperability, B2B
Cisco WebEx Meetings
For web conferencing
Cisco Paging Server
For point- to-point, group paging

10. Cisco Business Edition 6000 Choice of Procurement/Deployment
Unified CM + Unity Connection + Prime Collaboratoin
Unified Presence
Unified Workspace
Bundle
Add on-premise
IM, Presence, UC Clients
Unified CM + Unity Connection + Prime Collaboration
User Connect License
Bundle
Base Configuration
Attractive, low-entry point starter bundles include: Server, application software, virtualization software, and collaboration management
Supports 5 co-resident applications
Spare virtual machine can be used for attendant console, contact center
High-availability with second server

11. Cisco Jabber On Any Device Virtualization Experience Clients
Supporting How you Want to Work and Interact Cisco IP Endpoint and Client Portfolio
From basic to high-quality, multi-media communications enhanced viewing, streamlined user experience.
Video Personal & Immersive Media
Endpoints
Advanced
Collaborative Media
Endpoints
Advanced Professional Media Endpoints
Advanced Business
Communication
Endpoints
Business
Communication
Endpoints
EX Series and CTS Systems
Basic Voice
Communications
Endpoints
9900 Series
8900 Series
7900 Series
6900 Series
3900 Series
Cisco Jabber On Any Device
Virtualization Experience Clients

12. Cisco Business Edition 6000 Integrated Mobility
Get the flexibility to effectively work from anywhere, at anytime, on any device.
Mobility
Wired or Wireless:
Anywhere, Any time
Any device
WIRED
WIRELESS
Single business number reach, single voice mailbox
Desktop pickup and Cell Phone pickup: seamlessly move calls between any mobile device and desktop phones
Single mode Wi-Fi and Dual mode Smartphone (BYOD) support (Android, iPhone, Nokia, Blackberry)
Extension Mobility
Dial via office: Place mobile calls through Cisco Unified Communications Manager = cost savings
IP Phone VPN client
Flexibility of Wired or Wireless: Anywhere, Anytime, Any device.

13. Cisco Business Edition 6000 Rich Desktop Collaboration Experience
Cisco Jabber
One-one
One-to-few Real-Time
Unifying presence, IM, voice, voice messaging, desktop sharing and conferencing capabilities securely into one client on your desktop, mobile, or tablet device.
Rich, Real-time
Communications
All-in-one UC Application
Presence and IM
Voice, Video, voice messaging
Desktop sharing, conferencing
Collaborate from Any Workspace
PC, Mac, tablet, smart phone
On-premises and Cloud
Integration with Microsoft Office
Best desktop collaboration experience with Public IM and Presence options

14. Cisco Business Edition 6000 Connecting All Users
Cisco Jabber for Everyone - Presence & IM
IM and Presence available at no additional cost
Available for all users, not only those with a Cisco Unified IP Endpoint
Enables all “click-to-x” user experiences
IM client licenses at no additional cost
Available for all users, any device - Mac, Windows, IOS, Android, Blackberry, Web with Jabber SDK
Included in BE 6000 top-level SKU for ease of ordering

15. Cisco Business Edition 6000 Unified Messaging
Cisco Unity Connection
Access voic the way you work: anytime, anywhere.
The way you prefer: whether from an IP phone, mobile phone, web browser, client, or a desktop client.
Respond quickly to colleagues and partners by using speech recognition.
Easily prioritize and manage messages, access meetings on your calendar, and connect to colleagues by simply saying their names.
Intelligently route incoming calls using call transfer rules. Easily customizable call screen and message notification options.
Voic , Integrated and/or Unified messaging
Messaging anywhere. Robust functions.
Advanced, integrated messaging for all users

16. Cisco Business Edition 6000 Simplified Management
Cisco Prime Collaboration
Streamlined – embedded, single interface for managing subscriber MACS and speeding infrastructure setup and configuration
Unified - one interface, single sign-on
Simplified - business-process and user-oriented
Rapid - 1 minute or less for service activation
Accurate - manual and duplicate entry errors reduction
Role-based - delegated access for customer MACS
Provisioning
Simplified deployment and configuration

17. Cisco Business Edition 6000 Intuitive Dial Plans
Out of the Box Dial Plan
Pre-loaded dial plan saves time, reduces costs
Set up uses a checkbox selection with most common dial plans predefined for easy and fast implementation
Option for custom dial plan
Usage profiles reduces time it takes to configure assign services
Simple & intuitive and easy to setup
Pre-configured dials plans & usage profiles reduces deployment time, reduces skill level required.
Usage Profiles

18. Cisco Unified CM Subscriber
Cisco Business Edition 6000 Accurate Call Routing
Native Call Queuing
Ability to hold hunt pilot callers in queue while they wait for an agent to become available
For each hunt pilot, callers can be routed to configurable secondary destinations
Agents can be part of multiple hunt pilots where queuing is enabled
2 different options for announcements are available:
Initial announcement
Periodic announcement
New serviceability counters in RTMT folder “Cisco Hunt Pilots” to monitor queue performance
“Thank you for calling”
“Please hold a moment”
“Your call will be answered in the order in which it was received”
Cisco Unified CM Subscriber

19. Cisco Business Edition 6000 Advanced Video

20. Cisco Business Edition 6000 Customer Care Deployment Models
Hunt Group
Contact Center
Attendant Console
Customer call is transferred to the next extension in the group until answered
“lack of consistency required us to introduce a live person”
Customer call is answered by an attendant who directs the call with the help of a desktop GUI
“We were losing sales from long hold times, and frequent call transfers”
IVR self-service for account status
Screen pop and CRM integration for centralized customer info
Integrated reports reveal opportunities to improve the customer experience

21. Cisco Business Edition 6000 Low Entry Point for Growing Call Centers
Cisco Unified Contact Center Express
Ease of ordering with single, top-level SKU Single, includes appliance/OS entitlement
Discounted 5, 10, 25 agent seat license bundles (Enhanced or Premium configurations)
Available with both UCL and UWL bundles

22. Cisco Emergency Responder
Cisco Business Edition 6000
Emergency Services
Cisco Emergency Responder
Automatically tracks IP phone location
Provides emergency call routing instructions
Identifies caller location to LECs and PSAPs
Eliminates administration for IP phone relocation
Supports emergency callback
Alerts customer security personnel to emergency calls in progress
Logs emergency calls and location record changes
Business Edition 6000 integrates with CER on a separate MCS or UCS server

23. Cisco Business Edition 6000 Release 9.1 Feature Enhancements

24. Cisco Systems & Singlewire Paging Solutions Release 9
Cisco Systems & Singlewire Paging Solutions Release 9.1 Enhancement Spotlight
Hybrid OEM Paging Solution
New, innovative model: InformaCast paging provides customers with immediate functionality
Basic Paging – ships standard, no license required
Advanced Notification – optional upgrade with purchase of license
Special Offer! 60-day trial of Advanced Notification is available on each InformaCast installation
Advanced Notification features provide a choice of license purchase:
Perpetual- SolutionsPlus
Annual Subscription- Singlewire direct
LOCKDOWN
WEATHER
911
DVD ISO includes OVA file for VM Deployment and product documentation collateral

25. Cisco Prime Collaboration
Release 9.1 Enhancement Spotlight
Release 9.0 for existing and new customers
Migration from Cisco Unified Provisioning Manager (UPM) *Note: No migration from UPM-BE 9.0
Available from Product Upgrade Tool (PUT) with current ESW contract
User self-care portal to allow preference settings
Single interface for provisioning of users and their voice service
Batch provisioning
Reverse synch with native interface
Additional applications supported in future releases, including video
Cisco Prime Collaboration
Provisioning
Simplified deployment and configuration

26. Cisco Enterprise License Manager (ELM) Release 9
Cisco Enterprise License Manager (ELM) Release 9.1 Enhancement Spotlight
Cisco Enterprise License Manager 9.1
Simplified License Management
Cisco Business Edition 6000 system automates user license provisioning for:
Cisco Unified Communications Manager
Cisco Unity Connection
Cisco Unified Presence
Electronic delivery speeds license activations
Tool enables provisioning of exact licenses that are required
Easy license retrieval, tracking, management

27. Cisco Business Edition 6000 Key Take Aways
Purpose-built, Advanced UC for Midsize Companies
Simple to Install, Deploy, Manage, Administer, Upgrade
Enhanced UC and Innovative Collaboration Features Roadmap
Affordable Solution, Lowers TCO / Speeds ROI
Scalable Solution Grows with Business Strategy / Direction
Affordable. Simple. Flexible. Scalable.
Learn more:
Contact us:

29. Side-by-side Comparison InformaCast Basic Paging & Advanced Notification
Hybrid OEM Paging Solution
Comes pre-loaded in Cisco UCM 9.1 and Cisco Business Edition 6000 E 9.1 Systems
Basic Paging
No Cost, Unlicensed
Advanced Emergency Notification
Optional, Licensed (60 day trial)
Pre-recorded / scheduled broadcasts (e.g., school bells / work shifts)
Notification to Cisco Jabber IM
Notification to Social Media (critical for Higher Education)
Communication with mobile / remote users
Triggered notification to / from other systems; M2M input / output (panic buttons, door locks, lights, etc.)
Integration to existing, overhead paging systems
Text / audio to Cisco Unified IP Phones, other endpoints
Broadcasts to IP speakers
911 / emergency calls
Point to Point and Group Live Audio Paging to / from Cisco Unified IP Phones
Unlimited groups / zones of endpoints as configured by administration
Maximum of 50 endpoint devices per group
Paging between sites supported (Multicast on WAN is required)

30. 60-day Advanced Notification TRIAL
Cisco Systems & Singlewire Paging Solutions Coordinated Support Structure
Customer Support Options
Customer has
Basic Paging
ONLY
Level I & II: Customer contacts Cisco TAC
Level III: Customer contacts Singlewire
60-day Advanced Notification TRIAL
All Levels: Customer contacts Singlewire (no TAC involvement)
Customer has Advanced Notification License
Simple coordinated support structure
Customers use intuitive UI to easily see their ‘status’
Partners/customers engage directly with Singlewire for Advanced Notification support

31. Singlewire Advanced Notification Paging Licensing Options
Advanced Notification Model Options
Perpetual licenses are obtained from SolutionsPlus (maintenance required):
SKUs:
Annual subscription licenses are purchased directly from Singlewire
Price savings for multi-year subscriptions and include upgrades/fixes
SP-INFORMCST-2500=
SP-INFORMACST-1K=
SP-INFORMACST-250=
One Year Subscription
Base Quantity
Annual List Price
250 Endpoints Tier
250
$2,450
1,000 Endpoints Tier
1,000
$8,750
2,500 Endpoints Tier
2,500
$17,500
5,000 Endpoints Tier
5,000
$31,500
Unlimited Endpoints
Unlimited
$49,900
Calculate Prices with Singlewire’s Online Calculator