1. Industry Shipperless & Unregistered Working Group Wednesday 18 th April 2012

2. Agenda  Introduction  Previous minutes/actions  Statistical Information  Overall industry volume’s  Proposed process revisions  Reporting ~ Additional system validations  Data categories ~ Revised allocation  Targeted End-user letter process  Focus on ‘High St’ organisations  MPRN Creation work group  MOD 0410 update  Detailed process mapping exercise  A.O.B.

3. Statistical Information

4. Overall Industry volumes

5. Overall Industry volumes: Age analysis OrphanedLegitimate YearVolume% % Pre 20018955.95%1270.38% 20018305.52%580.17% 20029786.51%4311.29% 20031,57910.51%1,1163.34% 20041,4469.62%1,3313.99% 20051,0667.09%2,1716.51% 20061,1067.36%4,59613.78% 20071,74211.59%7,58522.75% 20081,97113.11%6,47319.42% 20091,58210.53%3,87911.63% 20101,76711.76%5,56216.68% 2011610.40%00% Total15,023100%33,329100%

6. Overall Industry volumes: AQ values SSPLSP ‘Shipper Activity’ 32771 AQ value 5,981,94319,679,212 ‘Orphaned’ 12,2152,808 AQ value 250,571,3651,423,473,835 ‘No activity’ 990209 AQ value 20,575,552147,608,052 ‘Legitimate’ 27,7885,541 AQ value 623,211,7605,437,721,053 Total AQ900,340,6207,028,482,152

7. Top 500 Legitimate pot: AQ breakdown AQNo. of sites 2002 - 2004182,331,44926 200555,388,61618 2006400,172,56937 2007432,481,243128 2008897,144,514104 2009597,833,59773 20101,477,134,274114 201100 Total4,024,486,262500

8. Proposed Process Revisions

9. Change to reporting  Xoserve can directly impact with refined data management  Industry reporting: Additional system validations for all ‘pots’  UKLink  Confirmation rejections  C&D Store  Rejected meter reads  MAM data (where available)  iGT/CSEP data  Rejected ConQuest contacts  Unique sites

10. Data categorisation  Currently complex filtering of data into 8 ‘pots’  Propose that ‘pots’ streamlined into 4  Shipper Activity  <12months old  Legitimately Unregistered: Agree definition  All other sites: Orphaned/Shipperless/No Activity

11. End-user letters  Resurrect process on a trial basis (2 letters then disconnect)  Targeted categories  Initiate with 100 highest AQ’s (validated)  Commence 1 st May 2012  Report findings at next Workgroup (July’12)  Seek consensus as to next steps  Establish Network ‘sign-on’ & contact points for disconnections

12. Focus on… Brand businesses  Potential ‘quick-wins’ with known brands/businesses  Target Bi-monthly to commence in May’12  Commencing with Supermarkets, ie. where Tesco, Aldi etc. contained in address fields  Agree potential staged approach  Provide data to Shippers (All/Potential group account focus)  Xoserve undertake End-user letters to Energy manager?  Provide progress update via Workgroup

13. MPRN creation Work group

14.  Previous minutes/actions  MPRN Creation scenario’s – Review outcomes  MOD 0410 update  Detailed process mapping exercise  A.O.B. Agenda

15. Scenario A Existing MPRN should be used Service laid at same point on the main (Alteration of service, Service replacement & Capacity increase)

16. Scenario B Old service disconnected and new service fitted at a different location in the gas main Existing MPRN should be used and old service isolated

17. Scenario C Old service disconnected and new service fitted at different main. Existing MPRN should be used and old service isolated ECV Removed Service New Service House Gas Main 1 Gas Main 2

18. Scenario D Additional service fitted at different points in same gas main. New MPRN should be created

19. Scenario E 3 New MPRNs should be created Further discussion needed regarding isolation of old service House converted to flats old service removed and additional services fitted at different points in the same gas main

20. Scenario F 3 new MPRNs should be created Address amendment would be required for original MPRN to reflect ‘flat 1’. How should this be actioned? House converted to flats and existing service changed to flat 1 and additional services fitted at different points in the same gas main.

21. Scenrio G New MPRN should be created New service laid at any point on the main (New Development – Could be a plot addess)

22. AOB  Any other business?  Thanks for your attendance…  … your contribution & support