1. The Public Administrations Interoperability puzzle: E-Government transformation workshop – Bucareste 30 May 2013 Margarida Abecasis a EU perspective

2. Click to edit Master title style The quality of public administration at EU, national, regional and local level is a determining element of competitiveness, and an important productivity factor for EU businesses High expectations from the Public Administrations  Public Administration at EU, national, regional and local level strive to provide interoperable, qualitative and sustainable services to their end- users in a secure and transparent way, raising productivity, reducing response time, cutting costs and eliminating corruption.  Modernisation is key! Challenges facing Public Administrations

3. Click to edit Master title style 3 Many steps have been taken already in the last years to modernise PAs: availability of information on-line delivery of some electronic services for various public administration domains, despite of not being completely cross-domain interoperable supporting multi-channel service delivery, e-participation initiatives, some interoperability among Member States on a per sector basis enabling sectorial services at EU level, sectorial semantic normalisation efforts, … Challenges facing Public Administrations

4. Click to edit Master title style 4  Walking the extra mile…. Shifting towards a more interconnected whole of government Develop synergies among institutions and various sectors, enable effective resource utilisation across various public sector agencies, unlock data across sectors Build transparent public services oriented towards citizens and businesses needs with horizontally and vertically interconnected public administrations departments Simplification and optimisation across ministerial boundaries and tailoring workflows to citizens and businesses needs extensive process overhauls across Public Administrations. Challenges facing Public Administrations

5. Click to edit Master title style 5 Sharing data across sectors…. Challenges facing Public Administrations Courtesy from Regional Directorate for Sea Affairs, Azores

6. Click to edit Master title style 6  Sharing data across sectors…. Challenges facing Public Administrations Courtesy from Regional Directorate for Sea Affairs, Azores

7. Click to edit Master title style 7  Streamline cross-sector public services Challenges facing Public Administrations From DELIVERING BETTER QUALITY PUBLIC SERVICES THROUGH LIFE-EVENT PORTALS, Mirko Vintar, Mateja Kunstelj, Anamarija Leben University of Ljubljana, School of Public Administration

8. Click to edit Master title style 8  Working together…. Coping with today’s complexity and pace of changes (social, technological, economic, …) in a context of constrained resources requires integration of diverse insights, experience and expertise, cooperation from different organisations, involving citizens and businesses … Challenges facing Public Administrations

9. Click to edit Master title style 9  Interoperability is the key enabler

10. Click to edit Master title style 10 … and effective electronic cross-border and cross-sector interaction between European public administrations. … share and re- use existing successful Interoperability solutions. …IT systems allow smooth implementation of Community policies and activities. Efficient European public administrations Flexible and interlinked ISA Programme objectives ISA: Interoperability Solutions for Public Administrations

11. Click to edit Master title style 11 Interoperability between Public Administrations: join the pieces of a big puzzle

12. Click to edit Master title style European and national interoperability activities are aligned and complementary Appropriate governance models are in place covering the life span of the PA services and interoperability solutions Public administrations develop services and solutions with interoperability in mind (‘interoperability by design’) Support development and implementation of cross-sector solutions Reusable solutions are described and their conditions of use are fully established Public Administrations have access to base registry data and a catalogue of services Adopt a ‘business case’ approach to new PA services and including to cross-sector services Domain-related specifications are identified and have a sector leader assigned to them Public services building blocks and common infrastructure services are available Regularly map and update the current and future EU interoperability environment IT services and solutions support new policies and are included in legislative proposals Public Sector Information is available in common formats Identify missing cross-sector services and solutions and promote their implementation Disseminate information about currently existing interoperability solutions Assess and develop the means to facilitate the sharing of components of public services

13. Click to edit Master title style 13 Joining the pieces of the puzzle

14. Click to edit Master title style 14 European and national interoperability activities are aligned and complementary Strategic and structuring activities

15. Click to edit Master title style  Digital Agenda: “A key action to promote interoperability between public administrations will be the Commission's adoption of an ambitious European Interoperability Strategy and the European Interoperability Framework to be drawn up under the ISA programme (Interoperability Solutions for European Public Administrations)”  The Commission adopted the Communication “Towards interoperability for European public services” in December 2010: European Interoperability Strategy (EIS) (currently under revision) European Interoperability Framework (EIF)  Member States should : “Apply the European Interoperability Framework at national level by 2013” 15 European Interoperability Strategy (EIF)

16. Click to edit Master title style 16 European and national interoperability activities are aligned and complementary

17. Click to edit Master title style 17 European and national interoperability activities are aligned and complementary European Interoperability Framework (EIF)

18. Click to edit Master title style 18 European and national interoperability activities are aligned and complementary European Interoperability Framework (EIF)

19. Click to edit Master title style  Interoperability and sustainability (technical, operational and financial) over time when operating and delivering a European Public Service  Framework for the governance of interoperability activities across administrative levels. Appropriate governance models are in place covering the life span of the PA services and interoperability solutions 19 EIF: Interoperability governance

20. Click to edit Master title style EIF recommendations for organisational interoperability: European and national interoperability activities are aligned and complementary Appropriate governance models are in place covering the life span of the PA services and interoperability solutions 20 EIF: Organisational Interoperability

21. Click to edit Master title style Whole of Government approach How do EU public administrations cooperate to achieve their mutually agreed goals? How to make public services available, easily identifiable, accessible and user-focused ? How to deliver public services in the most effective manner possible?  need to set up effective governance structures  breaking down organisational silos and aligning business processes and related data exchange across different public administration bodies  delivering IT solutions is not sufficient, but needs to come together with process improvement and change Appropriate governance models are in place covering the life span of the PA services and interoperability solutions 21 EIF: Organisational Interoperability

22. Click to edit Master title style From « Organisational Interoperability in E-government », Herbert Kubicek, Ralph Cimander, Hans Jochen Scholl Governance of public services and e-government Political arena for intergovernmental cooperation Centralisation & integration Planning by permanent or temporary, existing or newly established governmental bodies Federation & standardisation Legitimisation by law or ordinance and/or contractor agreement Shared IT services Directories Conversion of data formats Buffering and routing of messages - Provided by clearing services and other intermediairies - Regulated by Service Level Agreements IOP provisions Implementation Semantic IOP Technical IOP Business process IOP Standards Legal changes EU context Existing systems Organisational changes Wants and needs Public debate Stakeholders Political context Interoperability between Public Administrations: Governance IT governance Organisational model

23. Click to edit Master title style 23 European and national interoperability activities are aligned and complementary European Interoperability Framework (EIF)

24. Click to edit Master title style A Core Vocabulary is a simplified, reusable, and extensible data model that captures the fundamental characteristics of an entity in a context-neutral fashion chaired by DG MARKT (European Business Registry project) Core Business TF: chaired by DG MARKT (European Business Registry project) chaired by EC Joint Research Centre/H6 (INSPIRE Directive) Core Location TF: chaired by EC Joint Research Centre/H6 (INSPIRE Directive) : chaired by EUROJUST Core Person TF: chaired by EUROJUST Eurojust promotes the interoperability in the judicial domain amongst MSs Core Vocabularies Working Group W3C methodology Multi disciplinary working group 67 participants 21 Member States and the US, South Africa and Croatia EU institutions Standardisation bodies External experts/academia Defining semantic specifications: core vocabularies

25. Click to edit Master title style Defining semantic specifications EXPLORE FIND IDENTIFY SELECT OBTAIN With ADMS as a common metadata schema Public administrations Businesses Standardisation bodies Academia FEDERATI ON Asset Description Metadata Schema ADMS Benefits Increase the visibility of semantic standards that already exist Promote reuse of existing solutions Identify areas where alignment and agreements to use compatible specifications are possible and/or necessary

26. Click to edit Master title style 23 May 2012: Endorsement by the ISA Coordination Group Acknowledge and support the achieved results ADMS and the three Core Vocabularies specifications entered the W3C standardization process to become global standards Released under the “ISA Open Metadata License v1.1” https://joinup.ec.europa.eu/category/lic ence/isa-open-metadata-licence-v11 European and national interoperability activities are aligned and complementary Domain-related specifications are identified and have a sector leader assigned to them Defining semantic specifications Public Sector Information is available in common formats

27. Click to edit Master title style Overcome barriers to sharing and re-use of solutions:  Legal (intellectual property, public procurement, mis-use and liability) Common standard clauses European Open data licence  Administrative and financial Cost benefits evaluation Business models Financial support and other incentives  Organisational and communication Description of federated assets Guidelines and templates for implementing agreements Identification of government models Service modalities  Technical and architectural Semantic standards Cartography Reusable solutions are described and their conditions of use are fully established Assess and develop the means to facilitate the sharing of components of public services Appropriate governance models are in place covering the life span of the PA services and interoperability solutions Supporting sharing and re-use of solutions

28. Click to edit Master title style  Interoperability between Public Administrations is the key to face today’s challenges and increase efficiency, transparency and quality of public services.  Cross-sector interoperability is now the main target. Effective cooperation between European Public Administrations at the European, national, regional and local levels will be achieved by developing interoperability and motivating and supporting the sharing and re-use of solutions. Interoperable Public Administrations

29. Click to edit Master title style 29 interoperability is the key… Interoperability solutions for European public administrations ISA a key enabler for Public Administrations to join forces, bring down e-barriers and overcome financial constraints

30. Click to edit Master title style Margarida Abecasis margarida.abecasis@ec.europa.eu

31. Click to edit Master title style Join ISA initiatives at: http://ec.europa.eu/isa/index_en.htm and @Joinup.eu http://goo.gl/eK1EY@SEMICeuhttp://joinup.ec.europa.eu