1. MUSC Health Ambulatory Patient and Family Advisory Council
Wednesday, October 30, 2013
MUSC Health East Cooper

2. Agenda
Introductions: Mikelyn McGinnis Lunch MUSC Health Site Specific Information: Dianne Thesing, Nanci Balassone, Nicole Bernier MUSC Health Strategic Overview: Jeff D’Agostino Patient & Family Advisory Council Purpose Closing Remarks and Next Steps

3. MUSC Health East Cooper DIANNE THESING, OPERATIONS DIRECTOR

4. MUSC Health East Cooper 1600 Midtown Avenue Mt. Pleasant, SC 29464

5. MUSC Health East Cooper
Open since July 2012
Patient- focused & environmentally sensitive facility- LEED Certified
Rooftop healing garden
Projected to have 78,316 visits through 6/30/14
Primary Care, Diagnostic Services, Specialty Care (Orthopaedics, Cardiology, Pulmonary, GI)

6. MUSC Health North Charleston NANCI BALASSONE, OPERATIONS DIRECTOR

7. MUSC Health North Charleston 8992 University Blvd
MUSC Health North Charleston 8992 University Blvd. North Charleston, SC 29406

8. MUSC Health North Charleston
Open since January 2007
Multi-disciplinary medical center
Projected to have 52,680 visits through 6/30/14
Primary Care, Specialty Care (Cardiology, Urology, Dermatology, ENT), and Radiology Services

9. MUSC Health West Ashley NANCI BALASSONE, OPERATIONS DIRECTOR

10. MUSC Health West Ashley 2125 Charlie Hall Blvd. Charleston, SC 29407

11. MUSC Health West Ashley
Open since November 1999
Multi-disciplinary medical center
Projected to have 23,664 visits through 6/30/14
Primary Care, Diagnostic Services, Specialty care services such as Orthopaedics, Rheumatology, and an Infusion Suite

12. Outpatient Clinical Services Main Campus NICOLE BERNIER MANAGER, SERVICE EXCELLENCE

13. Rutledge Tower 135 Rutledge Avenue

14. Rutledge Tower Ambulatory Outpatient Services Adult Services include:
ENT, Internal Medicine, Neurosciences, Orthopaedics, Surgical Services, Transplant
Pediatrics Services include:
Cardiology, Primary Care, Orthopaedics, ENT, GI, Neurosciences, Surgical Services

15. Hollings Cancer Center 86 Jonathan Lucas Street

16. Hollings Cancer Center
Multidisciplinary Specialty Clinics include:
Blood & Lymphatic Cancers
Blood & Bone Marrow Transplant
Brain & Spine Tumors
Breast Cancer Program
Gamma Knife Center
Gastrointestinal Cancers

17. Ashley River Tower (ART) 171 Ashley Avenue

18. Ashley River Tower (ART)
Multidisciplinary Specialty Clinics
Heart and Vascular Center
Cardiology, Cardiothoracic Surgery, Cardiopulmonary Rehabilitation, Vascular Surgery
Digestive Disease Center
GI Medicine & Surgery Clinics

19. Storm Eye Institute 167 Ashley Avenue

20. Storm Eye Institute Adult & Pediatric Ophthalmology Clinics
Services include:
General Eye Care, Cataract Surgery/Lens Implants, Glaucoma Services, Laser Vision Correction

21. Women’s Health Services
Multidisciplinary Clinics & Services
Family Planning
Gynecology
Female Pelvic Medicine
Low & High Risk Pregnancy
Fertility
Reconstructive Surgery
Gynecologic Cancer

22. MUSC health strategic overview Jeff D'Agostino

23. MUSC Health Mission
The mission of MUSC Health System is to provide excellence in patient care, teaching and research in an environment that is respectful of others, adaptive to change, and accountable for outcomes.

24. MUSC Health Vision
MUSC will be nationally recognized as a premier academic medical center.

25. MUSC Health Enterprise Goals

26. MUSC Health Strategic Vision
Patient & Family Advisory Council
Aligns with our mission, vision, goals
Integration
CG CAHPS/Patient Satisfaction
Patient Advocates
Strategic vision of the council- we have established a council because this aligns with our mission, vision, and goals
This supports our goal of integration- specifically ambulatory operations
Their involvement will aid in the success of our CG CAHPS results/patient satisfaction scores
Really see this council/these members as patient advocates

27. MUSC Health Ambulatory Patient & Family Advisory Council MIKELYN MCGINNIS, BUSINESS DEVELOPMENT & OPERATIONS MANAGER

28. What is a Patient and Family Advisory Council?
A partnership between patients, caregivers, and the MUSC Health Team, dedicated to advancing comprehensive and compassionate patient-centered health care to the communities we serve.

29. ENHANCE THE PATIENT EXPERIENCE
Purpose
Information Exchange
Community Connectivity
Patient Advocate
Collaborating on solutions
ADD a picture for community connectivity
ENHANCE THE PATIENT EXPERIENCE

30. Medical Center Patient-Family Council- inpatient council (Danielle Scheurer)
Integration (our goal)
End of the year celebration of all system council members (Children’s Hospital, Medical Center, and MUSC Health)

31. Listen to and honor patient and family perspectives & choices
Guiding Principles
Sharing of Information
Dignity & Respect
Collaboration
Participation
Information is exchanged in unbiased ways that are affirming and useful
Listen to and honor patient and family perspectives & choices
Collaborate in policy and program development, implementation, and evaluation; in facility design and the delivery of care.
Patients and family members are encouraged and supported to participate and to be responsible in their care.

32. MUSC Health Ambulatory Patient and Family Advisory Council Leadership Structure
Clinical Leadership Council
(CEO’s, CFO’s, and CMO’s of MUHA, COM, & MUSCP)
Ambulatory Oversight Committee
(Senior Leadership, Service Line Administrators, Operations Directors, and Physicians)
MUSC Health Ambulatory Patient & Family Advisory Council

33. Council Responsibilities
Identify & articulate the patient perspective with regard to improving the patient experience
Provide the patient’s perspective in development of creative solutions about how to improve the patient experience
Act as sounding board for MUSC Physicians Leadership as related to new initiatives and/or services

34. Closing Remarks and Next Steps

35. To-Do’s Determine: PFAC Facilitator Frequency of meetings
Time of meetings
Topics of interests

36. Resources Website Email Address PFAC Liaison www.musc.edu/pfac
PFAC Liaison
Mikelyn McGinnis
Kathryn Roberts