1. http://doi.di.dk/SiteCollectionDocu ments/Tim%20Marsh.pptx

2. Slide 2 The Person & Behaviour in Safety Culture for Task Force Zero March 2011 Dr Tim Marsh, C.Psychol. CFIOSH; SFIIRSM

3. Slide 3 Safety Culture … Safety Culture

4. Slide 4 Safety Culture … Safety Culture

5. Slide 5 Safety Culture …

6. Slide 6 Context

7. Slide 7 One in 100,000 ? …

8. Slide 8 Three items from a measure in a pallet factory Item 3: Employees should not take short cuts between work benches Item 5: Air powered tools should be placed in holsters Item 8: Employees are not bombing objects Items can combine

9. Slide 9 A Tragic Example…

10. Slide 10 A Tragic Example…

11. Slide 11 Please stand and waggle your feet clockwise …

12. Slide 12 Please waggle your feet clockwise … and draw a six with your finger

13. Slide 13 The phenomenal power of the human mind I cdnuolt blveiee taht I cluod aulaclty uesdnatnrd waht I was rdanieg.The phaonmneal pweor of the hmuan mnid! Aoccdrnig to a rscheearch at Cmabrigde Uinervtisy, it deosn't mttaer inwaht oredr the ltteers in a wrod are, the olny iprmoatnt tihng is taht the frist and lsat ltteer be in the rghit pclae. The rset can be a taotl mses and you can sitll raed it wouthit a porbelm. Tihs is bcuseae the huamn mnid deos not raed ervey lteter by istlef, but the wrod as a wlohe. Amzanig huh? And you awlyas thought slpeling was ipmorantt?!

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15. Slide 15 Please all stand …

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17. Slide 17 Safety Culture …

18. Slide 18 Individual or Optimising/ Situational? Pro-actively ask “… anything slow, uncomfortable or inconvenient about doing the job safely? …”

19. Slide 19 A Subtle Nudge …

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21. Slide 21 Buts, Eyes … and Praise and 1 in 10

22. Slide 22 Human Failure: (Just Culture) Unsafe Act Violation Error SlipRuleKnowledgeIndividualSituationalOptimising

23. Slide 23 Safety Culture …

24. Slide 24 Individual or Optimising/ Situational? Pro-actively ask “… anything slow, uncomfortable or inconvenient about doing the job safely? …”

25. Slide 25 Enhancing Safe Behaviours Model YES NO YES Excellent Planning & Risk Management ‘Through effective, structured planning, I managed risks proactively through appropriate controls’ Effective Sharing of Lessons Learnt ‘I ensured that the learning points from my experience were shared with others’ Exemplary Behaviour ‘I was involved in doing something exemplary that contributed to HSSE success’ EVENT Expected Behaviour ‘I performed as expected following all the rules, guidance and good practice’ Intervention ‘I intervened to prevent an unsafe act or reported a hazardous condition’ Creating a safer work environment ‘I contributed to creating the right culture in my team to improve our safety performance locally’ Slips & Lapses ‘I didn’t realise what had happened’ Mistakes ‘I didn’t expect that to happen’ Unintended Outcome ‘I was not aware of the rule; the rule was not clear or well understood’ Situational ‘I cannot complete the task if I follow the rules, but I did the task anyway’ Organisational Gain ‘It was better for the organisation to do it that way’ Personal Gain ‘It was better or easier for me to do it that way’ HUMAN ERROR VIOLATION Routine – One off Event or Repeat; Individual Behaviour or Common Behaviour Routine – One off event or Repeat – Individual or Common NO Reckless/Intentional ‘I neither thought nor cared about the consequences’ NO Behaviour That Meets or Exceeds Expectation Behaviour That Falls Below Expectation Was the action, event, behaviour as planned or intended? Was the action, event, behaviour believed to be in conformance with existing rules or procedures? Did the individual believe that they were acting in the appropriate manner? The action, event or behaviour could not be done in accordance to established procedures, but it was done anyway The individual believed the action, event or behaviour was for the good of the company The individual believed that the action, event, behaviour was for their personal gain or benefit The individual meant to do it that way with little or no regard for the consequences ENCOURAGEMENTRECOGNITION REWARD COACHING/TRAINING DISCIPLINARY PROCEDURES Increasing HSE Cultural Maturity

26. Slide 26 Who, What & Why X How Value Outcome X - Heinrich - Break the Chain - Just Culture - Model Safe Behaviour - Challenge - Behavioural Analysis - Communication - Delegation - Facilitate BBS - Ice Breaking - Assertion - Presentation Skills - ABC Analysis - Five Whys - Coaching - Clever Psychology - Praise - Person? -Taught by Organisation Vroom

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29. Slide 29 Thank You from Ryder Marsh (Safety) Ltd