1. SINGLE POINT OF ENQUIRY An Advice and Enquiry service for suppliers to the Scottish public sector

2. Single Point of Enquiry McLelland Recommendation 12.5 Suppliers need to have a single point of enquiry within Scotland to which they can address concerns and obtain clarification of decisions and procedure related to public procurement. There should be a designated point of appeal positioned within the Scottish Executive and authorised to address this need….

3. Single Point of Enquiry What is it not? Not a formal remedy - Courts or EU Not appeal or arbitration on disputes

4. Single Point of Enquiry What is it? Advice Issues Confidential & Impartial Focus on improvement Working with Centres of Expertise Procurement authorities

5. Single Point of Enquiry Ministerial support (PPRB) Business Org support Procurement authorities support Centres of Expertise support Supplier support *

6. Single Point of Enquiry Regular approaches for advice on process 35 cases with SPoE direct involvement All public sectors – large/small suppliers

7. SPoE cases arise from various sources Direct from Suppliers From Business Orgs Approaches to Ministers Legal firms

8. How does SPoE operate? Assess enquiry Buyer/supplier contact* Submit issues to SPoE SPoE contact with CoE/Buyer Broker resolution

9. Main issues raised Approved supplier lists Contract award criteria and procedures Proportionality and complexity of tenders Communication and feedback Retendering supply profiles

10. Outcomes Communication/feedback established Process clarified Process modified Contract retendered

11. SPoE report to be published on SPD website Further information: scotland.gov.uk/Toics/Government/Procurement How do I contact SPoE ? spoeprocurement@scotland.gsi.gov.uk Remedies consultation http://www.scotland.gov.uk/Publications/2009/06/030 95738/0