1. Library and Learning Services

2. Avoiding relegation: keeping your library in the Premier League

3. Library and Learning Services Keeping your library in the Premier League

4. Library and Learning Services We are… Kathryn Hordon Lynne Styles Jan Storey

5. Library and Learning Services Why are league tables important to the University?

6. Library and Learning Services League Table Points  NSS Results  Drop-out rates  Degree results  Entry qualifications  Research Assessment (RAE)  Staff/Student ratios  Library / IT spend

7. Library and Learning Services What keeps Library & Learning Services in the Premier League?

8. Library and Learning Services £2.3 million expenditure on learning resources

9. Library and Learning Services Opening Hours 24x7

10. Library and Learning Services NORA – direct access to quality information

11. Library and Learning Services Flexible and social learning spaces

12. Library and Learning Services Flexible and social learning spaces

13. Library and Learning Services Learner Support - when, where and how you need it -

14. Library and Learning Services Learner Support - when, where and how you need it -  City Campus Library, Floor 1 enquiry desk  Coach Lane Library, Ground Floor enquiry desk  Law Practice Collection, Floor 1 of CCE1  Language Resources Centre, Squires workshop 101  Pandon Basement Open Access Area

15. Library and Learning Services Learner Support - when, where and how you need it -

16. Library and Learning Services Skills for Lifelong Learning

17. Library and Learning Services Skills for Lifelong Learning  Library & IT Induction  Study skills training  Subject information skills training  Skills programme drop-in  Information Specialists 1 – to - 1

18. Library and Learning Services

19. Please select a Team. 1.Library FC 2.NORA Academicals 3.Ask4help United 4.Learning Cafe Rovers 5.Learning Zone Wanderers

20. Library and Learning Services What is the name given to fans of Newcastle United 1.Eagles 2.Sparrows 3.Magpies 4.Robins 5.Falcons

21. Library and Learning Services What can you do at City Campus and Coach Lane libraries ? 1.Eat 2.Drink 3.Talk 4.Study 5.Listen to music 6.All of the above 7.2 and 4 only 8.3 and 4 only

22. Library and Learning Services How many enquiries did the Library deal with in October 2008 ? 1.3,645 2.10,564 3.14,798 4.5,690

23. Library and Learning Services What is our skills training programme called ? 1.Skills 4U 2.Skills Plus 3.Study Skills Plus 4.Study4Skills

24. Library and Learning Services How many library and IT induction sessions have we delivered since the start of this academic year ? 1.391 2.245 3.307 4.158

25. Library and Learning Services Team Scores 50Learning Zone Wanderers 45Learning Cafe Rovers 35Ask4help United 25Library FC 25NORA Academicals

26. Library and Learning Services TIE BREAK

27. Library and Learning Services Library Quiz Tie-break At what time of day is the use of NORA the highest ? (Give your answer to the nearest hour )

28. Library and Learning Services

29. Avoiding relegation!!

30. Library and Learning Services We need you!

31. Library and Learning Services Our intelligence sources…..  Library User Satisfaction Survey  National Student Survey (NSS)  Post-graduate Research Experience Survey (PRES)  Your View Counts

32. Library and Learning Services You can make your voice heard!  Library Users Panel  Programme committees  Comments and Suggestions  User satisfaction surveys  Other surveys and focus groups  Email ask4help

33. Library and Learning Services Surveys and focus groups  Basement Learning Café  Opening hours  Skills Plus

34. Library and Learning Services

37. You also said…  Can we borrow more books?  Location of photocopiers  The Library is too hot / too cold  Can we work together in groups?  More refreshments

38. Library and Learning Services

39. What next?

40. Library and Learning Services

41. Thank You Kathryn Hordon Lynne Styles Jan Storey e-mail: ask4help@northumbria.ac.uk