1. ‘Don’t We Scrub Up Well?’ Julie Simpson & Kevin Harris

2. Sheffield International Venues Domestic Services Structure Domestic Services Manager – corporate role 8 Assistant Domestic Services Managers - based at venues 17 Venue Teams with 8 Working Supervisors Flying Mops & Domestic Assistants

3. Ponds Forge International Sports Centre Ponds Forge – Domestic Services 1 Assistant Domestic Service Manager 3 x Supervisors – Day & Night 14 Full Time Equivalent – full and part time Facilities Olympic size pool Diving pool Leisure pool Fitness Unlimited Gym- 150 stations and 3 studios Sports Hall Conference and Banqueting Facilities Usage Visitors per month - 12,000 swims 6,400 classes 1,100 lessons 1.3 million visitors >400 events per year 5,000 gym members Events e.g. FINA World Diving Series British Swimming national events programme London 2012 training camps UK School Games Sheffield Business Awards FLAME Awards Dinner 2012 Home to GB Divers

4. Tasks Rotas – standard but flexible e.g. events Rotas – standard but flexible e.g. events ‘Flying mops’ – on call flexibility ‘Flying mops’ – on call flexibility Team approach –venue & company Team approach –venue & company Cleaning schedules per venue Cleaning schedules per venue Daily tasks linked to training modules Daily tasks linked to training modules

5. Schedules

6. Training In-house programme – planning and delivery In-house programme – planning and delivery External training External training e.g. NVQ, City & Guilds Cleaning Science, Access Equipment Licensing, Ladder Traininge.g. NVQ, City & Guilds Cleaning Science, Access Equipment Licensing, Ladder Training Personal training records Personal training records

7. Standards British Institute of Cleaning Science (BICS) British Institute of Cleaning Science (BICS) Each task has specified standard; detailed in manual and covered in training Each task has specified standard; detailed in manual and covered in training Standards checks Standards checks

8. Review Ongoing system review Ongoing system review As a response to customer feedback As a response to customer feedback Action points in the SIAP - Service Improvement Action Plan (Quest Action Plan) Action points in the SIAP - Service Improvement Action Plan (Quest Action Plan) Part of post event debrief Part of post event debrief Annual budget setting – review staff levels, task frequency, contractor requirements Annual budget setting – review staff levels, task frequency, contractor requirements

9. Budget Set annually; performance and forecast reviewed monthly Set annually; performance and forecast reviewed monthly Corporate supply agreements Corporate supply agreements Contracted services in house e.g. window cleaning Contracted services in house e.g. window cleaning Corporate waste management Corporate waste management

10. Environment Cleaning technologyCleaning technology Ionized waterIonized water De-ionized waterDe-ionized water Enzyme productsEnzyme products Concentrate chemicalsConcentrate chemicals

11. General and Co-Mingled Waste General and Co-Mingled Waste Waste Diverted to Recycling

12. Our Team

14. Summary  Significant resource & commitment  Great results & customer feedback  Well maintained, good looking buildings Thank you!