1. MTAC WG 114 MTAC Workgroup 114 Service Standards and Measurements for Market-Dominant Products February 21, 2007

2. MTAC WG 114 Main Workgroup –Plan to meet once every 4-6 weeks (full workgroup) –Meetings to include speakers/topics that pertain to all subgroups –Subgroup co-chairs to give update Subgroups –Meet as needed (telecon or in-person, location flexible) –Speakers/topics to be product-specific –Meeting notes to be available to full workgroup Workgroup Process

3. MTAC WG 114 Issue Statement: –The Postal Accountability and Enhancement Act (P.L. 109-435) requires the Postal Service to establish a set of service standards and a system of objective performance measurements for market dominant products. The proposed work group will be tasked with working in consultation with the Postal Regulatory Commission to meet the requirements of the law. Workgroup Mission

4. MTAC WG 114 Desired Results: –The workgroup will develop recommendations on service standards and potential measurement systems that effectively measure the service performance at the lowest combined costs to both the USPS and industry. Market-dominant products include: " First-Class Mail " Periodical mail " Standard mail " Single-Piece Package Services Targeted Completion Date: –September 20, 2007 Workgroup Mission

5. MTAC WG 114 Main Workgroup 4 Subgroups: –First-Class Mail (includes FCM parcels) –Periodicals –Standard Mail (letters and flats, BPM flats) –Packages (Single piece Parcel Post, Bound Printed Matter parcels, Library Mail, Media Mail, Standard Mail parcels) Workgroup Structure

6. MTAC WG 114 Main Workgroup –Jeffery Lewis, USPS Manager Pricing & Policy (202-268-4757, jeffery.w.lewis@usps.gov) –Kathy Siviter, President, PCSi (PostCom) (703-237-1740, kathys@postalconsulting.com) Workgroup Co-Chairs

7. MTAC WG 114 First-Class Mail (includes FCM parcels) –Chris Oronzio, Manager, Processing Center Operations, USPS (phone, chris.r.oronzio@usps.gov) –Jody Berenblatt, Senior VP, Postal Strategy, Bank of America (646-366-4425, jody.berenblatt@ bankofamerica.com) Periodicals –Jo Ann Miller, Mgr., Integration & Support, Global Business, USPS (202-268-3869, joann.m.miller@ usps.gov) –Dennis Farley, Senior Manager Distribution, ESPN The Magazine (212-515-1240, Dennis.Farley@espn3.com) Subgroup Co-Chairs

8. MTAC WG 114 Standard Mail (letters and flats, BPM flats) –Tom Foti, Manager, Integration and Planning, Product Development, USPS (202-268-7707, thomas.j.foti@usps.gov) –Kimberly Ryan, Director of Marketing Services, L. L. Bean (207-552-2512, kryan@llbean.com) –Wanda Senne, National Director of Postal Development, World Marketing (770-431-2591, wsenne@worldmarkinc.com) Subgroup Co-Chairs

9. MTAC WG 114 Packages (Single piece Parcel Post, Bound Printed Matter parcels, Library Mail, Media Mail, Standard Mail parcels) –John Gullo, Manager, Product Development, Package Service, USPS (202-268-8057, john.f.gullo@usps.gov) –Pete Grottini, Director, Postal Affairs, Bookspan/YES Solutions (717-795-1216, peter.grottini@ YESSolutions.com) Subgroup Co-Chairs

10. MTAC WG 114 Active Participation is Expected !!! –All workgroup/subgroup participants are expected to contribute –Representatives of larger constituencies expected to gather input from that constituency (e.g., association reps, service providers, etc.) –Homework is likely !!! Authorized Observers –Government Accounting Office (GAO) –Postal Regulatory Commission (PRC) Workgroup Participation

11. MTAC WG 114 Roster is circulating Make sure your information is correct and complete If you are listed on the wrong subgroup, please note on roster OR, contact Kathy Siviter for roster info changes Workgroup Roster

12. MTAC WG 114 Main Workgroup: Mid-April (April 11, 12 or 13) 4 Subgroups: –First-Class Mail: March 6 or 12 in Washington DC (TBD) –Periodicals: Wed., February 28, 9:00 a.m. - 4:00 p.m., New York City –Standard Mail: Wed. March 14, 9:00 a.m. - 3:00 p.m. EST, USPS hq Room 11228 –Packages: March 1 or 2 telecon; first in-person meeting date TBD Future Meeting Dates

13. MTAC WG 114 Introductions Set Next Meeting Date (if not already set) Ensure that necessary constituencies are represented Discuss first meeting agenda Designate a competent note-taker for meetings Subgroups to work at product-specific level Review pertinent work done by past MTAC workgroups (don’t re-invent the wheel) Subgroups Break Out

14. MTAC WG 114 Preliminary Focus: Service Standards –Review existing USPS service standards –Do they meet customer needs? If not, why not? What do customers want in terms of service standards for that product grouping? –How should products be grouped in terms of service standards? –Keep in mind that service measurement data can provide product-specific break outs within product groupings –Remember: USPS’ goal will be to meet these standards, and if doing so will be costly… Subgroups Break Out (cont’d)

15. MTAC WG 114 MTAC Workgroup 114 Thanks for your Participation!