1. Collaboration- 1 © Minder Chen, 2003-2011 Collaboration Tools Dr. Minder Chen Associate Professor of MIS CSU Channel Islands

2. Collaboration- 2 © Minder Chen, 2003-2011 LO: Learning Objectives Understand the needs and challenges of teamwork/collaboration Study different categories of IT that can be used to make teamwork more effective. In class exercises using TeamSpirits –http://mvscenter.net/ebshttp://mvscenter.net/ebs –Explaining the design principles –Exercise: »*Information sharing »Major problems in teamwork »Evaluate the problems »*Solutions to one of the major problem »*Rate these solutions »*Using multi-criteria evaluation tools »*Evaluate TeamSpiritz for collaborative learning

3. Collaboration- 3 © Minder Chen, 2003-2011 Information Systems Triad Operational Database Data Warehouse Enterprise Workflow OLTP BI DSS EIS Data Information Knowledge Collaboration/Messaging Systems Workgroup Workflow Business Process Workflow OLAP

4. Collaboration- 4 © Minder Chen, 2003-2011 A New Model for Workgroup Across Geography Across Geography On the Road On the Road Across Disciplines Across Disciplines Between Companies Between Companies Between Departments Between Departments Critical Business Processes

5. Collaboration- 5 © Minder Chen, 2003-2011 Teams, Partnerships, and Alliances Collaboration system – supports the work of teams by facilitating the sharing and flow of information B2B Server/ E-commerce

6. Collaboration- 6 © Minder Chen, 2003-2011 Collaboration Systems Collaboration solves specific business tasks such as telecommuting, online meetings, deploying applications, and remote project and sales management Collaboration system – an IT-based set of tools that supports the work of teams by facilitating the sharing and flow of information

7. Collaboration- 7 © Minder Chen, 2003-2011 Colocated Teams vs. Virtual Team Jessica Lipnack and Jeffrey Stamps, Virtual Teams: People Working Across Boundaries with Technology, Wiley, 2 nd ed., 2000 http://www.netage.com/pub/books/VirtualTeams2.html

8. Collaboration- 8 © Minder Chen, 2003-2011 I Work Next To You. We Should Talk Sometime. http://thedx.druckerinstitute.com/2012/05/we-should-talk-sometime/

9. Collaboration- 9 © Minder Chen, 2003-2011 Teamwork & Groupware Same Time (Synchronous) Same Time (Synchronous) Different Time (Asynchronous)) Different Time (Asynchronous)) Multi-media presentation systems Key-pad based voting tools Facilitated meetings using a PC Networked PCs based GDSS Project/team rooms Shared offices Screen sharing Audio/video conferencing: Skype Web-based desktop conferencing: WebEx Instant messaging: Skype E-mail CMS: wiki, Google Docs Discussion forum Workflow Different Place (Virtual Team) Different Place (Virtual Team) Same Place (Colocated) Same Place (Colocated) CMS: Content management system

10. Collaboration- 10 © Minder Chen, 2003-2011 Videoconferencing Videoconference - a set of interactive telecommunication technologies that allow two or more locations to interact via two-way video and audio transmissions simultaneously. Example: –PictureTel from Polycom –http://www.polycom.com/index.htmlhttp://www.polycom.com/index.html

11. Collaboration- 11 © Minder Chen, 2003-2011 Web Conferencing Web conferencing - blends audio, video, and document-sharing technologies to create virtual meeting rooms where people “gather” at a password-protected Web site. Example: Skype http://www.skype.com/intl/en- us/features/allfeatures/video-call/

12. Collaboration- 12 © Minder Chen, 2003-2011 High Degree of Telepresence http://www.telepresencecatalog.com/cisco-telepresence-cts-3000-2/

13. Collaboration- 13 © Minder Chen, 2003-2011 Cisco employees in New York, left, and San Jose, Calif., on screen, meeting via Telepresence. Cisco’s 3000 model sells for $299,000. “Double that to $600,000 when you add a similar system at a remote location.

14. Collaboration- 14 © Minder Chen, 2003-2011 References TeamSpirits: http://mvscenter.net/ebs WebEx from Cisco –http://www.webex.com/go/us_quick_tourhttp://www.webex.com/go/us_quick_tour Cisco TelePresence IBM Lotus Notes Microsoft SharePoint –http://sharepoint.microsoft.com/en-us/Pages/Videos.aspx?VideoID=1http://sharepoint.microsoft.com/en-us/Pages/Videos.aspx?VideoID=1 –http://technet.microsoft.com/en-us/virtuallabs/bb512933http://technet.microsoft.com/en-us/virtuallabs/bb512933 Office 360: http://office365.microsoft.com/en-US/online-services.aspx#http://office365.microsoft.com/en-US/online-services.aspx# Google Docs, Video: http://www.youtube.com/watch?v=6_hJ3R8jEZMhttp://www.youtube.com/watch?v=6_hJ3R8jEZM Forrester Enterprise Social Networking (Video) –http://www.cisco.com/web/solutions/collaboration/forrester-cis- 108588.html 21:00 minutes (count down)http://www.cisco.com/web/solutions/collaboration/forrester-cis- 108588.html Social Networking in the Enterprise: Benefits and Inhibitors –https://www.cisco.com/web/offer/gist_ty2_asset/SocMednInhib/SocNW_En_TLP.pdfhttps://www.cisco.com/web/offer/gist_ty2_asset/SocMednInhib/SocNW_En_TLP.pdf

15. Collaboration- 15 © Minder Chen, 2003-2011 What is Groupware/Collaboration system? Groupware has been used to describe from e-mail to work-flow-automation software. Definition: Systems that integrate computers and communications systems to implement group techniques to support communication, coordination, and decision making via structuring the processes and contents of teamwork. Alias:  Collaboration Technologies  Computer-support cooperative work (CSCW)  Group decision support systems (GDSS)  Computer-mediated communication systems  Workgroup computing

16. Collaboration- 16 © Minder Chen, 2003-2011 Decision Information Center (1 st Generation) Source: http://www.groupsystems.comhttp://www.groupsystems.com http://www.cmi.arizona.edu/

17. Collaboration- 17 © Minder Chen, 2003-2011 University of Arizona (2 nd Generation)

18. Collaboration- 18 © Minder Chen, 2003-2011 Facilitated Meetings Source: Adapted from http://www.grove.com/wkshp/wkshp.html Agenda Outcomes Roles Participants Facilitator Rules Scribe (Technographer) Public displays served as group or organizational memory

19. Collaboration- 19 © Minder Chen, 2003-2011 Managing Meetings as a Problem-Solving Process A meeting Agenda item 1 Agenda Item 2 Agenda Item 3 … A problem solving process Problem-solving activity or task 1 Problem-solving activity or task 2 Problem-solving activity or task 3 … Meeting Roles Facilitator: Design, set up, and monitor the meeting Participant: Participate in a meeting

20. Collaboration- 20 © Minder Chen, 2003-2011 Generic Problem-Solving Process and TeamSpirit Share information Discussion forum Structured brainstorming Brainstorming Idea consolidation Rate alternative Rank alternatives Select alternatives Multicriteria evaluation Idea generation Idea Organization Alternative Evaluation TeamSpirit Toolbox DivergentThinking ConvergentThinking Group Tool Classification TeamSpirit is a Web-based group decision support system / creative group problem solving system. Every user can create and facilitate meetings.

21. Collaboration- 21 © Minder Chen, 2003-2011 Problem-Solving Life Cycle Idea generation Idea Organization Alternative Evaluation Generic Problem Solving Process Identify problems or opportunities Create/design solutions or systems Implement solutions or systems Idea generation Idea Organization Alternative Evaluation Idea generation Idea Organization Alternative Evaluation Problem-Solving Life Cycle Iteration

22. Collaboration- 22 © Minder Chen, 2003-2011 Team Repository Users Meetings Meeting Rosters Agendas Activity Items & Item Types Team Repository Users Meetings Meeting Rosters Agendas Activity Items & Item Types Group Toolkit Group Toolkit Group Problem Solving Process Manager Meeting Listing Roster Listing Agenda Execution Meeting Setup Roster Setup Agenda Setup Group Problem Solving Process Manager Meeting Listing Roster Listing Agenda Execution Meeting Setup Roster Setup Agenda Setup User Authentication and Registration Join Meetings Manage Meetings Participation Version Facilitation Version Internet / Intranet Facilitators Participants TS Idea generation Idea consolidation Idea evaluation

23. Collaboration- 23 © Minder Chen, 2003-2011 Team Performance Model http://robertmcneil.com/storage/drexler_sibbet.jpg