1. English for emails English for emails I. Enríquez, PhD ; E. Garbey ,MA
English Language TV students
English for s

2. stepclarkjr@hotmail.com English contest dianagr@infomed.sld.cu
English contest

3. Make a cross to represent how much you agree or disagree
1.- You need the same language skills to write an as you do to write a letter.
2.- if you can speak English well, you can write good s.
3.- Accuracy is still very important when writing s.
4.- If you need an answer straight away, it is better to use the phone than to send an .

4. Just a brief message to tell u we arrived safe and sound.
Safe & sound
Safe & sound
Hello
Just a brief message to tell u we arrived safe and sound.
Love, Dorothy

5. Match the words on the left with the Spanish definitions on the right.
1. Attachment
2. Deleted items
3. Drafts
4. Forward
5. Inbox
6. Outbox
7. Reply
8. Send/receive
9. Sent items
10. Subject
a. Asunto
b. Enviar/Recibir
c. Respuesta
d. Elementos enviados
e. Enviar a
f. Elementos Borrados
g. Ficha de Salida
h. Borrador
i. Ficha de Entrada
j. Anexo

6. Hints on writing
Subject line: It is short and gives information about the content of the message.
Opening sentence: To explain the reason why you are writing.
Formal: I'm writing to…
Friendly and informal: Just a quick note to
An advantage of s is that they are quick and direct. Most s have the following structure:

7. Hints on writing
Salutation: It can be formal or informal.
Formal: Dear Mr, Mrs, Ms…
Less formal: Dear Larry
Informal: Hi/Hello Mary ( or just the name)
Very informal: No salutation
Main text or body: usually brief to explain the details of the message.
Very often s-especially those from English speakers - can contain a lot of acronyms and abbreviations.

8. Hints on writing
Conclusion: To tell the reader what kind of response, if any, you expect.
Friendly ending, can be used in formal and informal s: Looking forward to your reply.
Informal ending to indicate a reply is necessary: Hope to hear from you soon.

9. Hints on writing
Close: Like the salutation, this can be formal or vey informal.
Very formal: Yours sincerely
Formal and informal (very commonly used): Regards/Best wishes
Friendly, informal: Bye/All the Best/Best
When writing to close colleagues: Name only (or initials)

10. Some useful and commonly used acronyms and abbreviations.
& + : and/plus
am: in the morning
appt: appointment
asap: as soon as possible
at the mo: at the moment
eg: for example
ie: in other words

11. E-Mail abbreviations pls: please pm: in the afternoon
Re: regarding/about
wk: week
yr: year/your
Thx: thanks.
Tia: Thanks in advance
FAQ: Frequently asked questions
CU: See you
FYI: For your information

12. E-Mail abbreviations Rgds: Regards BTW: By the way Info: Information.
Fwd: Forward, which means that you send the same to another colleague.
2: To
U: You
RU: Are you
REQ: Request, when you want someone to do something for you.
ATB: You write this as a close, to wish someone well.

13. Exercises

14. to answer, to ask, to get in touch with,
Match the vocabulary used in formal s with the less formal vocabulary below.
to answer, to ask, to get in touch with,
to help, to need, OK, to put off,
to be sorry, to set up, to tell

15. 1. convenient = _____
2. assistance = _____
3. to inform = _____
4. to reply = _____
5. to regret = _____
6. to contact = _____
7. to postpone = _____
8. to arrange = _____
9. to enquire = _____
10. to require = _____

16. 1. convenient = ok
2. assistance = help
3. to inform = to tell
4. to reply = to answer
5. to regret = to be sorry
6. to contact = to get in touch with
7. to postpone = to put off
8. to arrange = to set up
9. to enquire = to ask
10. to require = to need

17. Complete the email with words from the list.
1. convenient
2. to inform
3. to reply
4. to contact
5. to postpone
6. to arrange
7. to enquire
8. to require

18. Dear Mr. Davis
I'm writing to ____about your products. Our company has diversified . Apart from what we've traded, we now ___ products for the golfers. Could we ___ a meeting with your sales reps to ____us about your products? Next week would be ____for us. Please ____ my assistant, directly.
Best regards,
Zed Holland

19. Dear Mr Davis
I'm writing to enquire about your products. Our company has diversified . Apart from what we've traded, we now require products for the golfers. Could we arrange a meeting with your sales reps to inform us about your products? Next week would be convenient for us. Please contact my assistant, directly.
Best regards,
Zed Holland

20. Complete the table with the phrases below
a. I am sending you …, b. if you need any help,
c. Please answer ASAP, d. Can you help?
More Formal
Would you be able to help…?
Do not hesitate if you require further assistance
I'd appreciate a reply asap.
I am pleased to send…
Less Formal

21. Complete the table with the phrases below
a. I am sending you …, b. if you need any help,
c. Please answer ASAP, d. Can you help?
More Formal
Would you be able to help…?
Do not hesitate if you require further assistance
I'd appreciate a reply asap.
I am pleased to send…
Less Formal
1 - d
2- b
3 - c
4 - a

22. Unscramble the words below and use them to complete the gaps
*snde *antttmahce *apsa * eqyuirn *rqtseue
Please answer _______________
Please send the price list in the _______
Your _____ is being processed.
Can you ______ me …?
Thank you for your _____

23. Unscramble the words below and use them to complete the gaps
*send *attachment *asap * enquiry *request
Please answer asap
Please send the price list in the
attachment
3. Your request is being processed.
4. Can you send me …?
5. Thank you for your enquiry.

24. Read the email below and: - find informal language - write the words the abbreviations stand for

25. Hi Mark!
I'm coming over to Brighton 4 a
conference in 2 wks & was
wondering if U could sort out
somewhere for me to stay? I don't
have much information about hotels.
Can you help me pls?
Reply ASAP
Best wishes
Frank

26. Hi Mark!
I'm coming over to Brighton for a
conference in two weeks and I was
wondering if you could sort out
somewhere for me to stay? I do not
have much information about hotels.
Can you help me please?
Reply as soon as possible.
Best wishes,
Frank

27. stepclarkjr@hotmail.com homework
Write an . Use the content learned
homework

28. Use the notes below to write an email to a client to set up a meeting.
Sat
Second meeting to finalize terms and conditions next week
Three possible times:
Tuesday 15/4 9 a.m.
Wednesday 16/4 any time
Thursday 17/4 afternoon any time
Need information on the conference schedules (booking ends tomorrow noon)

29. Now look at the client's diary and write a response.
Monday:
Tuesday: Meeting the executive board
9-11 am
Wednesday: Visiting convention center all day
Thursday: Meeting colleagues am
Friday:
Saturday:
Sunday: Camping with family and friends

30. Summary The lesson dealt with the language used for
writing s , and
some of the common abbreviations and acronyms in s