1. © Vera Castleman Electronic Communication Grade 10

2. Types of Electronic Communication Very few people use “snail mail” Most use E-mail Posting messages on a social network Chatting to friends on a social network Instant messaging etc.

3. Hardware and software Hardware: A computer, a Tablet or a cell phone Software: A web browser and e-mail software

4. E-mail E-mail is electronic mail. You can attach text, photographs, drawings, videos and sound to an e- mail. What do you need? Your Address Composing e-mails E-mail subjects Responding to an e-mail Attachments Software features

5. You need… To register with an ISP or Register with an Internet site that offers free e-mail addresses. A password to access your e-mail.

6. Your Address xxxx(vera)  a unique name that you will be allocated on registering for e-mail yyyy(dlcbcats.co.za)  the address of your ISP or domain @Separates the two coCompany zaZuid Afrika You will be given a unique address with the following format xxxx@yyyy(e.g. vera@dlcbcats.co.za)

7. To  The name or names of people you are sending the e-mail to. In the business world this field will have the names of all who need to act on or respond to the e-mail e.g. those who need to attend a meeting Cc  Carbon Copy. In the business world the people who need to know about it will be included here e.g. those who need to get a venue prepared. Bcc  Blind Carbon Copy. If you put anyone’s address here no-one else will see that address – it is secret. e.g. the CEO. Composing e-mails

8. In the subject area You indicate what the e-mail is about. If you receive an e-mail it may have one of the following before the subject Re:This indicates that it is a reply to your e-mail Fw:This indicates that the e-mail has been forwarded. If you get an e-mail that you would like to share you will forward it. Subject area

9. Reply to it:Your reply will be written above the original one. You can select unwanted text delete it. Forward it:A received e-mail that you want to share. You can select unwanted text delete it. Reply to all:Your reply is sent to every original recipient. This could be annoying or dangerous! Responding to an e-mail

10. Attachments E-mail correspondence can include Pictures Videos Music Any other type of file. The bigger the attachment, the longer it takes to send and receive it. If a file is too big you need to ZIP (compact) the file. The receiver must use software to UNZIP it.

11. E-mail software features Address books Keep addresses of friends and colleagues in your address book You could also add personal details like birthdays etc. Calendar Can serve as an on-line diary. This feature can also be used to set up meetings.

12. Normal Folders available InboxAll incoming mail arrives here. OutboxMail stays here until the send/receive button is clicked Sent ItemsMail will move from the outbox to sent items after the send/receive button is clicked DraftUnfinished e-mails can be stored here Deleted Items When you delete an item from any of the folders it will stay here until permanently deleted. Junk MailIf you have a junk mail filter, any suspicious mail will stay here until transferred or deleted

13. Sending and Receiving e-mail When you have sent your e-mail: The e-mail address of the receiver is checked. If there is a problem you receive a message that the mail could not be sent. If it is fine Your service provider receives it and it is electronically sorted. It is sent to the service provider of the person you are writing to. It is electronically sorted and “popped” into their “post box” (a folder on the ISP computer) It stays there until they connect to their service provider and download it.

14. Netiquette This is the set of rules that dictates how to behave in e-mails: You do not write everything in uppercase letters as this is shouting. Do a spell check before you send the letter Do not gossip Do not swear Be courteous Keep attachments small.

15. Emoticons : )Happy : |Neutral ; (Tear ; (Sad ; )Wink These are sometimes used in e-mails to show feelings

16. Accepted communication abbreviations ASAP – As Soon As Possible AFK – Away From Keyboard BFN – Bye For Now BAK – Back At Keyboard BRB – Be Right Back BTW – By The Way FYI – For Your Information IMHO – In My Humble Opinion L8R – Later LOL – Laugh Out Loud ROFL – Rolling On Floor Laughing TNX – Thanks