1. Confidential Utilities Industry Background MPAN & MPR explained

2. Confidential The role of Ecusol: Utilities... an introduction What do we do?  We take the hassle away from the customer  We work between the customer (end user) and the energy supplier  We have access to a range of “best” prices  We account manage the transfer process from start to finish  We will look after the customer during their time with us  We negotiate and deal with any problems on the customers behalf

3. Confidential What are the benefits to the customer?  We save them time and resources  Best market prices  Dedicated account manager  One stop process  We have access to all of the market

4. Confidential A brief look at how your role will work...  You will liaise with the customer and get the Letter of Authority signed, obtain copy bills and complete an appraisal form.  Upload the signed LOA, bills and completed appraisal form.  We will advise you of contract end dates and where appropriate supply you with prices.  Once a price has been agreed and agreement form signed will begin the transfer process with the supplier.  You continue to look after your client through this process, with all queries being dealt with.  You remain in touch with the customer and when their renewal comes up, you can help them again.

5. Commercial In Confidence Electricity Introduction  Who’s Who….. Before the de-regulation of the energy market, supplies were restricted to their own regional area covered by regional post codes After 1998 when de-regulation came in to force consumers could shop around, you no longer had to stay with your regional supplier – this is when price became a “big” factor when choosing a supplier. Now – you will have your own regional supplier – but could be billed from a supplier in a different part of the country – being charged a very different price

6. Confidential Major Suppliers: UK and European UK Suppliers:  British Gas  EON  EDF  NPower  Scottish Power  Scottish and Southern convenient European Suppliers:  Total Gas and Power  GDF  DONG  Corona  Haven

7. Confidential Meter Point Administration Number (MPAN)  The MPAN is a unique number to the supplied property (unique ID)  The MPAN is needed for each and every sale (without this you will not be able to obtain any quotes) Customer Profiles: 01: Domestic Unrestricted 02: Domestic Economy 7 (Day / Night) 03: Business Baserate Meter 04: Business Economy Meter 05-08: Max Demand Supply 00: Industrial and Commercial / HH (Half Hour Metering) 03801131 S 160000 0821416 Profile TypeMTCLLF Distributer IDUnique Ref NumberCheck Digit

8. Confidential Meter Point Administration Number (MPAN)  MTC or ‘Meter Timeswitch Code’ identifies how many sets of readings on the meter, i.e. which tariff to price  LLF or ‘Line Loss Factor’ oversees the cost that the distributer will charge the supplier for using their cables and network. This is also used to confirm LV (Low Voltage) and HV (High Voltage)  Distributer ID identifies the host region responsible for wiring and measurement of electricity  Unique Ref Number is a unique identifier code to the Meter and supply address  Check Digit is simply a Security Code

9. Confidential Business customers will be charged under one of the following tariffs, dictated by their supply number profile and MTC: Base Rate:One unit rate for all units Night Saver:Day Units Night Units 2 Tier:Day Units Evening/ Weekend/ Night units 3 Tier:Day Units Night Units Evening/ Weekend units Meter Timeswitch Code

10. Confidential Distribution Identifier Codes  10Eastern Electricity  11East Midlands Electricity  12 London Electricity  13 Manweb Electricity  14 Midlands Electricity  15 Northern Electricity  16 Norweb Electricity  17 Scottish Hydro Electricity  18Scottish Power Electricity  19 Seeboard Electricity  20Southern Electricity  21 Swalec Electricity  22 SWEB Electricity  23 Yorkshire Electricity

11. Confidential Meter Point Reference  If a customer has a gas supply at their business it is identified by a supply number called a Meter Point Reference  It is important when selling gas products to understand consumption boundaries so you will know best where to place your business  You can quote the customer using the pricing matrix for the following companies and usages  British Gas – up to 732,000 kWh per year  EON – up to 73,268 kWh per year  Total Gas and Power – up to 732,678 kWh per year  NPower – Priced via the portal  Above that usage will have to be referred to corporate. Companies that we deal with for large consumptions are; Corona, Shell, GDF and GazProm  Can use the major suppliers also

12. Confidential Independent Gas Transporters  Transco (National Grid) maintain around 90% of the gas pipes and meters within the UK  There are now around 11 companies who now offer competition to Transco for the distribution of mains gas  IGT’s can be identified with MPR’s that start with numbers 74,75,76,77 and 78  Some companies will not take on IGT maintained customers as it is a more manual process of transferring are therefore there is less profit associated  EON and British Gas will not take on IGT maintained sites  Total Gas and Power will not take singular IGT maintained sites  Total Gas and Power will take IGT maintained sites as part of a group of meters. Some IGT / Some Not

13. Confidential Maximum Demand Metering  Profile Type between 05-08  They require large amounts of energy at any time, although not always used  The largest amount of power needed is called the ASC – Authorised Supply Capacity. Different suppliers call this different names. The customer can be charged for this  This is measured in KVa – Kilo Volt Amperes  Customer can also be charged a Maximum Demand charge

14. Confidential Maximum Demand Metering  The customer could potentially be charged all / some of the following depending on their current supplier.  Units used in the billing period – kWh  Standing Charge  ASC Charge  Maximum Demand Charge  Look out for these charges when you get a Maximum Demand bill, could be savings opportunities with companies that do not charge the above!

15. Confidential Maximum Demand Metering – Seasonal Time of Day Meters (STOD)  Some companies charge the customer a different rate in the summer to what they charge in the winter  The theory behind this is that the underlying cost of electricity is higher in winter periods than it is in the summer  Again, watch out for STOD meters when you receive bills through from your customers

16. Confidential Multiple MPANs – Related Meters  This is a meter / MPAN that has to have another meter with it. Therefore it has two MPANS and two meters on the same site  One meter can not operate without the other  One of the meters will be a base rate meter, one will be an economy meter with the day units switched off. Therefore creating a new tariff on an old meter  Due to two meters carrying out the same functionality as one meter, there will only be one standing charge  If the meter is related, you must have both MPANS. If you do not get both meters, the existing supplier will object to the transfers  Related meters normally have a MTC of 500 or 811

17. Confidential Multiple MPANs – Restricted Hours Tariff  This is a specific type of related meter and is typically used in conjunction with a base rate product to give a burst of lower priced energy at some point every day or night  Meters that have an RHT element have an extra meter to measure this  RHT meters will never be on their own, they will always be related to another meter  Due to the meters being related, both meters must be applied for at the same time. If only one MPAN is applied for, the existing supplier will object to the transfer  The bill for this customer will generally have two standing charges

18. Confidential Multiple MPANs – Aggregated Meters / Three Phase Meters Aggregated Meters  This is when two meters have been billed together for the benefit of the customer. For example, a small shop has a meter in the shop and one in the storeroom)  Both meters work independently of each other Three Phase Metering  These are customers who have machinery such as lathes or milling machines that require additional power to run them. The system they use is called Three Phase  The only way you will tell the customer has a three phase supply is by the bill that comes through. Look out for these charges, some suppliers do not charge them, so this could influence where you place your customer to