1. Our Time is NOW Communicating for Success: Keeping Our Employees Well Informed 10/2/2014 Shanna Warren, MAM, SPHR The Medical Center of Plano

2. Our Time is NOW “Treat employees like they make a difference. And they will.” By Jim Goodnight 10/2/20142

3. Our Time is NOW Our Story 10 Years of Strong Employee Engagement Results I am kept well informed of what is happening here. 2013 82% 2011 86%2010 86%2009 85% Senior Leadership Team gives the employees a clear picture of the direction the company is going. 2013 87% 2011 90%2010 88%2009 91% Our Studer Partnership: 2005 – 2008Our 1 st Journey –Communications Committee –Focused Communication – 2009 with 5 Pillars 2013 – currentDivision Journey –Full Integration 10/2/20143

4. Our Time is NOW HCA North Texas Division Goals 10/2/20144 Consistent Earnings Out-Performance Exceptional Clinical Quality Unparalleled Patient Service Excellence Always

5. Our Time is NOW Communicating for Success “Keeping our Employees Well Informed” - TEAM Approach Communication Committee Aligned Performance Goals in 2014 Marketing Education Human Resources Senior Leadership - PEP 10/2/20145

6. Our Time is NOW Communicating for Success To ensure we communicated effectively and streamline/ reduce emails, we implemented: Email Employee Forums Monthly CEO Podcast around our 3 Goals (Quality, Consistent Earnings, Service) Monthly Employee Newsletter – PULSE Weekly “HR in Action for You!” email –Facility/HCA updates (i.e. employee forums, employee events, HCA Innovators, compensation, benefit changes, wellness options, local discounted benefits, etc.) 10/2/20146

7. Our Time is NOW Communicating for Success Standardized Department Staff Meeting Agenda Standardized Daily Huddle Agenda Active Employee Advisory Group, Unit Practice Councils, & Nurse Recruitment & Retention Committee Excedrin to Excellence –Front Line Leadership Training Employment Law Quiz 10/2/20147

8. Our Time is NOW Communicating for Success Department Communication Boards Employee friendly Intranet/SharePoint Site –World Class Benefits Booklet, Forms, Policies, etc. Impromptu Podcasts as needed –Ice Bucket Challenge, Compensation Changes, Annual Enrollment, etc. Mass Texting – via Outlook 10/2/20148

9. Our Time is NOW So, how did we do? I am kept well informed of what is happening here. 2014 Results87% 2013 Results82% Senior Leadership Team gives the employees a clear picture of the direction the company is going. 2014 Results90% 2013 Results87% Overall 2014 Employee Engagement Results 84% #7 HCA #2 C+ 10/2/20149

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13. Our Time is NOW 13 10/2/2014 Questions Thank you! Shanna Warren, MAM, SPHR Shanna.Warren@HCA Healthcare.com