1. kea-pro ACTIVE Enabling the Knowledge-Powered Enterprise Paul Warren, BT, paul.w.warren@bt.com http://www.active-project.eu

2. www.active-project.eu ACTIVE By: - improving processes - Web2.0 knowledge sharing - targetted information delivery through use of context Making knowledge work faster, more effective, more efficient Producing individual components - some free, some commercially available … and an integrated system A European collaborative project - March 2008 to Feb 2011 - 7 countries, 12 partners, coordinated by BT

3. www.active-project.eu An Integrating Project Next generation knowledge management 3 years: March 2008 – February 2011 €12M (€8M EU funding) 12 partners, 7 countries - BT coordinator Research challenges sharing knowledge – combining formal and informal approaches using task context to manage information presentation sharing and reusing knowledge processes Case studies telecoms, consultancy, engineering

4. www.active-project.eu kea-pro

5. www.active-project.eu 3 interlocking research strands Knowledge sharing Task context Informal processes

6. www.active-project.eu K-sharing: folksonomies vs ontologies Sweet spot between ontologies and folksonomies … using lightweight ontology editors … tagging files, emails, … contexts and processes

7. www.active-project.eu 3 interlocking research strands Knowledge sharing Task context Informal processes

8. www.active-project.eu The long tail of informal processes Formalized processes Repetition Processes Not supported by enterprise applications Capturing and supporting non-formalized processes Non-formalized processes a.k.a. artful business processes, knowledge processes

9. www.active-project.eu 3 interlocking research strands Knowledge sharing Task context Informal processes

10. www.active-project.eu Motivation Context as key to effective information delivery UserContext SalespersonCustomer LawyerCase Project managerProject, sub-project, project phase MarketerProduct, marketing campaign ResearcherPaper, particular experiment But not prescriptive – user chooses what context is right for him or her! Guiding presentation of emails, files, search results …

11. ACTIVE Taskbar ACTIVE in Word

12. www.active-project.eu Active web portal Courtesy: Hermes Softlab shared contexts support knowledge sharing

13. www.active-project.eu 3 interlocking research strands Knowledge sharing sharing knowledge in context & sharing context Task context Informal processes

14. www.active-project.eu 3 interlocking research strands sharing processes & sharing in processes Knowledge sharing Task context Informal processes

15. www.active-project.eu 3 interlocking research strands Knowledge sharing using context within processes & processes to understand context Task context Informal processes

16. www.active-project.eu 3 interlocking research strands sharing processes & sharing in processes Knowledge sharing using context within processes & processes to understand context sharing knowledge in context & sharing context Task context Informal processes

17. www.active-project.eu Knowledge sharing Ontologies - rich representations permit reasoning, but with a creation and maintenance cost Folksonomies - no overhead cost, but limited knowledge representation capability Marrying the formal and informal approaches to knowledge representation Semantic Wiki - Adding informal semantics to a wiki

18. www.active-project.eu Task context Information glut leads to overload and constant task- switching Context-driven solutions - learning & using context Delivering information in context

19. www.active-project.eu Informal processes Learn, describe, reuse and share … modify & share again informal – created by their users dynamic – anyone can modify Reusing and sharing informal processes

20. www.active-project.eu Bringing the strands together More than the sum of 3 parts! Sharing in context - & using tags to identify and share context Sharing processes - & sharing within processes Taking account of context within processes - & using processes to understand context

21. www.active-project.eu ACTIVE architecture - overview

22. www.active-project.eu Validating with case studies Sales and technical support adding value to work processes Global consultants understanding scale Electronics design specialist processes

23. www.active-project.eu ACTIVE in the organisation Knowledge-sharing - costs, benefits and incentives Validating against the user’s needs Validating against the organisation’s needs kea-pro

24. www.active-project.eu Paul Warren, paul.w.warren@bt.com First ACTIVE summer school 4 th to 6 th September 2009, Bled, Slovenia http://active09.ijs.si/ http://www.active-project.eu