1. 1.Data categorization 2.Information 3.Knowledge 4.Wisdom 5.Social understanding Which of the following requires a firm to expend resources to organize data into categories of understanding?

2. 1.Data categorization 2.Information 3.Knowledge 4.Wisdom 5.Social understanding Which of the following requires a firm to expend resources to organize data into categories of understanding? To turn data into useful information, a firm must expend resources to organize data into categories of understanding, such as monthly, daily, regional, or store-based reports of total sales.

3. 1.Data categorization 2.Information 3.Knowledge 4.Wisdom 5.Social understanding Which of the following requires a firm to expend resources to discover patterns, rules, and contexts within its data?

4. 1.Data categorization 2.Information 3.Knowledge 4.Wisdom 5.Social understanding Which of the following requires a firm to expend resources to discover patterns, rules, and contexts within its data? Knowledge is both an individual attribute and a collective attribute of the firm.

5. 1.tacit knowledge. 2.explicit knowledge. 3.documented knowledge. 4.communication knowledge. 5.wisdom. Knowledge that resides in voice mail, graphics, and unstructured documents is called…

6. 1.tacit knowledge 2.explicit knowledge 3.documented knowledge 4.communication knowledge 5.wisdom. Knowledge that resides in voice mail, graphics, and unstructured documents is called… Explicit knowledge can reside in e-mail, voice mail, graphics, and unstructured documents as well as structured documents.

7. 1.information. 2.explicit knowledge. 3.tacit knowledge. 4.documented knowledge. 5.knowledge management. An enabler of organizational learning is…

8. 1.information. 2.explicit knowledge. 3.tacit knowledge. 4.documented knowledge. 5.knowledge management. An enabler of organizational learning is… Knowledge management refers to the set of business processes developed in an organization to create, store, transfer, and apply knowledge.

9. 1.Acquisition 2.Dissemination 3.Delivery 4.Storage 5.Application Which activity refers to the creation of a database for a knowledge management system?

10. 1.Acquisition 2.Dissemination 3.Delivery 4.Storage 5.Application Which activity refers to the creation of a database for a knowledge management system? Document management systems that digitize, index, and tag documents according to a coherent framework are large databases adept at storing collections of documents.

11. 1.Acquisition 2.Dissemination 3.Delivery 4.Storage 5.Application Which activity in a KMS refers to the creation of a cultural environment where decisions are based on informed knowledge, not guesswork?

12. 1.Acquisition 2.Dissemination 3.Delivery 4.Storage 5.Application Which activity in a KMS refers to the creation of a cultural environment where decisions are based on informed knowledge, not guesswork? Regardless of what type of KMS is involved, knowledge that is not shared and applied to the practical problems facing firms and managers does not add business value.

13. 1.Chief Executive Officer. 2.Chief Information Officer. 3.Chief Knowledge Officer. 4.Chief Operations Officer. 5.Chief Management Officer. The senior executive who is responsible for the firm’s knowledge management program is the…

14. 1.Chief Executive Officer. 2.Chief Information Officer. 3.Chief Knowledge Officer. 4.Chief Operations Officer. 5.Chief Management Officer. The senior executive who is responsible for the firm’s knowledge management program is the… The CKO helps design programs and systems to find new sources of knowledge or make better use of existing knowledge in organizational and management processes.

15. 1.communities of practice. 2.best practices. 3.knowledge worker systems. 4.professional networks. 5.work-related communities. Informal social networks of professionals who have similar work-related activities and interests are known as…

16. 1.communities of practice. 2.best practices. 3.knowledge worker systems. 4.professional networks. 5.work-related communities. Informal social networks of professionals who have similar work-related activities and interests are known as… The activities of these communities include self- and group education, conferences, online newsletters, and day-to-day sharing of experiences and techniques to solve specific work problems.

17. 1.Semistructured 2.Structured 3.Dissemination 4.Repository 5.Network Which type of knowledge system provides an online directory of corporate experts in well-defined knowledge domains?

18. 1.Semistructured 2.Structured 3.Dissemination 4.Repository 5.Network Which type of knowledge system provides an online directory of corporate experts in well-defined knowledge domains? Knowledge network systems use communication technologies to make it easy for employees to find the appropriate expert in a company.

19. 1.Assessment 2.Delivery 3.Tracking 4.Acquisition 5.Management Which of the following is not a tool that a learning management system provides?

20. 1.Assessment 2.Delivery 3.Tracking 4.Acquisition 5.Management Which of the following is not a tool that a learning management system provides? A robust LMS integrates with systems from human resources, accounting, and sales so that the business impact of employee learning programs can be more easily identified and quantified.

21. 1.Scientists 2.Engineers 3.Administrative assistants 4.Architects 5.Researchers Which of the following is not considered a knowledge worker?

22. 1.Scientists 2.Engineers 3.Administrative assistants 4.Architects 5.Researchers Which of the following is not considered a knowledge worker? Knowledge workers primarily create knowledge and information for the organization. They are often asked to exercise independent judgment as a routine aspect of their work.

23. 1.Powerful graphics 2.User-friendly interface 3.Access to external databases 4.Wireless network access 5.Analytical tools Which of the following is not a requirement of knowledge work systems?

24. 1.Powerful graphics 2.User-friendly interface 3.Access to external databases 4.Wireless network access 5.Analytical tools Which of the following is not a requirement of knowledge work systems? Knowledge work systems have characteristics that reflect the special needs of knowledge workers.

25. 1.secure HTTP. 2.CAD/CAM. 3.VRML. 4.XML. 5.VB.Net. Virtual reality applications developed for the Web use a standard called…

26. 1.secure HTTP. 2.CAD/CAM. 3.VRML. 4.XML. 5.VB.Net. Virtual reality applications developed for the Web use a standard called… VRML is a set of specifications for interactive, three-dimensional modeling on the Web that can organize multiple media types to put users in a simulated real-world environment.

27. 1.Genetic algorithms 2.Neural networks 3.Expert systems 4.Case-based reasoning 5.Data mining Which of the following generates solutions to problems that are too large and complex for humans to analyze on their own?

28. 1.Genetic algorithms 2.Neural networks 3.Expert systems 4.Case-based reasoning 5.Data mining Which of the following generates solutions to problems that are too large and complex for humans to analyze on their own? Artificial intelligence and database technology provide a number of intelligent techniques that organizations can use to capture individual and collective knowledge and to extend their knowledge base.

29. 1.Genetic algorithms 2.Neural networks 3.Expert systems 4.Case-based reasoning 5.Data mining Which type of AI system capture the knowledge of skilled employees in the form of a set of rules in a software system?

30. 1.Genetic algorithms 2.Neural networks 3.Expert systems 4.Case-based reasoning 5.Data mining Which type of AI system capture the knowledge of skilled employees in the form of a set of rules in a software system? By capturing human expertise in limited areas, expert systems can provide benefits, helping organizations make high-quality decisions with fewer people.

31. 1.Chief Knowledge Officer. 2.knowledge engineer. 3.systems engineer. 4.systems analyst. 5.expert engineer. An individual who has special expertise in eliciting information and expertise from other professionals is called a(n)…

32. 1.Chief Knowledge Officer. 2.knowledge engineer. 3.systems engineer. 4.systems analyst. 5.expert engineer. An individual who has special expertise in eliciting information and expertise from other professionals is called a(n)… Developing an expert system requires input from one or more experts, who have a thorough command of the knowledge base, and one or more knowledge engineers, who can translate the knowledge into a set of rules.

33. 1.genetic algorithms. 2.data miners. 3.expert systems. 4.case-based reasoning. 5.neural networks. The AI system most useful for finding patterns and relationships in massive amounts of data are called…

34. 1.genetic algorithms. 2.data miners. 3.expert systems. 4.case-based reasoning. 5.neural networks. The AI system most useful for finding patterns and relationships in massive amounts of data are called… Neural networks discover this knowledge by using hardware and software that emulate the processing patterns of the biological brain.

35. 1.knowledge system. 2.hybrid AI system. 3.enterprise system. 4.information system. 5.database system. Integrating several AI systems into a single application to take advantage of the best features of each creates a(n) …

36. 1.knowledge system. 2.hybrid AI system. 3.enterprise system. 4.information system. 5.database system. Integrating several AI systems into a single application to take advantage of the best features of each creates a(n) … Hybrid AI systems in business are growing. Products such as home appliance, factory machinery, and office equipment are incorporating them.

37. 1.intelligent agents. 2.bots. 3.learners. 4.robots. 5.creators. Programs that use a limited built-in or learned knowledge base to accomplish tasks on the user’s behalf are called…

38. 1.intelligent agents. 2.bots. 3.learners. 4.robots. 5.creators. Programs that use a limited built-in or learned knowledge base to accomplish tasks on the user’s behalf are called… Intelligent agents are software programs that work in the background without direct human intervention to carry out specific, repetitive, and predictable tasks for an individual user, business process, or software application.

39. 1.Insufficient resources to update content 2.Poor network quality 3.Lack of knowledge structure 4.Workers fear sharing knowledge 5.Content lacks context Which of the following is not a difficulty associated with implementing a KMS?

40. 1.Insufficient resources to update content 2.Poor network quality 3.Lack of knowledge structure 4.Workers fear sharing knowledge 5.Content lacks context Which of the following is not a difficulty associated with implementing a KMS? Proving the quantitative benefits of knowledge management projects that deal with intangibles such as “knowledge” and “collaboration” is often more challenging than other information systems projects.