1. Welcome TASA Advisory Committee Meeting October 25, 2013

2. AGENDA 1:30 – 1:45Reading of Meeting Notice – Cindy Miller 1:30 – 1:45Reading of Meeting Notice – Cindy Miller Initial Meeting Notes – Curtis Williams Introductions – Curtis Williams Participant Appearances 1:45 – 2:15FCC & PSC Updates - Bob Casey 1:45 – 2:15FCC & PSC Updates - Bob Casey 2:15 – 2:45 2:15 – 2:45 Report - Review of FTRI by PSC – Carl Vinson FTRI FY 2012/2013 Annual Report - James Forstall 2:45 – 3:15 FTRI FY 2012/2013 Annual Report - James Forstall 3:15 – 3:30Break 3:15 – 3:30Break 3:30 – 4:00 AT&T Relay – Greg Denes – Channel Manager – Customer Information Services 3:30 – 4:00 AT&T Relay – Greg Denes – Channel Manager – Customer Information Services  TRS Traffic  CapTel Traffic  CapTel Traffic  Outreach  Updates 4:00Conclude 4:00Conclude Florida PSC TASA Meeting – October 25, 20132

3. TASA committee members Kim Schur and Cheryl Rhodes will be participating by phone during today’s meeting. Louis Schwarz will not be able to participate today. TASA committee members Kim Schur and Cheryl Rhodes will be participating by phone during today’s meeting. Louis Schwarz will not be able to participate today. A transcript will be made of today’s meeting, and provided to all TASA committee members. A transcript will be made of today’s meeting, and provided to all TASA committee members. Please make sure your microphone is on when speaking. The green light should be on. Please make sure your microphone is on when speaking. The green light should be on. Please silence your cell phones during today’s meeting. Please silence your cell phones during today’s meeting. Please state your name before speaking so we know who is making comments for the record. Please state your name before speaking so we know who is making comments for the record. For Committee members who will be claiming travel costs, please make sure to fill out the travel reimbursement form. For Committee members who will be claiming travel costs, please make sure to fill out the travel reimbursement form. Initial meeting Notes Florida PSC TASA Meeting – October 25, 20133

4. Mr. Chris Littlewood Florida Coordinating Council for the Deaf & Hard of Hearing. 12306 91 st Terrace North Seminole, FL 33772 (727) 498-2059 cslittle@gate.net cslittle@gate.net Kim Schur, AuD Director, Center for Hearing and Communication 2900 West Cypress Creek Road, Suite 3 Ft. Lauderdale, Florida 33309 (954) 601-1930 Voice/TTY (954) 601-1399 Fax (866) 954-2681 VRS kschur@chchearing.org Jon Ziev Florida Association of the Deaf, Inc. 17105 Cypresswood Way Clermont, FL 34714 USFJON@aol.com USFJON@aol.com Cheryl Rhodes Florida Deaf/Blind Association 500 Northfield Lane The Villages, FL 32162 (352) 350-5333 – VP & Voice number live.oak@comcast.net Becki Edmonston Verizon-South Area Region 106 East College Avenue Suite 710 Tallahassee, Florida 32301-7721 (850) 681-3756 Fax (850) 222-2912 rebecca.edmonston@verizon.com rebecca.edmonston@verizon.com Maryrose Sirianni BellSouth Telecommunications, Inc., d/b/a AT&T Florida 150 South Monroe Street Suite 400 Tallahassee, Florida 32301 (850) 577-5553 Fax (850) 222-8640 Maryrose.Sirianni@bellsouth.com Maryrose.Sirianni@bellsouth.com Richard Herring Hearing Loss Association of Florida 1317 Caloosa Lake Court Sun City, Florida 33573-4869 (813) 642-0558 – TTY (813) 633-3258 - Fax rhmann@tampabay.rr.com rhmann@tampabay.rr.com Louis J. Schwarz Florida Association of the Deaf, Inc. 2172 Blackville Drive The Villages, Fl. 32162-1404 (301) 242-9033 – Text Relay (866) 824-4228 – Video Relay deafbowtie@gmail.com Florida PSC TASA Meeting – October 25, 20134

5. PSC Contacts Curtis Williams, Regulatory Analyst IV Office of Telecommunications (850) 413-6924 - Voice (850) 413-6925 - FAX cjwillia@psc.state.fl.us Curtis Williams, Regulatory Analyst IV Office of Telecommunications (850) 413-6924 - Voice (850) 413-6925 - FAX cjwillia@psc.state.fl.us cjwillia@psc.state.fl.us Bob Casey, Public Utilities Supervisor Office of Telecommunications (850) 413-6974 - Voice (850) 413-6975 - Fax bcasey@psc.state.fl.us Bob Casey, Public Utilities Supervisor Office of Telecommunications (850) 413-6974 - Voice (850) 413-6975 - Fax bcasey@psc.state.fl.us bcasey@psc.state.fl.us Cindy Miller, Attorney Office of the General Counsel (850) 413-6082 - Voice (850) 413-6083 - Fax cmiller@psc.state.fl.us Cindy Miller, Attorney Office of the General Counsel (850) 413-6082 - Voice (850) 413-6083 - Fax cmiller@psc.state.fl.us cmiller@psc.state.fl.us Florida PSC TASA Meeting – October 25, 20135

6. FCC & PSC Updates since April 26, 2013 TASA Meeting TASA Meeting Florida PSC TASA Meeting – October 25, 20136

7. FCC Number vs DA Number on Orders Decisions are issued in two different ways: by the authority of the entire Commission, with each Commissioner voting; or by authority delegated to the Bureaus and Offices of the Commission. Decisions are issued in two different ways: by the authority of the entire Commission, with each Commissioner voting; or by authority delegated to the Bureaus and Offices of the Commission. If the decision is one decided by the Commission, it is identified by an FCC number. The FCC number is comprised of two digits indicating the year, and a number of up to 3 digits indicating the sequence, such as FCC 08-138. If the decision is one decided by the Commission, it is identified by an FCC number. The FCC number is comprised of two digits indicating the year, and a number of up to 3 digits indicating the sequence, such as FCC 08-138. If the decision is one issued through authority delegated to the FCC Bureaus and Offices, it is identified by a DA number. The DA number is constructed similarly to an FCC number, with two initial digits indicating the year, and a number of up to 4 digits indicating the sequence such as DA 08-1476. If the decision is one issued through authority delegated to the FCC Bureaus and Offices, it is identified by a DA number. The DA number is constructed similarly to an FCC number, with two initial digits indicating the year, and a number of up to 4 digits indicating the sequence such as DA 08-1476. Florida PSC TASA Meeting – October 25, 20137

8. Order FCC 13-82 Released June 10, 2013 In this Order, the FCC adopted comprehensive reforms to the VRS program. Measures to reform the program include: promoting the development of voluntary, consensus interoperability and portability standards; creating a centralized TRS User Registration Database to combat fraud, waste, and abuse; encouraging competition and innovation in VRS call handling services; and spurring research and development in VRS services by entering into a Memorandum of Understanding with the National Science Foundation. The Order also indicates the FCC will move VRS compensation rates toward actual costs over the next four years, initiating a step-by-step transition from existing tiered TRS Fund compensation rates toward a unitary, market-based compensation rate. Florida PSC TASA Meeting – October 25, 20138

9. Order DA 13-1488 Released July 2, 2013 The FCC announced the allocation of $9.5 million in 2013–2014 funding for programs in each state that distribute communications equipment to low-income deaf-blind individuals. The certified program in each state, as well as in the District of Columbia, Puerto Rico, and the U.S. Virgin Islands, receives a base amount $50,000 plus a portion of the remaining amount proportionate to the population of the jurisdiction it serves. The allocation is part of the pilot National Deaf-Blind Equipment Distribution Program established by the FCC in 2011 to implement section 105 of the Twenty-First Century Communications and Video Accessibility Act (CVAA). State NDBEDP Certified Program Funding Allocation for 2012-2013 Florida - Florida Telecommunications Relay, Inc. $463,782 State NDBEDP Certified Program Funding Allocation for 2013-2014 Florida - Florida Telecommunications Relay, Inc. $466,527 Florida PSC TASA Meeting – October 25, 20139

10. Order DA 13-1530 Released July 8, 2013 The FCC grants a 5 year certification to the Florida TRS program pursuant to Title IV of the Americans with Disabilities Act (ADA), 47 U.S.C. § 225(f)(2), and section 64.606(b) of the Commission’s rules. On the basis of the Florida application received, the FCC determined that: (1) The Florida TRS program meets or exceeds all operational, technical, and functional minimum standards contained in section 64.604 of the Commission’s rules; (2) The Florida TRS program makes available adequate procedures and remedies for enforcing the requirements of their program; and (3) The Florida TRS program in no way conflicts with federal law. Florida PSC TASA Meeting – October 25, 201310

11. Order FCC 13-101 Released July 19, 2013 On July 19, 2013, the FCC adopted a Report and Order amending rules to improve Speech-to-Speech (STS) relay service. By this Order, the FCC’s action improves the STS user’s experience on a call by: Increasing the time a communication assistant (CA) must stay with a call from 15 minutes to 20 minutes; Allowing STS users the option to mute their voices during an STS call; and Ensuring that STS users who dial 711 have the same ease of reaching an STS CA as users of other types of TRS. In addition to the order, the FCC issued a Further Notice of Proposed Rulemaking (FNPRM), seeking comments on several issues, including: Whether to contract for a national STS outreach coordinator to conduct all STS outreach; Whether to adopt consumer registration for STS; and Whether to adopt other recommendations made by consumers to improve STS, such as the use of caller profiles that provide CAs with information about the communication preferences of STS users in advance of calls. Florida PSC TASA Meeting – October 25, 201311

12. Order FCC 13-118 Released August 26, 2013 Misuse of Internet Protocol (IP) Captioned Telephone Service Paragraph 96 We continue to believe that, given the unusual characteristics of IP CTS relative to other relay services, it is reasonable and prudent to require that equipment, software, and mobile applications used in conjunction with IP CTS have a default setting of “captions off” at the beginning of each call, so that the consumer must take an affirmative step to turn on the captions each time the consumer wishes to use IP CTS. Paragraph 137 Given that the original reasons for having the Fund provide compensation for these calls may no longer exist, we believe that the Commission should reconsider its prior decision to treat IP CTS as an entirely interstate service and propose instead that this service be treated like traditional CTS, wherein state relay programs would be required to compensate providers for intrastate IP CTS calls... Paragraph 138 Mandating CTS and IP CTS. While every state voluntarily offers CTS, the Commission currently does not mandate the provision of either CTS or IP CTS. Given that we are now proposing to shift some of the financial obligations associated with IP CTS to the state programs, we seek comment on whether a mandate is needed to ensure that all states will participate in the provision of these services. Florida PSC TASA Meeting – October 25, 201312

13. Order FCC 13-127 Released September 30, 2013 On September 30, 2013, the FCC released an Order on Reconsideration to clarify the text-to-911 “bounce-back” requirement when consumers are roaming (traveling outside of the consumer’s home wireless service network). In the previously released May 2013 Bounce-Back Order, the FCC required providers of messaging services to provide an automatic “bounce-back” text message when a consumer attempts to send a text message to 911 in a location where text-to-911 is not available.May 2013 Bounce-Back Order The bounce-back requirement has been amended to specify that when a consumer attempts to send a text to 911 while roaming, the provider offering roaming service (host provider) satisfies its bounce-back obligation if it does not impede the ability of a consumer’s text to reach the consumer’s home network provider (home provider) or impede any bounce-back message generated by the home provider from going back to the consumer.

14. PSC Updates By Order No. June 3, 2013, the Florida PSC approved FTRI’s 2013-2014 fiscal year budget. The PSC approved FTRI operating revenue of $8,771,408 and expenses of $10,110,295. By Order No. PSC-13-0240-PAA-TP, issued June 3, 2013, the Florida PSC approved FTRI’s 2013-2014 fiscal year budget. The PSC approved FTRI operating revenue of $8,771,408 and expenses of $10,110,295. PSC- Approved 2013-2014 Operating Revenue: Surcharges $ 8,270,823 Interest Income 41,753 NDBEDP 458,832 Total Operating Revenue $ 8,771,408 Operating Expenses: Relay Provider Services $ 3,846,539 Equipment and Repairs 2,543,446 Equipment Distribution And Training 1,197,390 Outreach 684,503 General & Administrative 1,379,585 NDBEDP 458,832 Total Expenses $ 10,110,295 Deficit (1,338,887) Projected Surplus at June 30, 2014 $ 11,170,856 Florida PSC TASA Meeting – October 25, 201314

15. IP CTS Comments filed by PSC on September 27, 2013 The FPSC encouraged the FCC to consider the following: The FCC should provide Internet Protocol Captioned Telephone Service minutes and number of Internet Protocol Captioned Telephone Service units by state as soon as possible so states can make informed decisions on possible migration of Internet Protocol Captioned Telephone Service to state relay programs; If state funding of intrastate Internet Protocol Captioned Telephone Service is mandated, it should not occur until the FCC is assured that problems noted in the Internet Protocol Captioned Telephone Service Interim Order are corrected; The jurisdictional separation issues in Docket No. WC 04-36 (IP-Enabled Services) must be resolved before determining the jurisdiction and associated funding of Internet Protocol Captioned Telephone Service; If a decision is made to require states to assume intrastate Internet Protocol Captioned Telephone Service costs, the FCC must allow time for states to make legislative changes; and, Mandating Internet Protocol Captioned Telephone Service as part of the TRS program may eliminate competition for these services in Florida since, by statute, Florida can have only one relay service provider. http://apps.fcc.gov/ecfs/document/view?id=7520945988 Florida PSCTASA Meeting – October 25, 201315

16. Review of FTRI by the PSC In September 2013, the PSC Office of Auditing and Performance Analysis Released its Review of Florida Telecommunications Relay Inc. In September 2013, the PSC Office of Auditing and Performance Analysis Released its Review of Florida Telecommunications Relay Inc. Carl Vinson will be presenting an overview of the Report after my Presentation Carl Vinson will be presenting an overview of the Report after my Presentation Florida PSCTASA Meeting – October 25, 2013 16

17. 2013 Relay Report Section 427.704(9), Florida Statutes “The commission shall prepare an annual report on the operation of the telecommunications access system, which shall be available on the commission’s Internet website. Reports must be prepared in consultation with the administrator and the advisory committee appointed pursuant to s. 427.706. The reports must, at a minimum, briefly outline the status of developments in the telecommunications access system, the number of persons served, the call volume, revenues and expenditures, the allocation of the revenues and expenditures between provision of specialized telecommunications devices to individuals and operation of statewide relay service, other major policy or operational issues, and proposals for improvements or changes to the telecommunications access system.”427.706 Florida PSC TASA Meeting – October 25, 201317

18. Legislative Update HB 1135/SB 1688 - Telecommunications Access System: Revises powers & duties of PSC; requires that Commission establish recovery mechanism requiring commercial mobile radio service providers to impose monthly surcharge on their subscribers; revises provisions relating to administration; provides for distribution of wireless mobile devices; revises membership of advisory committee that assists commission; requires that commission ensure public safety & health care providers are complying with requirements to purchase & operate telecommunications devices. Effective Date: July 1, 2013 Last Event HB 1135: Died in Energy & Utilities Subcommittee on Friday, May 03, 2013 7:16 PM Last Action SB 1688: 05/03/2013 Died in Communications, Energy, and Public Utilities Florida PSC TASA Meeting – October 25, 201318

19. Questions or Comments? Florida PSC TASA Meeting – October 25, 201319

20. Next… Report on Review of FTRI Carl Vinson Public Utilities Supervisor Florida PSC TASA Meeting – October 25, 201320