1. Hospitality & Tourism State Training Services Apprenticeships & Traineeships DEREK HENNESSY – TRAINING SERVICES MANAGER DEPARTMENT OF EDUCATION & COMMUNITIES STATE TRAINING SERVICES

2. Getting started Apprenticeships and traineeships are a great way to start a career or change career direction. They involve gaining a recognised qualification while earning an income and new skills on the job. Employers and workplace supervisors play a central role in the success of apprenticeships and traineeships in New South Wales and are in a key position to maximise the success of training.

3. Benefits Exemptions from workers compensation premiums for apprentices Payroll Tax rebates Continuing Apprentices Placement Service (CAPS) Commonwealth Government Incentives Training providers must be registered training organisations (RTOs) before they are allowed to train NSW apprentices and trainees. Only RTOs on the Approved Providers List (APL) can get funding to train apprentices and trainees.registered training organisations

4. Hospitality Apprenticeships Hospitality (Asian Cookery) Certificate III Hospitality (Commercial Cookery) Certificate III Hospitality (Commercial Cookery) Certificate IV Hospitality (Patisserie) Certificate III Hospitality (Patisserie) Certificate IV Traineeships Hospitality (Asian Cookery) Certificate II Hospitality (Catering Operations) Certificate III Hospitality (Kitchen Operations) Certificate II Hospitality Certificate II Hospitality Certificate III Hospitality Certificate IV

5. Tourism Tourism (Guiding) Certificate III Tourism (Guiding) Certificate IV Tourism (Retail Travel Sales) Certificate III Tourism (Tour Wholesaling) Certificate III Tourism (Visitor Information Services) Cert III Tourism Certificate II Tourism Certificate III Tourism Certificate IV

6. Challenges Cert IV FLM V’s Cert IV Hospitality Supervision Appropriateness Not applicable as a traineeship Casuals 3hrs per week over a 4 week cycle Training Release

7. Challenges High commencements, low completions Cancellations

8. Support

9. STAT’S

10. Information & Assistance State Training Services General Information Telephone: 13 28 11 Email: nsydneystc@det.nsw.edu.au Website: www.training.nsw.gov.au www.training.nsw.gov.au Key Contacts

11. Hunter & Central Coast Manager: Rebecca Anthony Level 1 State Office Block 117 Bull Street Newcastle West NSW 2302 Ph: (02) 4974 8570 Fax: (02) 4925 2139 hunterstc@det.nsw.edu.au hunterstc@det.nsw.edu.au North Coast & Mid North Coast Manager: Greg Poetschka Suite 3, Level 4 29 Molesworth Street Lismore NSW 2480 Ph: (02) 6627 8400 Fax: (02) 6621 9994 ncoaststc@det.nsw.edu.au ncoaststc@det.nsw.edu.au Illawarra & South East NSW Manager: John Murray Level 1, Block E State Office Block 84 Crown Street Wollongong NSW 2500 Ph: (02) 4224 9300 Fax: (02) 4224 9334 illawarrastc@det.nsw.edu.au illawarrastc@det.nsw.edu.au New England Manager: Greg Poetschka Level 2 Noel Park House 155-157 Marius Street Tamworth NSW 2340 Ph: (02) 6755 5099 Fax: (02) 6766 4120 newenglandstc@det.nsw.edu.au newenglandstc@det.nsw.edu.au Riverina Manager: Wayne MacPherson 87 Forsyth Street Wagga Wagga NSW 2650 Ph: (02) 6937 7600 Fax: (02) 6921 0724 riverinastc@det.nsw.edu.au riverinastc@det.nsw.edu.au Western NSW Manager: Wayne MacPherson Level 1, State Office Block Cnr Kite & Anson Streets Orange NSW 2800 Ph: (02) 6392 8500 Fax: (02) 6392 8539 westernnswstc@det.nsw.edu.au westernnswstc@det.nsw.edu.au Western Sydney & Blue Mountains Manager: Brod Binns Ground Floor, 16-18 Wentworth Street Parramatta NSW 2150 Ph: (02) 9204 7400 Fax: (02) 9635 9775 wsydneystc@det.nsw.edu.au wsydneystc@det.nsw.edu.au Southern & South West Sydney Manager: Robert MacMaster Level 2, 41– 45 Rickard Road Bankstown NSW 2200 Ph: (02) 8707 9600 Fax: (02) 9709 5356 swsydneystc@det.nsw.edu.au swsydneystc@det.nsw.edu.au Central & Northern Sydney Manager: Robyn Jameison Level 13 12 Help Street Chatswood NSW 2067 Ph: (02) 9242 1700 Fax: (02) 9415 3979 nsydneystc@det.nsw.edu.au nsydneystc@det.nsw.edu.au