1. Creating a Health Equity Plan ‘Even when diversity is in your DNA … it needs help and support’ Matt Anderson, President and CEO, William Osler Health System

2. 1.Executive Summary 2.Health Equity, Central West LHIN & Social Determinants of Health 3.Osler’s Vision, Strategic Directions & Health Equity Plan 2014/15 4.Promising Practices 5.Awards and Recognition 6.Policies, Procedures and Standards 7.Governance 8.Targets and Measurement 9.Communications 10.Contact and Authorization 11.Appendices Contents of Osler’s Health Equity Plan 2014/15

3. Executive Summary  The diversity needs/issues in catchment area (including demographics and Social Determinants of Health)  Osler’s Vision, its Strategic Directions and the Health Equity Plans within each Direction, e.g. Corporate Strategic Direction 1: Create health services with an unwavering commitment to patient-inspired care Health Equity Priorities under Strategic Direction 1: 1a) Better understand and meet the unique needs, practices, preferences of our patient population 1b) Enable staff to better serve and/or work with diverse populations via cultural competency training To meet Strategic Direction 1 (through an equity lens we will):

4.  What does health equity mean?  Why is this important?  Social Determinants of Health 3. Defining Health Equity

5. 4. Vision and Goals  Outline agency vision  Outline agency goals to achieve health equity

6. Promising practices at Osler related to Equity that we intend to continue with, e.g. 5. Promising Practices  Diversity Executive Council  Resources Dedicated to Equity  Clinical Partnerships  Diversity Advisory Council  Accessibility Committee  Change Champions  Diversity Inclusion Charter of Peel  eLearning Models  Post Discharge Phone Call Centre  Osler’s Community Resource Guide  Community Partnerships  Health Links

7.  Awards – achieved/recognized  Other Awards anticipated 6. Awards and Recognition

8. Policies established to promote/enhance health equity, e.g. Human Resources Code of Conduct Principles of Behavior Recruitment policy Languages in the Workplace Language Access Best Practice Care of the Deceased Patient Tuition Reimbursement Policy 7. Policies and Standards

9.  Best practices and processes at the governance level, e.g. Osler’s Board of Directors embracing diversity: Diversity for the Governance Award, 2013 8. Governance

10. How will we measure the progress of our goals? “If you can’t count it, it doesn’t count.” 9. Targets and Measurement

11.  Who will you be communicating with (about the Health Equity Plan/s)? E.g.  Board of Directors  Staff, physicians and volunteers  Community  Agencies  The Central West LHIN  How will you be communicating with them? 10. Communications

12.  Approval from President/CEO  Who should be contacted in the event that the LHIN has questions about the plan submitted? 11. Contact and Authorization

13. Materials to support vision and promising practices, e.g.  Appendix 1: Leadership  Appendix 2: Diversity Capacity Building and Education  Appendix 3: Committees and Councils  Appendix 4: Data and Demographics  Appendix 5: Resources  Appendix 6: Clinical and Community Partnerships  Appendix 7: Recognition  Appendix 8: Additional Plans 12. Appendices

14. Questions