1. Aviation Security, Technology and Collaboration The Security Network February 25, 2009 Janelle Miller Director Aviation Security Alaska Airlines / Horizon Air

2. Aviation Security, Technology and Collaboration Service product Economically challenged Highly regulated Competitive Reliant on repeat business Good community partner Airline Business Model

3. Aviation Security, Technology and Collaboration Low fares Convenient and reliable flight schedules Personal control through self service options Hassle free airport experience Friendly service Safety and security assumed Customer Expectations of the Airline

4. Aviation Security, Technology and Collaboration Historical perspective on aviation security Today’s passenger desires Minimal time spent in airport Efficient checkpoint screening process Screened checked baggage to arrive on same flight Bad people and bad things kept off of their airplane Aviation Security and the Customer Experience

5. Aviation Security, Technology and Collaboration Customer satisfaction Customer empowerment Most efficient customer check-in processing Employment of current and future technologies Control Cost Higher employee productivity Lower facility costs Responsible stewardship Environmentally friendly Adequate safety and security measures Airline Continual Improvement Objectives

6. Aviation Security, Technology and Collaboration The three-legged stool Airlines Airports Regulators Technology and Collaboration

7. Aviation Security, Technology and Collaboration Airline Technologies Self-service options Airport of the Future is now Ticket scanning Preferred customer programs Self bag-check

8. Aviation Security, Technology and Collaboration Airport of the Future

9. Aviation Security, Technology and Collaboration Stakeholder involvement throughout project planning Sharing of statistical information and modeling studies Phased implementation approach to minimize operational impact Daily briefings at implementation Continued sharing of future booking information to assist with optimal staffing levels Ongoing communication and scheduled briefings Collaborative Efforts

10. Aviation Security, Technology and Collaboration Crewmember self-defense training program Law enforcement practice sessions Pilot programs Coordinated security drills Shared training program elements Ongoing facility upgrades High and Low Tech Collaboration

11. Aviation Security, Technology and Collaboration Collaborative infrastructure is in place Resilient to changes in environment A common goal End In conclusion