1. Real World SharePoint: Build a SharePoint Community

2. Introduction Mark Miller Founder and Editor EndUserSharePoint.com Chief Community Officer and SharePoint Evangelist Global 360

3. Mark Miller, Founder and Editor EndUserSharePoint.com

4. New York City

5. EndUserSharePoint.com Community of SharePoint Authors 1,600 articles 12,000 comments 50,000 page views a week 13,500 newsletter subscribers

6. Global 360 Chief Community Officer and SharePoint Evangelist

7. Mark Miller Current Community Engagements

8. Agenda

9. Twitter Hash #tec2010

10. What is Community?

11. The Building Blocks of Community

12. The Best (and Worst) Practices for Community Building Best Practices

13. Q&A

14. What is Community?

15. Definition “…. a social, religious, occupational, or other group sharing common characteristics or interests and perceived or perceiving itself as distinct in some respect from the larger society within which it exists” -- Dictionary.com

16. “…. group sharing common characteristics or interests” -- Dictionary.com

17. “…. perceived or perceiving itself as distinct” -- Dictionary.com

19. Why do people join communities? By Orion Miller, Age 7

20. “If you don’t know something, somebody else might.” -- Orion Miller

21. “With one person, it’s hard to do a lot of things at once.” -- Orion Miller

22. “The bigger the group, the better.” -- Orion Miller

23. Why do people join communities? By Mark Miller, Age

24. Initial interest (Lurker) Looking for an idea.

25. Initial Participation (Minor Participant) Identify with a specific idea

26. Continued Participation (Evangelist) Recognition for their ideas and contributions

27. Types of Communities External Internal

28. External User Groups SharePoint Saturdays Web Sites Twitter Forums

29. Internal User Groups Support Groups Power Users Brown Bag

30. Q&A

31. Building Blocks of a Community Finding and Nurturing Followers

32. Get Started: Participate “Community is built through participation and contribution.” -- Mark Miller

33. Participate Leave comments in existing communities

34. Participate Ask and answer questions in existing forums

35. Participate Join events as a speaker SharePoint Saturdays Local User Group

36. Get Started: Your First Followers

37. Dessie Lunsford Chris Quick External Forums

38. Discussion Forum Laura Rogers Eric Alexander

39. Comments James Love Jason MacKenzie Peter Allen Michael Greene Jay Simcox Alexander Bautz Jim Bob Howard Sara Haase Pat Iovanella - Ruven Gotz Richard Harbridge John Ferringer Kerri Abraham

40. Types of Followers 99%.9%.1%

41. Lurkers 99% of your community

42. Minor Participants.9% of your community

43. Evangelists.1% of your community

44. Building Blocks of a Community Community Structure

45. Vehicles for Participation

46. Get Started: Blog SharePointJoel.com Joel Oleson

47. Get Started: Wiki SharePointDevWiki.com Jeremy Thake

48. Get Started: Forum SharePointOverflow.com Alex Angus (moderator) Nick Swan (instigator) Sam Dolan (branding)

49. How long will it take? “If you have to ask, you can’t afford it.” -- Anonymous

50. Worst Practices When Building Community 3 Best Practices

51. Worst Practice Build it and they will come

52. Provide new content… Worst Practice once a week

53. Worst Practice Worry about ownership of content

54. Best Practices When Building Community 4 Best Practices

55. Best Practice Start with a party of one, and act as a content filter.

56. Best Practice Provide fresh content… every, single day.

57. Best Practice Consistently acknowledge participants, even for the smallest contribution.

58. Best Practice Listen to the participants. Conversation will dictate when it’s time to expand the vision.

59. Conclusion “I will never be Joel Oleson” -- Mark Miller

60. New Community Business Process Management: EndUser BPM

61. “Thank you for coming.” Mark Miller Founder and Editor EndUserSharePoint.com Chief Community Officer and SharePoint Evangelist Global 360