1. SHTF Annual Report April 2008 – March 2009

2. What did we do? Page 1 8 SHTF Meetings 1 Apr’08 27 May’08 21 Jul’08 24 Sep’08 24 Nov’08 Extra special meeting on 19 Dec’08 12 March 2009 – AWAY DAY! 23 March 2009

3. What did we do? Page 2 Election of 1 st Chair Supporting People SH County Review Long-term Outcomes Digital TV switchover Tree Issues Older People’s Commission & Questionnaire Equality and Diversity Training Key outcomes from meetings:

4. What did we do? Page 3 Laundry Contract HQN feedback Tenant Questionnaire NORCAS presentation Community Engagement Strategy Housing Revenue and Rent Account Key outcomes from meetings (continued):

5. Guest speakers / observers Page 1 Norfolk Supporting People (Rob Cooper) Norwich Resident’s Forum (Geoff Lowe) Older Peoples Commission – Cllr. Brenda Arthur Tree Officer (Mark Dunthorpe) Digital TV (Terry Dartnell) Laundry contract (Roger Miller & Helen Manson) NORCAS (Michael Pocklington) Housing Options (Deborah Smith) Observers (SH tenants & Scheme Managers)

6. Regular attendees Page 1 City Care (Claire Scholes) Housing Property Services (Brian Wink) Customer Service & Liaison Officer (Sandra Franklin) SH Scheme Managers SH Manager (Karen Carolan) Tenancy Support Services Manager (Nigel Andrews)

7. Cross Forum Representation Page 1 Norfolk Older People Forum (Jenny Campling) City Wide Board (Jenny Campling) Norwich Residents Forum (Rita Shanley, Jean Cooper & Barbara Harper)

8. Tenant Involvement Page 1 Focus Groups Tenant Questionnaire Housing Service Standards NCAS & SH Leaflets NHS End of Life Strategy Laundry Procurement Contract Housing Options Newsletter Day Care Opportunities for the Elderly

9. Tenant Involvement Page 2 Focus Groups (continued…) Recruitment of SH staff Draft Community Engagement Strategy

10. Scheme Issues Page 1 29 scheme issues raised 6 Issues currently outstanding: - service charge breakdown - fly-screen ventilation for bin storage - new bin storage - hard standings for bins - security catch (windows ground floor) - parking issues

11. Scheme Representation Page 1

12. Summary A huge amount of work has been achieved Need to continue to look at ways to work together THANK YOU!