1. Communication Among Interdisciplinary Teams Rose Shandrow Franciscan Health System August 7, 2008

2. Objectives  To affirm the need for communicating effectively with interdisciplinary team members  To highlight communication challenges  To identify communication strategies and processes

3. Necessity of Communication Spirit Mind Body Mind Spirit

4. Necessity of Communication  To show how tending to the spiritual care needs of the person is valuable in the healing process.  To articulate the value of the work of chaplains in a way that is understood by corporate thinkers and by other disciplinary team members.  To articulate how the role of chaplains is integral in the operations of the institutions

5. Communication Challenges  “Spiritual Care” is intangible and is challenging to describe.  Different understanding/interpretations/perspective of the role of chaplains  Lack of common language  Attitudes

6. FHS Spiritual Care Performance Improvement Project  Phase I: When chaplains are called to provide assistance, what needs are they asked to address?  Phase II: What specific functions do chaplains perform to address these needs?  Phase III: What are the observable outcomes resulting from the chaplain function?  Result: Spiritual Assessment Framework

8. Spiritual Assessment Form What are the needs? What did we provide? What is the plan of care?

9. Pastoral Care Encounters Department Able to identify the workload of the chaplains

10. Types of Referrals

11. Spiritual Care Needs Addressed

12. Types of Functions to Address Needs

16. Spiritual Care Needs Clinical Area

17. Spiritual Care Needs Staff

18. 18 7 - Prior Grief Major past loss being currently grieved

19. 19 7. Prior Grief Grief Counseling Mentions previous loss Expresses emotion Receives validation Shares reminiscences Cries while talking about the lost loved one Receives referral for further grief assistance Expresses greater hope Function Desired Outcomes

20. Grief Counseling Outcomes (%)

21. Spiritual Care and Mission Integration at Franciscan Health System Clinical activities  Multidisciplinary concept  Spiritual Assessment  Emotional support  Loss & Adjustment support  Religious/Spiritual support  Advocacy/Referrals/Ethics  Measurements Mission related activities  Para-liturgical ceremonies  Blessing Rites  Memorials for Staff  CHI Feast Days  Staff support  Care for Caregivers  Healthy U Reflections  Cornerstone Employee Assistance  Committees  Diversity Committee  Plan of Care Committee  Disaster Preparedness Committee  Ethics Committee  Process Improvement Teams  Presentations  Community Support  Parent Support Group-Memorial Service  Deanery Relationships  Archdiocesan relationships

22. Communication Techniques  Define terms  Document services rendered  Define roles and responsibilities  Distinguish between direct care giver and educator  Make rounds  Use metrics to reflect opportunities for collaboration  Integrate with Mission

23. Questions?