1. Saeed A. Khan MD, MBA, FACP © CureMD Healthcare ACOs and Requirements for Reporting Quality Measures © CureMD Healthcare Positive patient experience leads to patient satisfaction

2. Why is a satisfied patient important for the practice? 2

3. Cost of Dis-satisfaction 3 According to a report in the Journal of the American Medical Association, physicians with patient satisfaction ratings in the lowest 20% are nearly four times more likely to experience patient turnover than physicians in the top 20%. According to a consumer survey, a person who has had an unpleasant experience with a business will tell 9 or 10 other people. Approximately 13% will tell more than 20 people.

4. What is the number one cause of patient dissatisfaction? 4

5. ME & CME = Creation of & Advances in EMR functionality 5 16-20 years 30-50 hours every year CureMD’s Time frame CureMD & state of the Take home lesson

6. The Partnership 6 Physician office and Cure MD Partnership to keep the patients satisfied

7. 7 You as providers of health care strive to your best when comes to taking care of your patients. CureMD as your EHR providers gives you the optimal tool to document your clinical findings quickly efficiently while creating discrete patient data for instant access & review when needed for smart management of your patient’s care. This partnership when properly conducted not only makes your life easier but also helps keep the patient happy satisfied and informed. The Partnership

8. How to optimize benefits of this partnership? 8 The Partnership

9. 9 Optimal benefits of a partnership can only be achieved when each partner does its best to fulfill it share of work. As the EHR provider CureMD must spend time and effort in learning the work flows of your practice to configure the system for your optimal use before installing it. Each member of your team must make effort and spend time providing the correct work flow information and after installation pay full attention during training and practice to learn the system in detail. The Partnership

10. An EMR is primarily a tool to document patient’s clinical findings by the User 10 EMR only a tool to assist the care giver

11. 11 EMR only a tool to assist the care giver

12. Some harmless EMR bloopers 12 By the time he was admitted, his rapid heart had stopped, and he was feeling better. Patient has chest pain if she lies on her left side for over a year. On the second day the knee was better and on the third day it had completely disappeared.

13. CureMD EMR provides myriads of neat functions 13 EMR only a tool to assist the care giver

14. Information Sharing 14 A single click lets you share pertinent clinical information with providers, patients and other healthcare entities through built-in HIPAA compliance e-fax and e-email messaging tools

15. 15 Immediate access to test reports with abnormal results

16. 16 Immediate access to test reports with abnormal results

17. Engaging Patients in their Health Management 17 Patient Portal

18. 18 Patient Portal

19. 19 Access to Patient’s Own Records CureMD EMR provides a secure online access that lets patients review their lab results, upcoming appointments, clinical summaries. It gives them ability to request prescription refills and more. You can communicate with patients Regarding their clinical reminders, and even wishes them a “Happy Birthday” Patient Portal

20. 20 Appointment Reminders Fewer ‘no shows’ and better compliance Clinical Reminders Patients and your staff may forget but the system doesn’t Messaging tools

21. 21 Messaging tools

22. A common criticism of EMR use by patients 22 What is it?

23. It has caused doctors to become less engaged and impersonal. A common criticism by Patients of EMR use by Doctors

24. 24 A common criticism by Patients of EMR use by Doctors

25. 25 True Stories

26. 26

27. CureMD Healthcare 55 Broad Street, New York, NY 10004 Ph: 212.509.6200 www.curemd.com Enjoy the festivities!