1. Rena Ferraro Wake Technical Community College

2. VTC – Virtual Test Center WorkKeys Assessments Internet Based Testing Required Training Helpful Tips

3.  Instant Scores/Feedback  Exception – Business Writing  Paperless  Reports  Day After  Month End  Invoice Reconciliation  Email address – instant feedback from ACT; information to setup MyWorkKeys account

4.  Server issues – Re-launching tests within 1 hour  Computer malfunctions  Most but not all assessments are available via the Internet  Need to remember Business Writing  Note: Wake Tech has used online Internet almost exclusively since 2009 and we have only rarely encountered issues  It is our preferred testing method

5.  http://www.act.org/workkeys/reference/training/ User ID: Admin http://www.act.org/workkeys/reference/training/  Password: Training

6.  Setting up individual accounts  First Name  Last Name  Examinee ID (should be SSN) – can create and override  Username  Password  Setting up with Batch Load

7.  Online Reservation System  Upload information into VTC  Download information  Upload into NC CRC Database  We had stopped the bulk upload due to RegiSTAR National #  Since RegiSTAR is no longer available, should be able to do bulk uploads  Print certificates

8.  Online Reservation System  Important information for test takers  Email confirmation  Email reminders  Ease with setting up accounts

9.  WTCC – CRC Student – Online Reservation System  Eagles’ Nest  VTC  Reports  Day After  Month End  Invoice Reconciliation  Upload into NC CRC Database

10.  Plan for some computers to not work properly  Internet connection  Power cords  Surge Protectors  IT  Refreshing the computers  Setup the room well in advance  Have supplies available – scrap paper, basic calculators, WorkKeys Math formula sheets  Printer/Enough Paper

11.  Sign-In sheet – Program/Employer  Cell phones – if you can have a locker system, that’s great  Photo IDs & SSNs  Reminder system for Business Writing results  1-800-Work-Key(s)

12.  Launching the Tests – starts with a tutorial – each time  2 sample questions  Except for Business Writing  Timer  Time Management – especially Locating Information  Site needs to be refreshed after each test

13.  Rena Ferraro  rmferraro@waketech.edu rmferraro@waketech.edu  919-532-5697