1. TEAM 5 Operations Management Staffing
Johanna Kallio
Patrik Louko
Maija Nurmi
Juha Perälampi

2. Agenda Organizational structure Job descriptions Job enrichment
regional manager
facility manager
assistant facility manager
Job enrichment
Conclusion

3. Organizational Chart

4. Regional Organization

5. Personnel Needs Title Regional Manager 4 Facility Manager 100
Assistant Facility Manager 600
Total Personnel Needs 704

6. Regional Manager Responsibilities
Co-operates with other regional managers
Reports to the country VP
Supervises facility managers
Manages the regional budget
Organizes area development/activities

7. Regional Manager Requirements
Bachelor’s degree
5+ years of experience in management positions
Knowledge of logistics and marketing would be considered as an advantage
Excellent communication and interpersonal skills

8. Regional Manager Requirements
Fluent in English and Finnish
Willingness to travel
Ability to work under pressure
Good computer skills
Flexibility and commitment to the corporate vision

9. Facility Manager Responsibilities
Implements strategies created by upper management
Reports to regional manager
Evaluates outsourcing needs

10. Facility Manager Responsibilities
Supervises the work of subordinates
Organizes and maintains public relations at the local level
Controls quality and compliance to corporate standards at the facility

11. Facility Manager Requirements
Bachelor’s degree
Emphasis on prior work experience
Knowledge of the service industry
Fluent Finnish, moderate skills in English
Ability to work individually and in a team

12. Assistant Facility Manager Responsibilities
Reports daily to facility manager
Available on site 24h
Oversees quality of franchisees
Handles all the emergency situations
Takes care of maintenance and repairs

13. Assistant Facility Manager Requirements
Polytechnic
Some previous work experience in services
Technical and computer skills
Fluent Finnish and moderate skills in English
Self-motivation and ambition

14. Job Enrichment Work performed in three shifts
Activities to promote team spirit
“Facility of the Year”
Possibility to advance through corporate training programs

15. Conclusion
Middle management is divided into three different job levels
Regional Manager (4)
Facility Manager (100)
Assistant Facility Manager (600)
Middle managers are responsible for day to day operations and decision making at the local level

16. Conclusion
Increased motivation and work ethic through job enrichment