1. Information Technology IT Briefing February 2007

2. Information Technology 1 IT Briefing February 15, 2007  Remedy Update  GroupWise & Exchange  Oracle DST Update  Meeting Maker  Web Hosting  Karen Jenkins  Mark Parten  Marcus Grier  Lee Clontz

3. Information Technology 2 Daylight Savings Time (DST)  MS 2000 systems require a patch  MS Patch is $4,000 (site license)  Healthcare has developed a patch internally  We are obtaining a copy  Will test and post on TechTools

4. Information Technology Remedy & GroupWise/Exchange Karen Jenkins

5. Information Technology 4 Remedy Update  Initial Demonstrations & Training  Today @ 2:00pm, NDB, 4 th Floor Auditorium  Friday @ 10:00am, B-School, W100  User access to dev 2/19 – 2/23  PLEASE provide written input and feedback to: ci-service@listserv.cc.emory.edu by 2/23 ci-service@listserv.cc.emory.edu  Any additional training / documentation needs  Specific input to company based categorizations and templates (using an Excel Spreadsheet)  Tentative go-live 3/5/07  help.emory.edu  Existing ticket migration  Governance portal

6. Information Technology 5 GroupWise to Exchange and so on …  Moving fast!!  Consultants arrived 1/22  Condensed discovery period  Key Decisions  Avaya Modular Messaging  Third Resource Forrest for Exchange (with trust to HC and Emoryunivad domains)  Utilize TBD archiving solution  Migration to start mid May through ~end of June  In Progress  Finalized design components (Exchange, AD, Network, Storage, Backup)  Communications planning – will use IT Website  Finalized policy statements (quotas, archiving, etc.)

7. Information Technology 6 GroupWise Users w/ Eagle  Working to identify this list  Once defined possible approaches:  Have users migrate Eagle mail to GroupWise NOW  Migrate GroupWise accounts with the bulk population – scheduling toward the end  Migrate GroupWise and Eagle accounts after the “bulk” migration is complete  Looking for alternative to minimize impact to user

8. Information Technology 7 ? Questions

9. Information Technology Oracle DST Mark Parten

10. Information Technology Meeting Maker Update Marcus Grier

11. Information Technology Meeting Maker Update Started looking at Upgrading around the beginning of November 2006 Weighted Options – For Users: They would have learn a new client interface, which would probably change again with more and more people migrating to the new Exchange Email and Calendaring Solution – For Local Support: Pain of dealing with application installations and users support – For Administrators: Less resources to deal with current projects

12. Information Technology Meeting Maker Update  Potentially Moving Away From Meeting Maker  Many departments have stressed interest for moving users off of MM  Resources in Exchange 2007  AAIT & NETCOM  Currently piloting room resources and booking meetings in Exchange 2007

13. Information Technology Meeting Maker Update Solution for DST (Daylight Saving Time) with Meeting Maker 7.5.3 – Upgrade to 8.6 unnecessary if majority of users or machines are located in the same Time Zone (Ex. All user are on Eastern Time Zone) and not booking meetings across multiple Time Zones – Meeting Maker Client & Server applications are both totally dependent on System OS Date & Time Windows DST patches must be applied on all PCs MAC Updates ?

14. Information Technology Meeting Maker Update  KNOWLEDGE BASE ARTICLE #3341  TOPIC: Changing the Date Display for Meeting Maker  The Meeting Maker Calendar displays the date and time according to how your computer is configured to display the date and time.

15. Information Technology Meeting Maker Update To change the Date format display for Windows: 1. Open Control Panel on your computer (for example, Start > Control Panel) 2. Select Regional Settings 3. Select the Advanced tab, or select the Regional Options tab and then select the Customize button. 4. Select DATE 5. Select the correct date format, such as DD/MM/YYYY 6. Click OK to save the changes 7. Restart Meeting Maker Calendar

16. Information Technology Meeting Maker Update  To change the Date format display for Mac OS X: 1. Open System Preferences 2. Select International 3. Select the Formats tab 4. Configure your Region, Date, and Time formats 5. Exit System Preferences

17. Information Technology Meeting Maker Update  Is your Mac ready for Daylight Savings time?  Office 2004 and OS 10.4 Office 2004 and OS 10.4  Office X and Pre-Tiger OS Office X and Pre-Tiger OS  Test for Update Test for Update  History on Change History on Change  Daylight savings comes 3 weeks early this year on March 11th 2007 (US). Europe daylight savings comes into effect on Sunday, 25th March. The following updates need to be applied for the OS and Entourage.  Office 11.3.3 (or newer)  Apple Updates 10.4.5 and 10.4.6 (or newer)  About the Mac OS X 10.4.5 Update: Updated the rules for time zones and Daylight Savings Time to conform to changes in the law for the United States, Australia, and other locations, for 2006 and later.Mac OS X 10.4.5 Update  About the Mac OS X 10.4.6 Update: Makes Mac OS X aware of United States Daylight Savings Time (DST) changes enacted by the Energy Policy Act of 2005.Mac OS X 10.4.6 Update  http://www.entourage.mvps.org/articles/daylight.html http://www.entourage.mvps.org/articles/daylight.html

18. Information Technology Web Hosting Lee Clontz

19. Information Technology What’s Changing?  Service Structure  WebDAV changing to SFTP  MySQL support  PHP version change  Java support planned  Path changes

20. Information Technology Benefits  Broader range of service offerings  Bring technology offerings up-to-date  Increased stability  Better site isolation  External vs Internal  Using new location … secure.web

21. Information Technology Tiers of Service  Standard  Advanced  Enterprise

22. Information Technology Tiers of Service  Standard  Suitable for most sites  Basic support for scripting languages  Supported by common tools  500MB  Free

23. Information Technology Tiers of Service  Advanced  For dynamic sites  Database connectivity  Oracle (existing self-service and departmental services), MySQL  Broader language support  ColdFusion 7, Perl, Python, PHP 5, Java  Dev server with SSH access  1GB  $180/yr

24. Information Technology Tiers of Service  Enterprise  For sites requiring highest level of availability  Database connectivity  Oracle (existing webp service), MySQL  Broader language support  ColdFusion 7, Perl, Python, PHP 5, Java  CVS access to production only  2GB  $450/yr 23

25. Information Technology WebDAV -> SFTP  Paths will change  Same clients will be supported  SouthRiver WebDrive  Dreamweaver  Contribute  Tectia  Improved Web interface

26. Information Technology MySQL Scope  MySQL will be supported for vendor applications  New development will be supported only on Oracle  No development in MySQL – for applications only

27. Information Technology PHP Version 4 to 5  Important to test scripts, as some changes which can impact older apps

28. Information Technology Java Support  Using JBOSS application server  Will be enabled as requested  Availability planned for June

29. Information Technology The Migration: Us  TechTalks to discuss migration plan and training on new tools  We’ll move content to new server  We’ll try to identify hard-coded paths that need to change  We’ll provide tool to generate Dreamweaver site file

30. Information Technology The Migration: You  Attend TechTalk  Ask questions  Test the service  Test your sites

31. Information Technology Timeline  Hardware receipt is delayed, expected arrival to the web team mid-March  Late March: Server Testing Begins  May: Content Migration and Testing  June: Service is live

32. Information Technology Feedback & Communication  WebTalk  ci-webcomm@listserv.cc.emory.edu ci-webcomm@listserv.cc.emory.edu  TechTalks

33. Information Technology 32 ? Questions