2. Working Benefits Workshop

3. Killer Facts 1. What % of working people who are entitled to HB are not claiming it? Working Benefits workshop A. 20% B. 30% C. 40%D. 50%

4. Killer Facts 2. For these working people, what is the average weekly amount of unclaimed HB ? Working Benefits workshop A. £13.00 B. £22.00 C. £41.00 D. £53.00

5. Killer Facts 3. Which group of people are not entitled to Working Tax Credit? Working Benefits workshop A. Working parents B. Working single people without children C. People starting work from incapacity benefit D. Older people starting work of 16 hrs or more

6. Killer Facts 4. Of those people without children who can claim WTC, what % are not claiming it? Working Benefits workshop A. 80% B. 60% C. 40% D. 20%

7. Killer Facts 5. How much goes unclaimed in Working Tax Credit every year? Working Benefits workshop A. £602 thousand B. £6.9 million C. £1.2 billion D. £3.9 billion

8. Killer Facts 6. Which of these is not a back to work benefit? Working Benefits workshop A. In Work Credit B. Working Families Credit C. Self Employment Credit D. Return to Work Credit

9. Killer Facts 7. How much financial help is given daily with Child Care costs via Working Tax Credit? Working Benefits workshop A. £202 thousand B. £987 thousand C. £1.5 million D. £3.8 million

10. Film Customers’ experiences / perceptions of benefits & work Working Benefits workshop

11. Solutions Financial Help: Transition into work Whilst in work Claiming Processes: In and Out of Work processes Information flows Tools for customers and advisers: Benefits Adviser Service Leaflets / Fact Sheets Working Benefits workshop

12. Solutions Transition into work Extended Payments for people with housing costs: Working Benefits workshop Been on JSA, IS, ESA, IB, SDA continuously for 6 months or more, Which is stopping because they are starting work/ increasing hours /increasing pay which is expected to last 5 weeks or more. HB Office award automatically if have info. HB/CTB runs on for 4 weeks

13. Solutions Transition into work Back to Work Credits: In Work Credit Return to Work Credit Self Employment Credit Working Benefits workshop

14. Solutions Better off in work Working Tax Credit Housing Benefit Treatment of Tax Credits Child Benefit disregarded Help with child care costs Working Benefits workshop

15. Solutions Better off in work Child care costs Need to use child care Formal child care, child under 15/16 Amount of help up to £175 for one child up to £300 for two+ children Working Benefits workshop

16. Couple, one child, working 16 hours a week minimum wage. Not working: JSA £102.75 CTC £ 54.67 CB £ 20.30 ie £177.72/week Working Benefits workshop Working: Earnings £ 92.80 CTC £ 54.67 CB £ 20.30 WTC £ 73.15 ie £240.92 /week To pay £10.27 rent £3.19 in Council Tax Making them £49.74 a week ‘better off’

17. Single person age 49, starting work of 20 hrs a week minimum wage, from long term IB with IS top up Not working: IB & IS £93.45 ie £93.45/week Working Benefits workshop Working: Earnings £115.34 WTC £ 86.24 RTWC £ 40.00 ie £241.58/week To pay £46.16 in rent £14.20 in CT Better off by £87.77/week in the first year

18. Solutions In and Out of Work processes For Jobseeker’s Allowance claimants and lone parents on Income Support Benefits turned ‘on and off’ more quickly Single point of contact Joined up working Confidence in starting work / short term work Reduces overpayments Working Benefits workshop

19. Solutions Claiming / notifying Reduced need for contact IT Links: CIS e-transfer of claims data Making contact easier Self service Working Benefits workshop

20. The benefits of working Not just financial What other rewards are there? Self confidence/ self esteem Sense of independence Sense of achievement Health and well being Social networking Wider community Working Benefits workshop

21. Next Steps Talk to customers Tell them about benefits in work Build on our /their knowledge Motivate colleagues to do the same How?- Tools available to you Working Benefits workshop

22. Tools Working Benefits workshop

23. Tools / Next Steps Benefits Adviser Service Working Benefits workshop

24. Better off in work - James

25. Tools / Next Steps Benefits Adviser www.direct.gov.uk/benefitsadviser Directgov www.direct.gov.uk Benefits & help when going back to work www.direct.gov.uk/workingbenefits Benefits of Working Leaflet –order online www.dwp.gov.uk/workingbenefits Working Benefits workshop

26. How can you: Increase awareness of in-work benefits with your customers? Ensure colleagues are aware? Working Benefits workshop 10-point action plan

27. Feedback one idea from each table Turning these ideas into action! Working Benefits workshop 10-point action plan

28. Working Benefits workshop