1. WHAT\WHOALICEATLASCMSLHCB Assigned To 71193722 Concerned VO 842854260659 ALARM 23 (real: 1)114(real: 34)3 2(real: 4)50(real: 12) TEAM 1217154545 Closed but Unsolved 03107 Still open on 2010/10/06 023119 GGUS LHC VOs’ tickets Period:2009/10/01-2010/09/30

2. WHAT\WHOALICEATLASCMSLHCB CERN_PROD 241605668 TRIUMF 05501(test) FZK 41022124 PIC 0492120 IN2P3-CC 2100336 INFN-T1 8109844 NDGF 06401(test) NIKHEF 15706 SARA 298025 ASGC 08740 RAL 2 (1 test)100218 USCMS_FNAL_W1 01(test)00 BNL-ATLAS 05900 GGUS LHC VOs’ tickets to T0/T1s Period: 2009/10/01-2010/09/30

3. ALICEATLASCMSLHCB total286487261658 other 2355other 25other 140other 590 file transfer 71local batch system 23file transfer 173d databases 7 file access 60author/authent. 6author/authent.13vo spec software 7 vo specific software 59workload mgmt 5file access 13storage systems 6 storage systems 41data mgmt 4vo spec software 11file transfer 5 author/authent. 23information system 4workload mgmt 10operations 5 GGUS LHC VOs top 5 'Problem Types' Period: 2009/10/01-2010/09/30