1. Exploring the Use of Proper Etiquette and Behavior Source: Instructional Instructional Materials Service. (n.d.). Exploring the Uses of Proper Etiquette and Behavior (IMS Publication No. 8372-B). College Station, Texas: Texas A&M University.

2. Proper Etiquette and Behavior Individual social skills such as politeness and self-confidence take a person a long way in life. These skills do not come naturally. They have to be learned. With practice, they become a habit and a part of everyday life.

3. Define etiquette and behavior Behavior: conduct; manners Etiquette: custom; formality; decorum

4. What is the difference between good manners and etiquette? Good manners are rules for common actions of courtesy and politeness. Etiquette describes the use of proper customs in social and business life.

5. Then… and Now Proper etiquette customs may change over time, and (but?) good manners are always in demand. What rules are still in use today? Which are just plain good manners or rules of etiquette?

6. Good Manners… always improves one’s success. Always be considerate of others – even if they are not liked. Think of other people’s feelings first. Listen to people express their thoughts before making suggestions. Be patient with others. Learn, remember, and use people’s names when meeting them.

7. GENERAL ETIQUETTE Personal manners when meeting new friends Telephone Courtesy Table manners

8. Personal Manners When Meeting New Friends A person’s first impression of another can form as quickly as 10 seconds. Make time count and always use good manners. “you never get a second chance to make a first impression.” -Matt Lauer

9. When Meeting New Friends DO… Smile! Look the person in the eye while shaking hands Give a firm handshake Repeat the person’s name correctly and use it again, a.s.a.p. DO NOT… Use “knuckle-buster” or “dead fish” handshake. Do all the talking. Use offensive language. Make jokes trying to be funny. Say bad things about others.

10. Telephone Courtesy Whether you are … At home At a business Or anywhere you can get a signal Your voice says it all!

11. Telephone Courtesy Whether you are making or receiving the call you should… Greet the person on the line with a pleasant voice Identify yourself When taking messages record the date and time of call, the caller’s name and phone number, and the reason for the call When leaving a voice mail be brief, but informative

12. Why are Good Table Manners Important? Good table manners prevent annoyance and undesirable actions. No matter whether you dine “Fast-food” or “Reservations Only” Table etiquette guides you in the use of formal dinnerware.

13. Good Table Manners If wearing a hat, remove it before being seated Wait until everyone at the table is served before beginning to eat Remember to us a napkin. Place the napkin in the lap before starting to eat. Eat quietly! Chew with your mouth closed. Do not talk with food in your mouth. A 15% gratuity (tip) is proper when paying the guest check

14. Table Etiquette Formal dinnerware and silverware arrangements vary according to the type of meal. Use the utensils on the outside first and work towards the plate. There may be a utensil for each food course: salad, meat, dessert, or any other course.

15. 1.Salad Fork 2.Dinner Fork 3.Dessert Fork 4.Dinner Knife 5.Coffee Spoon 6.Soup Spoon 7. Appetizer spoon 8. Salad Plate 9. Bread Plate 10. Water Glass 11. Cup & Saucer 12. Dinner Plate Basic Table Setting

16. Mirror, Mirror on the Wall… …Who’s got the greatest attitude of all! One’s future depends largely upon the opinions of others. Positive thinking is motivating, and makes one more energetic, productive, and alert. Everyone likes and admires a positive thinker. Thoughts and actions affect co-workers. A positive attitude is contagious. A positive attitude builds self-confidence

17. Good manners and etiquette along with personal relations skills are important to success. Now we will put all our skills together…