1. Organization Overview and Strategy Mike Butler, President, Operations and Services

2. Measuring Success Yesterday & Tomorrow Providence Health & Services | 2014 GOVERNANCE CONFERENCE

3. Our Mission to Our Communities $951m 2013 + 12%

4. Our People & Our Mission 92% 2013 Top Two Box

5. Our People & Our Promise 72% 82% 2013 Top Two Box

6. Our People & Their Voice 10% 2013 Norm

7. Our Leaders & Their Commitment 7% 2013 Norm

8. Our Patients & Our Quality.83.78 2013 O/E Ratio

9. Our Patients & Our Service 3.0% 2013 Combined

10. Our Epic 1.0 24, 2400, 24 2013 MonthsPractices Hospitals

11. Our Financial Performance -85%, $975m, 181 2013 NOI Budget EBIDTADays Cash

12. Our Changing Market & Share 2013

13. Measuring What Matters Providence Health & Services | 2014 GOVERNANCE CONFERENCE Aligning Our Success Measures Mission & values Strategic outcome & pillars Operating model Industry transformation Core leaders Metric drive Drive competitive excellence 2014

14. Inspire and Develop Our People Core Leader Engagement Caregiver Health Index 2014 New Success Measures

15. Building Enduring Relationships with Customers My Chart Activations Patient Loyalty Index 20142014 New Success Measures

16. Clinical Excellence Index Create Alignment with Clinicians & Care Teams 2014 New Success Measures

17. Develop and Thrive Under New Care Delivery Models Primary Care Panel Size Clinical Network Performance 2014 New Success Measures

18. Grow by Optimizing Expert-to-Expert Capabilities Free Cash Flow Unique Patient Count

19. Develop and Thrive Under New Care Delivery & Economic Models Salary & Supply Cost 2014 Foundational Success Measures Net Revenue

20. Community Benefit 2014 Foundational Success Measures What’s Possible, Together Retail Excellence Institutes of Excellence Healthiest Communities