2. Surviving Change Strengthening Our Ability to Survive (and Thrive on) Organisational Change

3. Transcript: Radio conversation of a US naval ship with Canadian authorities off the coast of Newfoundland in October, 1995. Americans: Please divert your course 15 degrees to the North to avoid a collision. Canadians: Recommend you divert YOUR course 15 degrees to the South to avoid a collision. Americans: This is the Captain of a US Navy ship. I say again, divert YOUR course. Canadians: No. I say again, you divert YOUR course. Americans: This is the aircraft carrier USS Lincoln the second largest ship in the United States' Atlantic Fleet We are accompanied by three destroyers, three cruisers and numerous support vessels. I demand that YOU change your course 15 degrees north, that's one five degrees north, or countermeasures will be undertaken to ensure the safety of this ship. Canadians: This is a Lighthouse. Your call.

4. Our Learning Objectives 1.Define resilience and its importance in an age of uncertainty 2.Describe the emotional roller-coaster of change 3.Identify the characteristics that enable someone to be resilient 4.Assess your RQ (Resilience Quotient) 5.Develop resilience in yourself and support its development in others

5. It’s a VUCA World!!

6. V.U.C.A. VOLATILE UNCERTAIN AMBIGUOUS COMPLEX

7. Insert change slides The Context for Change Environmental Shifts Customers Competitors Stakeholders Economy Government Technology Society Environmental Shifts Customers Competitors Stakeholders Economy Government Technology Society THE WHY THE WHAT Organisational Responses Strategy Structures Mission Products Services Practices Technology THE HOW Personal Implications Roles Responsibilities Methods Thinking Values Behaviours Belgard, Fisher & Rayner Inc

8. Change Equation Where A =dissatisfaction with the present B =a shared vision and shared aims C =capacity to change D =capability to change E =first steps F =organisational inertia/resistance to change A x B x C x D x E > F Beckhard and Gleicher

9. Reasons for Resistance Fear of Loss Previous bad experiences Approach being taken WIIFM? Not convinced Disempowering Fear of Failure Lack of conference Peer pressure Attachment to the status quo Complacency Too complex Management wants it

10. Attitudes to Change MissionariesBelievers People who pay Lip Service Hiders and Refugees Members of the Underground Resistance Honest Opponents Emigrants

11. Learning, acceptance & commitment Enquiry, experimentation & discovery Fear, anger & resistance Comfort & Control Chaos Looking Forward Looking Backward Stability The Journey Through Change After Leading Change model from Change Basics, Jeff and Linda Russell, (ASTD Press, 2006) As we (individually and organisationally) move from stability to chaos, there is a greater need for resilience

12. Energy internally focusedEnergy externally focused Holding on - Fighting disintegration Letting go Moving on – re-integration Shock Denial Turbulence and blame Experimenting Discovery and learning Optimism and hope Minimise shock; communicate intentions Be patient; discuss implications & observe reactions Listen, empathise, support, protect; don’t personalise Get closure: rituals; create goals; coach Encourage risk taking; give feedback; develop people Evaluate and recognise progress; celebrate; prepare to move on

13. Reasons for failure 1.Too much complacency 2.Absence of leadership 3.No vision 4.Poor communication 5.Fear of confrontation 6.No short terms wins 7.Ending too soon 8.Ignoring the culture John Kotter

14. Change is personal – it’s about YOU! 1.Capacity to learn 2.Power and influence 3.Role effectiveness Roger Plant

15. Human Nature We want control over our lives. Self-confidence and psychological health results from stable and effective relationships with others. Our sense of control, comfort, and well-being being results from the degree of certainty we have about our life. Change disrupts our ability to predict what’s in store for us. The greater the change, the greater our confusion, fear, anxiety and self-doubt. Resilience enables us to survive, even thrive, on the challenges posed by a changing environment.

16. You respond to any storm the way you train 95% behaviour is unconscious 5% behaviour is conscious choice

17. Energy “the capacity for vigorous activity; available power; an adequate or abundant amount of such power the ability to act, lead others, effect, etc., forcefully; the capacity to do work;”

18. Great Leadership is Renewing Energy Energy is finite

19. Great Leadership is Renewing Energy 1.We must manage our energy more than our time 2.Growth follows energy investment – where do you want to be extraordinary? 3.We give life to what we give our energy to – what are you creating?

20. TYPES OF ENERGY Physical Spiritual Emotional Mental Quantity - greatest Quality - highest Focus - clearest Force - strongest

21. How deep is your well?

22. Resilience … What does it mean to be resilient? Why is resilience important in an age of uncertainty? – To us as individuals? – To our organizations?

23. What Enabled Your Resilience? a)Reflect upon a time in your life that you found especially challenging and stressful... b)What specific capacities within you that enabled you to work through the trauma, rise above the turmoil and stress, and emerge as a stronger person.

24. Resilience is a Mindset … Resilience is less about who we are than about how we think. Our mindsets or “mental models” directly influence and shape how we view the world and how we view ourselves in the world. This view of self, in turn, influences how we respond (our behaviours) to adversity and stress — with a healthy/productive response or an unhealthy/unproductive response The strength of our resilience mindset and the force of our behaviours enable us to, in turn, to influence or shape our environment.

25. Dimensions of Resilience 1.Feel Self-Assured 2.Create a Personal Vision 3.Be Flexible 4.Get Organized 5.Be Able to Solve Problems 6.Be Socially Competent 7.Get Connected 8.Be Proactive

26. Self Assured Purpose Adaptable Organised Problem Solver Interpersonal Connected Proactive 0 5 5 5 5 5 5 5 5

27. Developing Resilience in Yourself and Others... What actions or new ways of thinking can you take/embrace to strengthen your resilience? How might you help others strengthen their resilience?

28. Strengthening Your Resilience Know what’s important to you — define your personal vision and your core values Reframe your mental models — challenge your assumptions about yourself and others Identify what you can change/influence and what you can’t and focus on what you can influence

29. Assume a “can do, can do,” proactive attitude Take care of yourself — mentally and physically Reach out to others — find new connections and strengthen existing Create/build a discipline that gives you the structure/stability/order you need Strengthening Your Resilience

30. Helping Others Strengthen Their Resilience... Remind people what ISN’T changing Increase opportunities for social connections Increase communication about the coming changes/challenges Shift grousing and whining toward problem solving Listen to their anxieties and fears Acknowledge their losses Engage staff in developing a shared vision of a realistically optimistic future

31. Encourage a healthy work/life balance Hold “brown bag” seminars on health, wellness, stress management, taking care of yourself, etc. Promote EAP (employee assistance program) services Explain the “whys” of the of the change/challenges Celebrate the little victories along the way Keep the team together Break problems/challenges into bite-size pieces Helping Others Strengthen Their Resilience...

32. Change is inevitable, growth is optional...... (Resilient people choose growth)

33. www.annemcmurray.com anne@annemcmurray.com