1. Des Hommes de Parole ® AMITIES meeting – Sheffield May 2002 Vecsys Progress Report Bernard Prouts

2. Des Hommes de Parole ® AMITIES meeting – Sheffield May 2002 WP1: User needs at Capitol Call routing currently handled via a 3 item menu Capitol dialogs too difficult to handle with an automated system Main interest is audio mining of the calls in order to get information and statistics related to Primary concerns of customers Quality control of interaction (clients/account manager) Modification/addition of services Decision was taken to focus on audio mining

3. Des Hommes de Parole ® AMITIES meeting – Sheffield May 2002 WP2: Data Collection 1.Capitol 100 dialogs manually transcribed Special RACAL software to automatically recover a large number of dialogs has been developed 2.GE Paris Digitalization of 500 dialogs recorded at GE Recording program developed and tested at GE Vocal server under development for collecting more data (see WP6) Next steps: Transcribing an additional 900 Capitol dialogs (1 st June) Installing recording machine and Transcriber at GE

4. Des Hommes de Parole ® AMITIES meeting – Sheffield May 2002 WP6: System Integration Building one box system with Dialogic telephony board under Linux Make recognition and audio Oasis services compliant with Galaxy communicator Test configuration by porting Arise followup system Recital to new the platform