1. Using NIATx to improve the Engagement and Admission Process Chemical Abuse Services Agency, Inc. Multicultural Ambulatory Addiction Services (MAAS) New Haven, CT Change Team: Executive Sponsor – Asher Delerme Executive Director Team Leader – Kristin Bonilla Team Members- Jennifer Charles, Robin Rigney, John Torres & Madeline Vargas

2. Improving clinician and client engagement during initial assessment

4. Average Time Savings Baseline: 74 Minutes Change: 51 Minutes SPECIFIC IMPACT 30% Reduction in time!!! 45% savings in manpower cost $17,285 Annual Payroll Savings Additional Projected Revenue $338,048* *calculation on different slide

5. Continue to track average time per admission - Monthly Continue to track average time per admission - Monthly Present results to Quality Council – Bi-Monthly Present results to Quality Council – Bi-Monthly Conduct Satisfaction Survey with Client and Clinician feedback – 1/31 Conduct Satisfaction Survey with Client and Clinician feedback – 1/31 Monitor for any unintended consequences to be discussed – Ongoing Monitor for any unintended consequences to be discussed – Ongoing Sustain NIATx as a way of “Doing Business” Sustain NIATx as a way of “Doing Business”

6. Improved intake process resulted in high client and clinician satisfactionImproved intake process resulted in high client and clinician satisfaction Reduction in paperwork burden & negative perception regarding intakesReduction in paperwork burden & negative perception regarding intakes Improved staff’s ability to engage clients during admission processImproved staff’s ability to engage clients during admission process Client #2: “I am pleased with the new change and would like for the process to stay as it is now.” Client #1 “The new process is faster, more comfortable, and gave me the opportunity to talk more in depth with the clinician doing the intake.”

7. Supporting Slides

8. *Calculations for Projected Additional Revenue 220 Clients Clients x 74 x 74 Minutes Minutes 16280 Total Minutes utilized for client assessment assessment 16280 Total Minutes utilized for client Total Minutes utilized for client assessment assessment 51.4 Minutes after change Minutes after change =317 Projected Clients Projected Clients 317 - 220 Current Clients Current Clients 97 Clients Clients 76 79% Retention Rate (97x79%) 76 New Clients New Clients x $4,448 Annual Revenue by Client Annual Revenue by Client $338,048 Projected Additional Revenue Projected Additional Revenue