1. Management, Organizational Policies & Practices Lecture 30 Dr. Amna Yousaf PhD (HRM) University of Twente, the Netherlands

2. Recap from Lecture 1  Functions of Managers –Planning –Organizing People and Processes –Leading –Controlling –Global Management –Innovation and Change  Old versus new management styles

3. Recap from Lecture 1  Kinds of Managers –Top Managers –Middle Managers –First Line Managers –Team Leaders  Responsibilities of Managers  Managerial Roles –Interpersonal –Informational –Decisional

4. Recap from Lecture 1  Managerial Skills –Technical –Human –Conceptual –Motivation to Manage  Mistakes that Managers commonly make  First Year of Management Transition  Competitive Advantage Through People

5. 11-4 Recap from Lecture 2  Explain what is meant by intended and emergent strategy development  Identify intended process strategy development in organizations including the role of vision and command, strategic planning systems, and externally imposed strategy  Identify emergent processes of strategy development such as logical incrementalism, resource allocation processes, cultural processes, and organizational politics

6. 11-5 Recap from Lecture 2  Consider how different processes of strategy development may be found in multiple forms and in different contexts  Vision and Mission Statement –important components and benefits – Examples

7. Recap from Lecture 3  Industrial Organizational View  Macro Environment – PESTEL  Industry Environment – Porter Five Forces  Competitive – Strategic Groups

8. Recap from Lecture 4  Internal Audit  Resource Based View  Threshold Resources and Competences  Unique Resources & Core Competences  Robustness of Strategic Capabilities  Benefits of Value Chain  Outsourcing  Activity Maps  Qunatitative Analyses –Balanced Scorecard –Basic Financial Ratios  Qualitative Analyses

9. Recap from Lecture 5  Introducing SHRM  Elements of HR  Critical HR goals  Strategic Tensions  Best Fit/Best Practices  Critique of the views

10. Recap from Lecture 6 1.discuss how the nature of management jobs creates the possibility for ethical abuses. 2.identity common kids of workplace deviance. 4.describe what influences ethical decision making 5.explain what practical steps managers can take to improve ethical decision making.

11. Recap from Lecture 7  Organizational Stakeholders  Social Responsibility  Costs and benefits of planning  Top level, medium level and bottom level plans  Special purpose plans for planning for change, contingencies and product development processes.

12. Recap from Lecture 8  explain the steps and limits to rational decision making.  Explain the different mistakes managers make  Explain how decision making can be improved  explain how group decisions and group decision- making techniques can improve decision-making.

13. Recap from Lecture 9  Funcations of communication  Communication process and model  Downward, upward, lateral communication  Verbal, written, non verbal communication  Formal communication networks  Grapevine  Choice of channels and channel richness  Common barriers to effextive communication  Cluture as effective communication barrier

14. Recap from Lecture 10  What is motivation  Motivation theories –Maslow’s Need Theory –ERG Theory –Theory X and Theory Y –Two-factor Theory –McClelland’s Theory of Needs –Cognitive Evaluations Theory –Goal Setting Theory MBO as application of Goal Setting –Self-efficacy Theory  Implications for Managers

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