1. W ORKFORCE RETENTION R ESPONSIBILITIES OF YOUR A GENCY AND WORKFORCE Margaret Scott 21 November 2014 Ph: 0412 458 374 E: mfcmscott@bigpond.com

2. Reasons Homecare workers leave their jobs 1.High and / or heavy workload, stress to finish on time 2.Emotional labour {the work involved in dealing with other people's feelings} 3.Continuous changes to workplace environment 4.Job Insecurity - casualisation of the workforce 5.Musculo-skeletal disorders 6.Low pay – poor benefits 7.Poor career pathways 8.Poor recognition 9.Using own vehicle – high petrol and maintenance costs 10.Pressure to perform tasks not trained or competent in 11.Increase in Homecare providers 12.Retirement 13.Poor communication processes between employer and employee

3. How to keep community care staff 1.Understand the community care worker profile 2.Recruit using knowledge of the community care worker profile 3.Rewards and recognition of staff 4.Staff support 5.Staff training 6.Job structure (full-time, part-time and casual work) 7.Opportunities for career development 8.Staff involvement in rosters and clients’ care plans

4. Q UESTIONS ?