1. Commercialism: The Nottingham Journey Andy Hedgecock Development Consultant, NCC Development Team

2. Commercialism - Part of Our Future

3. Perceptions?

4. Commercialism - Part of Our Future Perceptions? But what’s the reality?

5. Commercialism - Part of Our Future Perceptions? Business Planning

6. Commercialism - Part of Our Future Perceptions? Integrated Facilities Management

7. Commercialism - Part of Our Future Energy Projects - Invest to Save

8. Commercialism - Part of Our Future Moving into new markets

9. Commercialism - Part of Our Future Companies we own (or part-own)

10. Blue touch paper lit by consultant Commercialism & cultural change: introduction Basic financial decision making Lean thinking / planning Customer centred interactions Skills for the commercial environment Project management (in-house) Marketing (in-house) Evaluation (Kirkpatrick) Commercialism Development Programme

11. Where do you fit? TIME Specialist or market regulation ‘Discretionary’ Services

12. Understanding a budget in context Determining what causes costs Simple analysis of financial performance Non-financial considerations Develop options for changing a service Financial decisions

13. Lean principles Myth busting Improving services to citizens Adding value Implementation of lean principles Reducing waste exercise Lean thinking

14. Read customer needs Use language to influence Manage conflict Create quality conversations Engagement toolkit Customer-centred interaction

15. Stakeholder analysis Understanding competition Products, markets and objectives Scanning & analysis Managing partnerships Risks and mitigations Writing skills Skills for the commercial environment

16. Questions? Comments? andrew.hedgecock@nottinghamcity.gov.uk