1. Toss The Anchors Away Mary Ellen Daley, CHAM, MHA Access Manager, Orlando Health Ruthy Felipa-Daley, CHAM Access Manager, Orlando Health

2. Team Members Navigate Orlando Health Process Improvement  Process improvements are the techniques used in improving the operations of a company or an organization  Seeking to learn the causes of a negative result and setting a process in place to correct the problem

3. Why Team Member Involvement?  Team members know the job best  Improve efficiency and quality of care  Build confidence and initiate communication

4. Process Improvement A process improvement plan includes steps and decisions that are needed to accomplish a goal.  Establish the overall objective; reason for improvement  Identify the root cause of the failure  Create a solution/plan  Rapid cycle test; request feedback  Implementation of PI

5. Process Improvement Steps- How it works!  A department PI committee is established, consisting of team members and a facilitator.  Team Members submit suggestions  Committee Members review all suggestions  Determination made for Dept. implementation or referral to Corp.

6. Notification to Team Members  Team members are notified regarding their process improvement suggestion  Suggestion has been forwarded to the Corporate PI Committee for review

7. Corporate PI  Department newsletter published reviewing all submissions received  Corporate PI spreadsheet for review

8. Corporate PI  Access Manager facilitates Corporate PI Committee  All Dept. Facilitators meet monthly to review submissions  Corporate implementation impacts systems and forms

9. Notification to Team Members  Pending  Implemented  Not Implemented

10. Recognition

11. Newsletter: Monthly Publication

12. Education MMentor MMonthly Staff Meetings SSite Educators DDepartment Websites

13. Questions?